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January 2024 by Ty Joe
Unhonest people there, said I needed suspension parts and they’ll order when I didn’t need any. I had other techs look nothing was wrong, should’ve listened to what I heard I’ll take my business elsewhere
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January 2024 by clarence tso
Overall satisfied with tire service
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November 2023 by Wrangler T
Bought tires on sale and put on the wrong size. Went back the next day after ordering 2 more tires. The manager refused to honor sale price. Tires went 375$ each to 500$. No reason given, just very disrespectful. The techs seemed nice but did not check the work they did and made a mistake. Will see if they honor warentee if that comes up. Management lacking professional customer service.
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November 2023 by Booker Jay
Got an oil change, but the person behind the counter did not know how much it was going to cost and he didn't know if it was going to be regular or synthetic oil. He said I have to ask across the street where they would look it up. So, across the street they didn't look anything up but said they go by the oil cap. So, long story short, I was charged plus $25 to use a new oil plug which I purchased. I should have been told it was going cost $25. The previous oil change was done here too. They over tightened my oil plug. Ps: we've bought a lot of tireds from here before, I don't know about that anymore. Everything is going up, and fair service was not here.
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October 2023 by Jeramiah Fitzsimmons
My family and I were moving to Colorado and needed trailer tires fast. The crew at Point S got us in, changing all the tires and back on the road in about 30 minutes! I hope to never need tires again when in Gallup, but if I do, I’m going to Point S!
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September 2023 by Me D.
Bad business!! They rip off elderly people!! Witnessed it first hand from 2 customers. Manager Mickey denied it. She got upset when confronted. Stay away from this establishment! Went to GoodYear down the street, and they went above and beyond to take care of us.
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September 2023 by Amy Ramos
Well what can I say ... As for us (womens) .. sometimes we rely on the experts (someone we think knows around what goes on under the hood) for help.. of course some are honest and gets the job done and then there's some who don't.. just there to make the paycheck .. well here goes .. I took in my vehicle in on Friday 7-14 for them to change my tires (front tires cuz I purchased 2 new ones and while on the job I guess the jack slipped and fell and cracked my oil pan .. was leaking so I left it over there for the weekend for them to fix it and get me an oil change as well and pick it up until Tuesday.. when I was ready to pick up my ride it made some strange noise coming from the engine .. apparently they shoved the oil stick way in there and it was touching something and that's why it was making that noise .. took it back and they fixed it .. so for all this no charge on the tires and the oil change cuz they made that problem themselves... Afterwards bought it home and the oil change light came on and we were wondering why that came on so my other half check the oil and decided to make the oil change again himself .. and this is what we found out .. they did replace the oil pan but they put in old oil back in ( I mean old old old oil .. cuz it was freaking black ....ish ... Isn't it supposed to be lighter color not really really black.. so we did the oil change ourselves again and our ride is running smooth as usual... A heads up to everyone... Double check your vehicle before leaving the premises... Good luck to folks that deal with Point S tire .. very unsatisfied customer here
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September 2023 by brittany begay
They were awesome.Only place in town with the tire size we needed. Mounted it to our rim so we could get back to the stranded vehicle thank you all so much.
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August 2023 by Dustin S.
They stole my wheel lock tool out of my brand new vehicle and replaced it with a worn tool that wasn't even usable. The tech Claimed that it was in my vehicle. I told the manager he just shrugged his shoulders told me to call the dealership. I then explained again how it's a new vehicle and again he just shrugged his shoulders told me to go elsewhere. Now I'm stuck without a way to get my tire fixed and I have to go buy a wheel lock tool and get my tire fixed. There's a screw in my rear tire of my only vehicle I have so now I have to put my family in danger and myself just because they have sticky fingers. I wouldn't trust these people at all.
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August 2023 by Nic O'Neal
Excellent tire company that actually cares about saving you money when you’re in a crunch.Experienced a flat while traveling from California to Daytona Beach, Florida.They changed my tire and saved me a good amount of money.Actually they were the reason I was able to continue my travel safely.
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August 2023 by Larry R.
Passing thru and developed tire issue. Tread separation. Found business 15 minutes before closing. Had needed tires in stock and agreed to install them , rather than closing and telling me to return in the morning. Staff was pleasant, job completed after normal hours. While I'm unlikely going to need the services again, that makes their service even more exceptional.
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July 2023 by Ryan Dineh
I dropped my vehicle off for some tire work today. I waited in the lobby while the work was being completed. Apparently the tech took a little longer than usual so the Manager of the shop waived the cost. I could not believe it. Thank you very much Point S American Tire!
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July 2023 by Ted Pintaro
These guys are awesome. We had the wheel and tire off the car rolled in and these guys were done with dismount/mount and balance in no joke 5 mins. Great humor. Thank you guys for the the quick help.
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June 2023 by Dan A.
They only take walk-ins. No appointment scheduling. Weird right? Give them the benefit of the doubt. I was there at 8am on a weekday to get 4 new tires on my van. I called about it on the week before and guy I talked to said they'd be in on Monday. They were, and the price was exactly what they originally quoted me. They also disposed of my old tires with no extra charge. They got it done in the amount of time they said (about 2 hours) despite the fact that I was the 10th person in line when I got there. I will continue to give this place my business for the foreseeable future.
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May 2023 by Max Cloud
If you get there 30 minutes before it opens took 40 minutes to fix a tire with a screw/nail in it. Total time an hour for 22.73$ pretty damn good. Way to go Gallup Point S you actually did a franchise proud unlike any fast food franchise in town that is just ruined by terrible Gallup Employees. I am very impressed with this spot. A+ Point S employees.
