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August 2024 by Ranalda Tsosie
The staff were friendly, professional and very helpful. The services were fast especially for printing.
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August 2024 by Gustavo E
Best experience I’ve ever had. Very knowledgeable and helpful employees willing to help. Bill helped me notarize some paperwork today it was my first time but he made it a breeze.
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August 2024 by Dea Badami
On July 26, we left our hotel in Gallup, NM, driving over 400 miles to Amarillo, Texas. There at our Amarillo hotel, we discovered that we had left behind in Gallup a bag containing vital medicines. We needed to get those medicines as soon as possible to prevent serious issues. Yet, for personal medical reasons, we could not leave Amarillo.
We have had decades of amazing experiences with our UPS Store back home in San Diego, CA, so of course we contacted this Gallup UPS Store location. Michelle was our first contact. She listened carefully, told us how to get our bag released legally from the hotel in Gallup. Then manager Bill (told us not to worry, saying that he would handle the whole thing. He drove to the hotel, picked up the bag and brought it back to the UPS Store. There, the bag was packed securely for shipping out the very next morning. All of this was done about 30 minutes before they were going to close for the night.
Meanwhile, we enlisted help from an Amarillo CVS Pharmacy to get an emergency supply of needed meds while we waited in Amarillo for our medical bag to arrive on Monday (there are no shipments on Sundays).
The very next business day (Saturday, July 27) UPS picked up our package from the Gallup UPS Store. Our medicines were delivered to us in Amarillo, Texas the following Monday, July 29 at 9:45 AM. Truly amazing. The whole thing was perfect, thanks to Michelle, Bill, and probably the whole staff at the Gallup UPS Store #2575, 2418 E Historic Hwy 66.
The Gallup UPS Store went above and beyond the call of duty. I'm sure Michelle and Bill would say that they simply did what they always do for every customer in providing, to the best of their abilities, expert pack-and-ship services. But the delicious icing on the cake here was the WAY it was done - with care, sensitivity for the customer's needs and concerns. And it was done with caring and kindness. Bill even said he would stay at the store past closing to make sure everything got done.
The pack and ship fee was more than reasonable, considering the incredibly secure packing job, making sure that the package would not be tampered with in any way enroute. The overnight fee charged by UPS was definitely not cheap, of course, but worth it because our situation could have easily become a medical emergency.
We are more than impressed by the expertise, willingness to help, and positive "we can do this" attitudes of Michelle and Bill. It is difficult to find the words to thank them enough, so we are hoping that this honest and grateful review will, in some tiny way, repay their kindness.
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August 2024 by sal morales
Always helpful staff
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June 2024 by Anne
So helpful....staff friendly, let me wrap presents, and was super patience
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March 2024 by Ina Marie
Most unprofessional. Rules ( written and oral contracts) change on a whim, like children; Opening the door for discrimination. Personal is not expected in a professional office setting, wearing uniform or not. Instead of convenience I suffered inconvenience from the employee who boasted ownership of the store. Flaunting imaginary power; the small person.
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March 2024 by Travis Batt
Wow, what an awesome group of hard working print experts at the UPS business store in Gallup, New Mexico! Our marketing agency, batt.us, recently sponsored a Christmas Chapter House event near Gallup and we had all of our marketing materials and event signs printed and mounted. Everything we ordered came out better than expected! Thanks again!
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March 2024 by Grace Doll
I have used the services at this UPS store several times over the last couple of years. They have always been helpful and kind. They are professional and they even remember the customers so you’re not walking in without a rapport. I know if I need something done that they’re going to do it right.
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February 2024 by Darren Damon
ugly service, came in to print document, sign and send to business email. lady who is native in their act like she owns the store ugly service ugh!! I don’t see the document in our system and continually clicks refresh all pissy attitude nothing!! told her just wait a min and check again. Nothing!! just ugly service she provided. Making it sound like it was me who was giving her bad attitude, here I just simply wanted print, sign document and send document. Not with ugly attitude service. Have a snicker ups native lady.
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November 2023 by Jacob
Can you deliver my package tomorrow I know it's Sunday
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November 2023 by Amanda Vargas
Everyone is always such a pleasure to work with. This is a very high traffic store and they do the best they can to always help. Bill has an answer for everything. He goes out of his way to give me the best/fastest services.
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October 2023 by Zap (OutcastTWO)
Michelle was awesome, very knowledgeable!, and helpful
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September 2023 by Judy Conejo
Courteous and efficient.
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September 2023 by Tracy Lassiter
Always very helpful personnel.
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September 2023 by Pat Fua
So kind and helpful!
