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March 2024 by Velvet Quiroz
Friendly staff
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January 2024 by Elizabeth Morales
Emily did a great job with making my daughter feel comfortable while getting her ears pierced! Well done! Thank you!
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October 2023 by Matthew Pete
I had the assistance of Nyra! My baby girl was nervous to get her ears pierced but she did a beautiful job and was very calm!
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December 2022 by Jenelle McCoy
Disappointed in their customer service. I went here to get my ear pierced and the employee put the wrong earring in my ear despite us being very clear about the piece that we wanted. Lack of communication among employees. Manager was unprofessional and on FaceTime call the entire time. Response of them for putting the wrong jewelry in was also poor.
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June 2022 by Steph T
I just want to say we were initially trying to go somewhere else to get our daughters ears pierced but we did end up having to do it at Claire’s and I have no regrets! Trinity did amazing she was well informed, VERY PATIENT, went over details of procedure very well, and just made the experience overall great! She made sure we understood the after care as well, and just made our group (grandparents were there too) very comfortable! THANK YOU!!
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December 2021 by Issac Ceballos
Great customer service.
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December 2021 by Geselle Savoy
Great customer service!!! Love the sales staff!!!
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October 2021 by Vanessa Martinez
Disappointed in the lack of concern for customer safety by the manager desi. I let the manager know the sanitizer they had at the entrance was empty and it should probably be removed so that other customers dont touch an empty pump. The manager responded in a careless manner and the empty sanitizer remained there as I continued shopping there. I also asked if they had any more sanitizer in which she said no. When I left i noticed a second full smaller sanitizer by the window of entrance and called her out on it. Again she was very unbothered by her negligence. I hope this company has stronger concerns for customer safety unlike this manager. Especially since covid is still a situation, hence why I assume why sanitizing stations are implemented. She needs to be demoted or reminded of her responsibilities. Terrible customer service.
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August 2021 by Spicy Nope
Very poor service, employees were rude and super on edge. We were browsing there store and noticed the employees were staring us down later on the mall security came in and just watched us until we left the store. The security then pointed to my 13 year old sister and demanded that he speak with her and my father asked him for what. He then accused my sister and her friends of shoplifting and even after my father asked them if they did and they said no they began to try and stop my father from leaving the building they go so far as to bump chests with my father to instigate a fight and even triping him to which my father tryed getting away from him. We were then followed to the parking lot and then to the car. It was super uncomfortable and my father was physically assaulted by the mall security. I dont recommend claires to any family wishing to hold a party for their kids or even to get anything because you'll probably also be falsely accused and harrassed by mall security.
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August 2021 by Linda Tarin
this place is disrespectful and accused us of stealing without any proof.
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April 2021 by Mathew Dalstra
Hearing the price of the piercing was much more painful than the actual piercing.
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January 2021 by Anahi Rodriguez
Not friendly and not helpful when there's an issue. They never answer the phone and the jewelry is usually tarnished already.
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October 2020 by Sarah Williams
Seriously don't know how to pick up the phone when calling to get prices
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February 2020 by Angel Rivera
We just took my daughter to get her ears pierced. The staff was super friendly and did great helping her (and me!) feel comfortable with the process. Getting her ears pierced was super quick and we’re glad we went to Claire’s for this milestone in her life.
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August 2019 by Caroline Toth
Good sales and friendly staff! I love their headbands and scrunchies.