November 2021 by Tauni M.
I am a healthcare professional for IHS. Gallup is the closest city my family lives near, and the drive is often without cell phone service. My partners car is at Gurley motors. My car has a check engine light on. The plan was, on the Wednesday before Thanksgiving, to swap out cars so that I could have a safe car to drive to Utah to see family. My partner and I called THREE TIMES to confirm they would be open on Wednesday, specifically citing the car that would be picked up, so they knew what customer to expect. They let employees out last minute and did not call us. I was stranded in Gallup, unable to drop off my car to Gurley Ford or pick up my partners car. I was stranded in Gallup the night before Thanksgiving, unable to prepare for the holiday. I took my car to Autozone for the check engine reading and was advised to wait to drive back home because it was dangerous. In the dark in freezing weather without cell phone service, I could literally die. I spent over $200 for hotel, food, a change of clothes, toiletries, and other expenses that I needed because I was still wearing my work clothes that day.I have not been able to see my family since 2019 due to Covid, and I had to cancel my trip because I was unable to pick up a reliable car from Gurley Ford. To add insult to injury, when we spoke with the general manager, Steve, he told us we weren't telling the truth, and that he was sorry for how we *felt.*Absolutely no apology for *what they did.* I will never go here and advise, if you are in the Four Corners and looking for somewhere to take your Ford, to skip Gallup altogether and go to Cortez. I heard good things about Kidd. This place is incompetent, inconsiderate, and literally dangerous. They won't even drop off our car after learning what happened. Let alone provide us with any sort of discount.They do not care about their customers, or people's safety for that matter. Disgusted.