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October 2023 by Matt L.
If ur in a hurry, make sure u've plenty of time to service ur vehicle here. It says 9-4, but 930-3ish to 4pm? Long lunch's for a tech...business. I do not recommend this business or it's employees
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July 2022 by L T.
I would suggest finding another place if you don't have plenty of time and money. It's very difficult to find a good,honest, efficient, and kind mechanic in Gallup.
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August 2021 by Thomas C.
I concur with the previous reviews from a customer service standpoint as well as regarding the skills of mechanics at Krackin Automotive. I would say (without reservation) that I would trust Rudy's assessment of any of my vehicles need for service, and (significantly), trust his capacity to determine what is necessary, priority wise, in 'real time'. I was referred to Krackin Industries by two other reputable shops in Gallup when my car was stalled on Highway 40 (approximately ten miles west of Gallup). These shops had a number of customers in line for service; as I was in route to visiting my 92 year old aunt in Phoenix, having talked with Krackin, I brought my business to the shop. From my own assessment, I ascertained that the damage to the engine was going to be significant. The mechanic showed me that it was that and more. There was a hole in the engine bloc. So, the shop helped me to find the best arrangement to salvage the parts for my car. As I was pulling a Teardrop Trailer when the vehicle broke down, Rudy offered to make room for my trailer to be stored in his other building; this enabled me to complete my trip to visit my Aunt in Phoenix so that I could then pick up the Trailer upon returning to Gallop.
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June 2021 by Jennifer K.
Rudy & his whole team took such great care of us & our vehicle! This shop is a family-run place, with friendly, efficient, & fair priced service. We were traveling across country recently, & trying to get back to California when our alternator gave out & they were able to get us back on the road in just a few hours. We worried about how we would get through the wait with our two dogs, as the heat was intense in Gallup, & they not only let us bring our dogs into their spacious & cool waiting area, but they provided us all with cold water. If we lived locally we'd use them for all of our repair needs, & would recommend them to anyone who needs work done on their vehicle, & wants to deal with someone who is honest & provides quality service.