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January 2024 by Marcus Horton
Best customer service ever!
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January 2024 by Arminda Cochran
Evan with the TMobile store at 2844 East Main was fantastic! Normally, I DREAD going to the TMobile store because it takes forever. Evan had me in and out quickly, helped me with new phones and screen protectors, and was pleasant to talk to! Thanks, Evan!The store manager was also really friendly. I watched her interact with an elderly customer, and she really went above and beyond to help them!
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January 2024 by Haven
I've been with Tmobile for decades, and have had the whole range of experience in their stores. I'm SO glad I wandered into this one.Needed a new phone and hesitant to add more to my bill. Ethan was patient and spent a LONG time making sure I found the right phone within my budget. He also stayed with me to make sure everything was transferred from my old phone successfully.Since I was there most of the evening, I got to observe Martha and Marcus in action too. They are all top-notch, friendly, and knowledgeable representatives. Making that new phone and phone plan commitment can be a little unnerving. I highly recommend working with these polished professionals at this store.
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December 2023 by brenda velazquez
Evan is amazing. He worked with us to get exactly the plan, the phone, and the services we needed. We will always go back to this store just to work with him again. He is awesome.
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October 2023 by Cindy Harrington
Thank you to the BEST T MOBILE STORE EVER!! Most polite and helpful staff ever!! They made this switch sooooooooooo easy for us!!! We'll be there customers forever!! ❤️❤️❤️❤️❤️
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October 2023 by Bobbie Ann Baldwin
Great customer service with a vast amount of knowledge about products.
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September 2023 by Claude Pence
The employee was very helpful.Evan
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September 2023 by Google user
The employee was very helpful. Evan
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March 2023 by jay vigil
This place is worth going then the other they have more knowledge and what you need they can help and changing from another carrier they can help
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January 2023 by Kevin Hefner
Awesome Everybody was knowledgeable helpful very courteous and patient
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November 2022 by Maria Alvarado
Was a wonderful experience. Martha is the lady that helped us and she a great, kind, professional employee ? you can tell she loves her job
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August 2022 by Charlene Dearly
Nicolette and Leigha were extremely helpful as soon as I arrived they asked what I needed help with. They assisted with questions about my bill, plan and device. They also helped put my screen protectors on the devices I brought in. Although the store was busy they helped with all of my needs and concerns. Thank you. I will be returning to this store.
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August 2022 by Amanda Candelaria
Be careful when you give your personal information to this people. Specially the managers They for sure take advantage of their positions by taking personal information with out customers consent.
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July 2022 by Jojo S
I am a Sprint customer that was forced to T-mobile and recently traded in my previous phone. It took hours to figure out that I had to pay (2.99 a month) for iCloud storage (the representative was literally no help in this process) in order to save all of my photos but… all of my pictures from march 2018-October 2021 were not successfully put on the cloud (I had over 6,000 pics but only 3,000 were transferred) and the customer service representative Nichollet (unsure on spelling) reassured bosses and I that the entire backup was complete. I am devastated to have lost so many precious memories when I was reassured on multiple occasions that I would not have to deal with this. I also called the next day multiple times and there was no answer but instead a weird dialup tone after 4-5 rings. This was an easily avoidable problem but all Nichollet cared about was getting to send off the phone so she could be done. I will never return to this location and will likely switch carriers sooner than later because of this terrible transaction.
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July 2022 by Gloriemae Quintana
Martha was very helpful. She helped me with 2 new phones and stayed late to help. Great customer service!
