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January 2024 by Max Harrah
Shameful company. At one point they were making up my electric bills with false charges. After many ignored phone calls, I eventually had to report the company to the NM PRC. Finally, Jemez Electric admitted that they were stealing money from me. But still blamed it on my locked entrance gate (I had given them my gate code already and all they had to do was call me).Two months after the incident, I still don't have the money they owe me.I would be embarrassed if I had to work for this company.
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November 2023 by Michael Prestwich
We drive an electric vehicle and always stop for half an hour to use their charging station and restroom facilities. Clean and modern building. New charger. Friendly staff and safe environment.
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September 2023 by Angela
If I could rate this company I would give it a 100 thumbs down. Our electricity continues to shut off even if we pay the Expensive Bill. I can’t even count on how many times the electric has gone out! I live with my 93 year old Father and these people could care less if he has to suffer without electric in the middle of a hot a humid summer. Every time it goes off I have to call my sister to ask if she has electricity in her area and she allways does. So Ridiculous and uncalled for! Even if the weather is decent they still seem to turn this electricity off like it’s done on purpose. What an Evil world we live in.
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September 2023 by Cori Andrew
Web site never works, Auto draft doesn’t set up correctly, prices and fees rise periodically, and when work needs to be done it takes weeks to months to get service done.
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April 2023 by Julie Wheeler
Yeah, they're the only providers in the area. Don't they know it?! Can't pay your bill with your bank account, because you don't have a profile. How do you set up a profile? You don't. You pay with a card and pay the extra fee for it. Oh wait, is the system currently down?Well, yes, usually if you try to call to pay your bill, the system is down. Guess I'll just keep trying to pay until I rack up more late fees.... but they are the people who provide to this area, so watcha gonna do?
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January 2023 by Kyle Patrie
This power company nickels and dime you for anything they can put down. “Facilities usage, convenience fee (for using the online bill pay.” You’ll have a $200 bill for just about nothing.
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January 2023 by Barbi J Baker
40 years of service in Jemez Springs area. Difficult conditions & situations for the linemen who work hard to restore service as soon as humanly possible. I have loved my years here. Grateful to have electricity at all in this beautiful, remote area of the state.
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January 2023 by Mustache CatchStache
The only thing electric about this company is in its name. Power is hardly ever operational. If you have to live in an area where Jemez provides service, buy a generator instead because It’d probably be more reliable. Nonetheless, make sure to invite Jemez Electric to your funeral to ensure they let you down one last time.
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January 2023 by Vanessa Chavez
My house recently burned down have nothing to do with electric problem nothing to do with an electric problem they turned it off because the house burnt and yeah it was before Christmas I'm sitting here what is today the 9th how many weeks after that am I sitting here without no electricity freezing I went to the Christmas the New years and I'm trying to deal with my house that burnt down and everything that was in it is gone and yet I still have no electricity I don't know who else to call or who to talk to you I've tried talking to the local electric co-op but yet they tell me I have to get an inspection from some electrician and then the state of New Mexico as well and yet I'm jumping through hoops trying to do all this pand I lost my house they have no sympathy for me I lost everything in my house and yet I'm still here at 9th and it was before Christmas at my house burned down
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January 2023 by T 2023
If I could leave 0 stars I would. Worst company and customer service. These people need to be trained over and over again. They better not get caught slipping.. take it how u want it.
