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September 2023 by Brynn Lunaas
Only guarantee is that they won’t answer the phones during business hours which are few and far between to begin with. Infuriating to get ahold of.
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August 2023 by Rachel Pineda
The receptionist needs to be replaced. The patients level of care should not be determined by the mood of a receptionist. My 16year old has gone to every appointment on base alone. Well child check, womens heath, and immunizations, as the age of medical consent in NM is 14. When I take her I am left in the lobby as she is old enough to consent to her medical care. Even with my younger children as young as 11 at the end of their appointments I am asked to leave so they can speak to my kids alone. Today, the receptionist decided that my 16yo cannot check herself into her own appointment. She instead needs a parent. So my self and my two babies are in the parking lot waiting on my husband to come help with a flat tire. Once he arrives, I go inside to check her into her appointment. It was 14 minutes past her appointment time. We arrived at 10:27 for a 10:40appointment. The receptionist spent 15 minutes arguing back and forth with a teenager about whether or not she actually had gone to past appointments alone. She even went as far as to look up her past appointments and argue with her about when she had her well child check. When I went into the clinic we were told to sit and they’d be with us shortly. We were then told it is 15 minutes past her appointment time and they have a 10 minute window, therefore we can wait another hour and a half for the next appointment today (12:20)or reschedule. There was not a single person in the lobby. The appointment was just to get a referral to a dermatologist for acne. So because the receptionist decided she wouldn’t check in our 16yr old, her appointment was “missed”. What a waste of our time and the military’s time. We drove 30 minutes for the appointment for no reason at all, my daughter even provided them with my number to call me and ask me to come inside, which they did not do. Getting a referral could easily be done over the phone, however they decided she needed to be seen in person because now as a teen she has acne, but they have no record or indication in the past that points to her, a teenager, needing a dermatologist. What a joke. Even with a referral this town has few medical resources. If you can avoid this base, do so at all costs. Called the medical group line to talk to a patient advocate, hahaha they have a prompt to press 5 to speak to an advocate. After pressing five there is no other option to connect you with a medical advocate. Does this base not have one?
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July 2023 by Art Flores
Veterinary Clinic: Can’t get a response from countless voice mails sent. No response from emails either!
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June 2023 by Star Storm
If you get tied to this base...good luck...
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March 2023 by Noah Albright
This Kafkaesque nightmare is the most ridiculous excuse for a medical facility one could possibly imagine. The amount of hassle, contradictory information, and time wasted for simple, routine, mandatory exams rides the line between infuriating and hilarious. Such a level of organizational failure should only exist on TV.
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March 2023 by Gabriela Fernandez
This places has one of the worst doctors/ nurse practitioners i have ever encountered, with my personal experience with one PCM. If it wasnt for referrals that i got from a civilian urgent care i wouldnt have gotten the care i needed.
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November 2022 by Eva VanHorn
I would like to mention your lab person is wonderful! It was another painless experience. Thank you for your patience and kindness!
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October 2022 by Julie M
I went for my prescription at the pharmacy and the people there are so friendly and efficient!!! I’ve had a great experience with them every time I go so I don’t understand the others negative feedback. The people there work really hard and deserve praise!!
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September 2022 by Sherri Guinn
Appointments are months out. I am not real confident in there ability, one doctor says one thing and then you get seen by someone else who says something different l. Requested to go see a specialist and was denied. So hopefully I am fine.
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August 2022 by Omala, Tonie
Op Med: cut my medication cold turkey (because they're under staff) after giving me a wrong dosage, then double dosage. I contacted everyone under the sun for help including patient advocacy and 2 months after reaching out initially and she said there was nothing anyone could do although i have a current prescription. Im still struggling without my medication. The front desk lady is rude and sarcastic and doesnt relay messages because she's untrained on their new system. I begged to be switched to any other medical facility for my treatment and they said no. Urgent care in town was a temporary resolve but now I'm back to being untreated and having awful symptoms. This place has probably killed people...and the lack of accountability is insane and encouraged. What I experience should be illegal coming from our medical "experts". 3-4 months to get an appointment ....THIS is how active duty memeber are treated at the 49th MDG. If you have a choice in moving as active duty here and already have medical issues PLEASE BE WARNED.
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July 2022 by Adam Kempf
Been trying to talk to my PCM since 22 Jun, for 3 weeks. Not getting anywhere. I have 2 referrals that he will not extend until he sees me, but I can't get a face to face until next month, 16 days before my retirement DOS, WHEN THEY ARE GOING TO HAVE TO CHANGE ME PCMs AGAIN. PATIENT ADVOCATE HAS BEEN OUT ALL DAY AND WILL NOT EVEN ANSWER THE ON CALL CELL PHONE. WORST CLINIC IN 21 YEARS.
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July 2022 by Sage Golden
Op Med: cut my medication cold turkey (because they're under staff) after giving me a wrong dosage, then double dosage. I contacted everyone under the sun for help including patient advocacy and 2 months after reaching out initially and she said there was nothing anyone could do although i have a current prescription. Im still struggling without my medication. The front desk lady is rude and sarcastic and doesnt relay messages because she's untrained on their new system. I begged to be switched to any other medical facility for my treatment and they said no. Urgent care in town was a temporary resolve but now I'm back to being untreated and having awful symptoms. This place has probably killed people...and the lack of accountability is insane and encouraged. What I experience should be illegal coming from our medical "experts". 3-4 months to get an appointment ....THIS is how active duty memeber are treated at the 49th MDG. If you have a choice in moving as active duty here and already have medical issues PLEASE BE WARNED.
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June 2022 by Maria Gonzalez
They are understaffed. To get an appointment with a doctor takes months!
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March 2022 by Wrench’s Watch
Too many recordings and after 30 minutes it hung up on me. Couldn’t get a hold of a person just a recording
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February 2022 by Danny gilfether
You’d have better luck going to a witch doctor. It takes months to see someone, they will only see you for one issue at a time. They don’t treat you like a person, you will see your doctor for less than 5 minutes
