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November 2023 by Ryan rodriguez
Never again will I go in to pay my bill, I went in mid last week and I was treated very rudely. The young lady that assisted me was very unprofessional and acted as if I was an inconvenience to her. I should've stuck with Kinetic.
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October 2023 by luis rosado a
Daniela Menchaca @ the Hobbs NM office did a great job, fast and very friendly, good job Daniela!!
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September 2023 by Royce Whitley
The TV and internet are often blinking on and off . Call center is terrible .I spent hours on the phone only to get a scrambled recording !Service tech was personable but she was gone 30 minutes before my service failed again ! My TV service was down for about 5 hours a few days ago . Do yourself a favor , find another TV and internet service . TDS is just bad service . Truly not worth the cost .
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September 2023 by Aaron Trochet
Great customer service rep helped us a lot thanks! definitely recommending ppl over to her.
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August 2023 by Sarah Creach
The internet doesn't work 90% of the time and when it does its really slow. Definitely not worth what we pay for it.
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August 2023 by Jennifer Pyeatt
Customer service is not helpful and very rude. The service is not that great to deal with attitude.
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July 2023 by Zachary Kerchen
Horrible customer service. Got the run around for almost a year trying to switch account holders/cancel an account. Oh and the internet service is trash as well.
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May 2023 by Francy Friessen
The worst laggy internet I’ve had so far I moved and disconnected it and they sent me a bill for $450 saying I had their equipment and if I sent it back after I had bought my own because they couldn’t troubleshoot theirs and I had to wait 2 days for them to send new equipment or buy my own so I did that. Now they took $100 off for the equipment and sent it to a collection agency when I can’t get a detailed bill for why it’s so high. WORST COMPANY EVER.
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May 2023 by T Love
Hector Naverette is an outstanding employee, patiently listened then resolved my problemI would give him 10 Stars if possible
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March 2023 by Curtiss Ellis
Absolutely the worst internet I've ever had in my life and ive been deployed to Afghanistan. It honestly drops 10 times a day. I am currently leaving this review on service drop #8 in a 3 hour period. I will be canceling my service first thing in the morning. I'd rather have no internet than deal with this frustration.
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February 2023 by Amv senpai
Trash service trash customer service charged me 200 dollars 3 months after I had the internet disconnected and tried to say I took their equipment when I bought my own router and the technician took their's back.
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December 2022 by Sabrina Barrera
I've had TDS for over 3 years now, and only had an issue ONE time. They were able to get the problem resolved within an hour. Definitely recommend!
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November 2022 by DTTorres s
Need to fire everyone in the call center! they are very rude and hang-up on you for no reason.
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October 2022 by Tiffany Bacon
No one seems to know anything here. Took over a week yo tell me they couldn't install at my address. Of course, this was after they got $300 out of me for service that should have been canceled when I moved a year and a half ago. Now, I am just getting the run around and hung up on. Horrible customer service. Anyone else find it funny that TDS is holding at 3 stars when most reviews give the 2 or less? They must be paying Google a pretty penny to fudge the numbers. Seems Google reviews aren't as accurate as I would have hoped. If a company has enough money, they can pay to look good even if their service is horrible
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October 2022 by Noel Duarte
Do not ever try to get out your way on the mornings they will refuse to give you service i went out my way and even got late to work bcs they open at 8 got in there at 8:15 and they told me they open at 8:45 which i knew it was a lie. Terrible employees. They should have a everything ready before they have to open thier doors to costumers.
