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January 2025 by Ron Johnson
Can you be any more rude, and unhelpful? I don't know how they get away with treating customers like this. So rude, so snotty not helpful at all. Won't answer questions and when they do they use sarcasm. very unprofessional. I would fire them all on the spot!
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December 2024 by Carolyn Beyale
The pharmacy workers need to be more attentive to who they give others prescription to.
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October 2024 by Desiree Vigil
No associate to check customers out. Only operational cash register was in the liquor department. Wasn’t there to buy anything in the liquor department or tobacco. All registers said check out in liquor department
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October 2024 by Mel Blackwater
This lady is rude . I watched as she sat here helping a customer and instead of trying to help the guy figure out his issue with a shipping label she would rather be on her personal phone smiling and texting someone. Then you have me in line to deposit money to my chime account. She called her manager and told him I needed to load money and he told her if I want to wait it will be 10-15 minutes. Why so long? And why are customers not a priority. Do better…
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October 2024 by danny norton
All good
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June 2024 by Jennifer Derrera
Horrible on getting prescriptions filled. They get the prescription and when you go to pick it up that day they say that they are unable to get to it until the next day being they are behind on filling prescriptions
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June 2024 by Jrod R
Drive through is always closed then, you stand in Line for 30 min. Why is drive through always closed when I need it???
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March 2024 by J C
Terrible customer service and terrible workers. I have a health savings account but there’s only certain amount left so I asked the lady to run the exact amount and she was like no we can’t do that. Yes you can, and I stared at the manager and he just looked at me like oh well. I was furious cause I just wanted to use what was left so I could get some cold medicine. This store has gone downhill because of the people they’re hiring. Lazy, always chatting with each other while we wait in a line so they can finish their conversations. I live right by there so I’m here all the time but now I dread it cause of the terrible customer service. If you ask for help they treat you like you bothered them or took them away from something more important. Quite frankly I’m sick of the attitude here. Something needs to be done about it
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February 2024 by Saul Gutierrez
Beer and alcohol are less expensive than at a B&M grocery store. The pharmacy staff is always friendly, but there was a waiting period of approx 15 minutes.
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February 2024 by Jeremy Hines
No stars if I could lady cashier got a text on her phone and left us for 10 minutes in the the liquor store department even asking for help all the other store employees turned there heads sad no manager nothing wont ever bye at 20th ever again!very sad !
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January 2024 by Brandy Espinosa
We stopped using this wal greens 10 years ago. Recently we started having issues getting my husband's diabetic meds through the pharmacy we had switched to due to insurance so for unknown reasons my husband had his meds transferred back to this wal greens one month ago. We were able to get the initial rx filled last month. I called in the refill for this month on Monday. They said it would be ready Wednesday. I went in today 1/19/24 got there approx 3:20 pm. They were slammed. I patiently waited in line about 20/25 minutes. At the counter I was told it had not been filled because insurance reasons. They could not verify insurance because his bin # had changed. Understandable. I had his new card. I said to the very kind young lady that I would come back tomorrow and get it however I was needing some of the over the counter medicine that was locked up. I needed the dayquil/nyquil for heart/diabetic. Who can help me.... at that moment an elderly gentleman came up and she explained what was going on. She left and he took over. His name badge was turned around so I asked his name. He ignored me and started punching on the keyboard dramatically. He started yelling to me how he could not verify my husbands insurance so the order was never filled. In a normal tone I stated I understand and that I would ask my husband if he had a newer insurance cars for this yr and that I would return tomorrow with it. I then restated to him that I was needing some medication in the locked cabinet and that there was a button to push for help however it was broken. He replied "there is a BIG BLUE BUTTON!! IT IS POSTED" I replied yes sir I tried that however it is broken. He again yelled "YOU ARE CAUSING EVERYONE TO HAVE TO WAIT. YOU ARE CAUSING US TO GET BEHIND" I responded in a low tone that I was really sorry and asked if there were someone else I should ask for help on this. He said NO then came out from behind the counter so I followed him. The length of the walk to the medicine I was needing was about 15 seconds and that entire walk he was loudly exclaiming that I was causing everyone to get behind in their work. Now 15 seconds may not seem long at first. I beg you to count it out. It was ridiculous. I left a survey to which a "supervisor" called me back just minutes ago. 6:20 pm. They had me on speaker phone. They treated me like I was an idiot. I feel like the person who absolutely mistreated me was the person making the call. When I left there I was able to take the medication up front and pay for it at general check out. The young lady asked how my visit went. I told her the pharmacist told me I was the reason they were behind. Her response was "well they are busy". I said yes they are. This is the nature of our business. Healthcare. . . It's busy. That is not an acceptable excuse to treat your customers like crap. She back tracked and apologized profusely. I told her I appreciate her kindness however it was not her responsibility to apologize for her superiors. On the call I received I was treated like i was insignificant. I responded by acknowledging that my husband's diabetic meds were just pennies to them so losing us probably meant nothing even though their pharmacist told me himself that I should not be surprised when I am asked to pay 14,000 dollars for one month supply if they cannot verify his insurance. I asked what would cause them to be unable to verify his insurance. His response was "well if you come at a busy time the internet is usually slow and that will cause us to be unable to verify" I asked what time of day should I come back and he responded that I was holding up the line. I filled out their survey. I requested a supervisor call me. Only because diabetic medication is crucial to my husband's existence. I received that call and I swear hand to God, it was the old guy who I had concerns with that called me back.
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January 2024 by Angela Aulcy
This is by far the worst customer service I have ever received. No other pharmacy take 2 days to refill a prescription, employees are very rude, when we asked about the poor customer service Jason immediately replied where would you like me to transfer your prescriptions? Apparently Jason fails to realize the more accounts he transfers the less they will need to keep him employed!!! URGENTLY IN NEED OF NEW MANAGEMENT
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January 2024 by D H
Walgreens Pharmacy here is terrible. They take forever. They will tell you 30mins waiting time then make you wait 3hrs or longer. The text messages service doesn't even work because they aren't paying attention to how to effectively use it. They don't even explain your medication or how to effectively use it once you get your meds. The ones at the pharmacy at the registers are rude and so passive aggressive even if your asking basic information. If you do go here for your meds expect to come back 4 or more times to check if it's ready. They honestly don't care or want to engage with you. I feel sorry for the old people trying to get their medicine who are rejected by the terrible service they provide at the front desk at the pharmacy. They tell them wrong information on pick ups and they don't even care. It's so messed up how they treat people. Walgreens if you really care youd fire your whole front service staff and hire people with better service skills who can actually do their jobs. Stop hiring these moody girls who clearly don't want to work the jobs they have.
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January 2024 by Donnya Blanton
My husband had went to the photo department to load money on the card he was in line first and that's when the lady told him that he have to wait and she let this couple cut in front of him saying they got some photos. She said to him he will be seen once the manager gets off the phone, that was very rude of her letting that couple cut in front him and he was there first.
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December 2023 by L C
The most illiterate techs I had to deal with. And rude!!! Don’t ever go to Walgreens on 20th.
