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January 2024 by Erin S.
HORRIBLE EXPERIENCE: First of all, I live an hour away but was attempting to support local businesses. Dropped my rings off, we decided to size up 1.5 sizes to accommodate for the thickness of two rings. Picked them up a week later and mentioned they still felt too small. I was brushed off as they were closing soon. Two weeks later I came into Las Cruces for a third time to ask them to resize again. Their website said they were open, but they were closed with just a paper sign on the door. I went to another jewelry store who sized them & discovered they had never been re sized at all - just sat in their warehouse for a week and was sent back, charging me full price for "sizing." Furious, I attempted to call to at least leave a voicemail and let them know directly how disappointing of an experience this has been seeing as they were closed. Voicemail was full. No respect for their customers in the slightest.
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October 2023 by Danika Hosa
I was referred to them to repair a silver chain that I have. Jose helped me and let me know the general prices of repairs. Then I asked about seeing what kind of chains they have. I was impressed with their prices for a basic box chain. I'll definitely be returning to get a new chain next week. An excellent experience!
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October 2023 by N Aguirre
If you are passing through Las Cruces and like interesting things and jewelry, you have to stop by Austin's Fine Jewelry and see The Ring Museum. It is a one of a kind museum with rings dating back to Roman times, military rings, school rings, poison rings, political rings, Native American rings, it is a feast for the eyes and imagination. They also have fine jewelry, Native American jewelry and contemporary jewelry to buy. Really nice staff!
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July 2023 by Sean C.
I had some simple questions about jewelry quality, some being cracked or not real after evaluating them and manager got really shady, stuttering and kicked me out after my discovery. Been evaluating jewelry all my life and this place is a no go. Do not recomend, dirty business. Very unprofessional. The other mall shops are better than this.
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June 2023 by Sharon tk
My mother gave me two beautiful dinner rings with a total of 33 diamonds. I knew I would never wear them, so I took them to Austin’s to see if they could be melted down and reconstructed into stackable bands to add to my wedding band. Ye, they said they could do it and sent me a written estimate of the cost. It took 3 months to get them done and when they were done they charged me DOUBLE the estimated price!!! The job was done and now they are holding my rings hostage if I don’t pay double! I sent them a copy of the estimate and they replied that the price of gold had shot up. I was NOT notified that they would need more gold! They lowered the price a very little amount when I pushed back. I am so happy be able to wear my mothers rings every day, but Austin’s has forever lost my trust. I ended up paying more for these rings than had I bought the same rings outright without providing my own gold and my own diamonds. I just had to air my grievances so that I can be done with Austin Jewelers and allow myself to enjoy my mothers’ rings.
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June 2023 by Kelly Austin
Best jewelry store I have ever been in! The selection and price is on point. They even have a discounted case that is insane with beautiful jewelry and unbelievable discounted prices. Staff and owner are warm and welcoming. AMAZING STORE!
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December 2022 by Ashley Rey
They take pride in scamming older people, what a shame to the city of Las Cruces. I wouldn’t recommend unless you like to be scammed. If I could give it a zero I would but I can’t so I give them a 1.
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September 2022 by Debra Rico
I known and gone to Austin's jewellers for years.they have always been a great and honest place to shop and very helpful.
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September 2022 by Jeannie
I had a wonderful experience here at Austin’s! I bent my engagement ring at work (hint: don’t wear your ring to work if you don’t work at an office!!) and took it in last week to be repaired. They informed me the jeweler was just coming back from a surgery so it could be from a week to a couple of weeks. To my surprise I was able to pick it up today! I hope that means he is recovering well! And the ever so kind owner said it was a free repair, which I thought was ever so kind, even if it was a minor repair. I definitely recommend this place to anyone!
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February 2022 by Richard DeLorca
Super-awesome place! Very beautiful and unique pieces and a goldsmith for jewelry repair. Above all, a very, very friendly environment.
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January 2022 by Tim Hannan
I bought a used Montblanc watch here and after several hours on the web searching for pictures of similar watches, I felt like it might be a fake. I called the gentleman who sold it to me and he said the owner would look it over. I was hoping he would do that and tell me that I was mistaken. The owner however, was already angry with me when he started talking to me. He was furious that I would trust the internet over his word and reputation. Yes, the internet is full of crazy stuff, but it is also used for research and I feel I did a very thorough job. He wouldn't even hear my case. I was prepared to present him with my web research, but he continued to scold me for challenging his expertise. He did tell me that he got the watch from someone he trusted, but never stated that he actually opened the thing up and inspected it. He said it came in a set with Montblanc pens and therefore is a genuine Montblanc watch. Well, I have seen several fake Montblanc pens in my day. I wish I would have been able to get in a few words during the conversation. I could have told him about the Montblanc authentication service that will check it out and issue a certificate of authenticity, if it is indeed authentic. He did refund my money, however, but he made it very unpleasant. Prior to this, I really enjoyed shopping there, but I don't think I would feel comfortable being in this store again.
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January 2022 by Teri Schroder
Highly recommend Austin’s Jewelry. Juan is helpful, courteous and a pleasure to work with. Had a watch battery replaced quickly and left with a beautiful necklace, too. Outstanding company and great service!
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September 2021 by yellohdaysea
I brought a watch in for a new crystal. A couple other places quoted me at 200$ and and up, 6 weeks. Austin's offered a much better price and faster turn around time. Very professional to pleasant to interact with. Like brand new ?
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February 2021 by Stephen Green
Great experience! friendly service great selection. always find what I'm looking for. pricing is extremely fair.
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December 2020 by Hakka2424
I have brought over my $750 watch to them to get a battery replaced and they cracked the glass with their watch press. I didn't want to say anything to them due to me thinking it may have always been there. I had the same exact watch that has no cracks of stresses in the glass. I went to them again and sure enough, they cracked that one too. I know I wont be going there again to get watch batteries changed.
