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February 2024 by Ayden G.
The service was so good if you're going to get your makeup done you should request Kassie . Dillards is a good place to shop for clothes and makeup the Service is so good and they're all really nice. Everything is put at a reasonable price and there's so many varieties to shop for.
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January 2024 by Tai Fisher
I enjoy shopping for the Polo sweat suits
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January 2024 by Zoraida Ponce
Samsonite suitcases are at a good price.
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January 2024 by Savage Motoring
Men's side management is a joke. I had an issue where I tried exchanging a shirt for a different size, and was told I couldn't. I had a receipt, and the shirt even still had the original tags on it, and the manager on duty (Alan was his name I think) refused to exchange it. He seemed like he was in a bad mood and was being less than helpful. When I asked why he couldn't exchange it, his tone changed quick and snapped at me that the shirt couldn't be resold because it was "dirty". Mind you, the shirt was taken from the store, to my house, and immediately back to the store. When I asked where it was dirty, the manager flipped the shirt over like 3 times, and to me looked like he was just looking for something to make up. He finally told me "the whole thing is dirty" and gave the shirt back to me. I also asked for a corporate customer relations number because I wanted to complain to Dillards, and he gave me the number to online orders!I have spent a lot of money at Dillards over the years, pretty much getting my wife her anniversary gift every year from Dillards, but because of this manager (again I'm pretty sure his name was Alan), I won't be shopping at Dillards ever again!
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January 2024 by Rachel Banegas
It was days after Christmas, and I was surprised that shelves were still empty. I thought after a few days they would have new stuff out, but it was not the cadr.
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January 2024 by Ginger Valles
Didn't have what I was looking for.
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January 2024 by Osvaldo Arras
We found what we were looking for
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January 2024 by Johnny Barnes
Great service
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January 2024 by Black Productions Inc.
I love Dillard's. I love the clothes. Need more staff tho
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December 2023 by Antonio Gonzales
One of the managers, named Alan, is incredibly rude and not helpful. Not sure how he became a manager with his attitude towards customers. Explaining my issues with some products I was sold, and he was blowing me off the entire time. He refused to give me his store manager's number, and gave me the online sales phone number when I asked for a corporate customer relations number. Taking this to the GM next, and if she can't fix it, I'm done with Dillard's.
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December 2023 by Dene Peachey
This is a great store with lots of great products and a friendly professional staff.
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November 2023 by Jennifer M
I used to love shopping at Dillard's at this location. But things have changed. First, in the woman's department every single purse ended up being locked down. You can no longer shop without a "personal" shopper following right behind you and unlocking things. I hate the feeling so stopped going. I buy purses online now. A quick story: a couple of years ago, I spent about 2k dollars in the men's department outfitting my younger brother with suits, ties, you name it... The sales associate forgot to ring up four shirts that came out to about $350 in total. I didn't catch it at the time, but did catch it when I got home and reviewed the receipt. I went back to Dillard's with the shirts and paid for them. I didn't make the mistake, the associate did, the tags even had the yellow return stickers added to them. They just never got rang up. Fast forward to 2023: Imagine my surprise when I went for the first time to the men's department in years, and my family and I were followed around like potential thieves by security. I kept noticing the man following us and literally thought he was trying to steal from us. It took watching him casually talking to employees and my sister clueing me in that it was security for me to actually understand what was happening and why I felt so off and guarded.On top of being treated like a thieves, we couldn't find a sale's associate to check us out... this was after the sale's associate that was asked to help us ended up showing us one thing and then leaving to go help with something else that was more pressing... She did not come back.I won't shop at Dillard's going forward. Pity it has to come to this, but the price points at Dillard's require ambiance and service. This place lacks both. Steer clear.
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October 2023 by Rhonda Luckenbaugh
Sales clerk was very helpful in helping me purchase the outfits I wanted to make.
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September 2023 by Miriam Sanchez
I LOVE that we have a MAC Cosmetics counter in Dillard’s East in Mesilla Valley Mall. MAC artist JD was very helpful & friendly when I called looking for a particular product. There was only one in stock. JD kindly held the product for me until I picked it up that evening. Excellent customer service! Thanks again, JD.
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September 2023 by Reyna Motongo
I enjoy shopping at dillards, love the shoe selection and womens clothing. However, the manager for the infant/ toddlers section is very rude and unwelcoming. She became upset because my daughter was playing with a stuffed animal and told me to leave it alone, since I told her I was not going to buy it. She then proceeded to tell me that the last time I was there, my daughter got the stuffy "wet" (not true) and that I was video recording her in the corner. I am allowed to take videos of my daughter and the fact that she was watching me that closely is creepy and made me uncomfortable! When I walked away, she continued to talk to another customer about the situation- super unprofessional. Other than that, the other sales people are helpful and kind.