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January 2024 by Maria O'Connor
I have had nothing but perfect service from the Las Cruces Firestone. Those guys are on point.
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January 2024 by Ralph Tellez
Wow my sister’s vehicle ran great and just needed an oil change and some basic work.Chris was super nice and even told my sister she had a good car. Then some other dude calls back later and came up with all these bogus problems.Her car is all jacked up now. The steering wheel is loose, The tires are bouncing around. The alignment is now totally off and just last week another mechanic shop said no alignment was needed. The vehicle ran great before they jacked it up today. They totally messed with her car. I was considering going there for my car but not now.
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January 2024 by Escuela Vieja Farms
Thanks for the service on my truck!
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January 2024 by bernae gomez
I always have the best service. It’s fast an always when I need it.
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January 2024 by JAVA V
Avoid this place, they lack the competence and hardware to service vehicles. Wasted my time going to this place just to be told they could not align my car due to the camera. Drove over to Martin tire and they did a great job.Also their customer service is very poor.
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January 2024 by Adrienne Arambula
It's rare that an auto care company is honest about the true condition of your car so they can make a profit. They showed me my brakes still had life on them and also went above and beyond and rotated my tires for free. I will only be using them in the future. Also, they are friendly and professional.
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December 2023 by jmv 15
Mechanic and manager were knowledgeable, professional and kind. I had hit debris on the highway and car was shuddering. They found the problem quickly, showed me everything. Gave me great advice and got me back on the road safely. Definitely recommend.
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October 2023 by Crystal Archuleta
If I could leave less than one I would. They try and upsell you and argue with you when you say no. They have appointments available online for times that they are not open. I booked an appointment for 5 and they moved it to 4 without calling to ask if that appointment was a good time. Very frustrating. Not to mention prices are high and not worth everything you have to put up with. So happy I found a different place.
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September 2023 by P H (Pattie)
Well, they seemed very thorough, although I can't say too upfront about charges and things. They prepared me for a new master cylinder, then said it didn't need it after they got some new detector, so I left feeling like things were fixed, but not sure if need to worry about anything. I didn't think to look at my receipt when I paid, but they should have gone over all the details and charges without me having to ask. When I looked at home, there were charges I would have questioned.
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September 2023 by Matthew Watford
I've used Firestone numerous times across the country and had a good experience. This location is absolute garbage. I had my truck towed there for a clutch master/slave cylinder issue and they lied to me about inspecting it and grossly inflated the issue. When I went to pick up my truck, it had never moved from the spot it was dropped. They never produced evidence of the "complete inspection" and no attempt at service recovery. Will never take my truck here again and have told everyone I know to avoid this location.
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September 2023 by Michael Ray
I was visiting my mom, who lives in Las Cruces, New Mexico, from my home in Austin, Texas.On the way from Austin to Las Cruces, the air conditioner in my midsize truck started working intermittently. It was over 105°, at this time, in southwestern Texas.My mom recommended the local (off of Lohman) Firestone repair shop.They were able to give me a Saturday afternoon appointment. And, mind you, this was on Labor Day weekend.They had my truck starting at 1:00 on Saturday, for about two and a half hours.When they called and said it was ready, I was overjoyed. When I went to pick it up, to my astonishment, they told me that they had tested the air conditioning, topped it off with coolant, sprayed something to lube the flaps in my ventilation system, and tightened a bolt on the compressor bracket.My total was $10.88 !!!This place was so competent, and so honest, that it almost made me want to move to Las Cruces, so that I could deal with them all of the time with all of my vehicles.(I own a pool construction company and have 7 vehicles).If y'all are lucky enough to live closer then me, then ya oughta go there!
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September 2023 by James Mangle
Helpful and Honest. I spoke with Richard to get a specific, specialty tire after getting a flat. He said he could get it in 2 days, but I had to continue my trip and was on a deadline. Rather than try to get me to wait around, he was good enough to find the tire for me at another Firestone/Bridgestone shop along my route. It says a lot that he was willing to help me stay moving, despite likely losing the sale.
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August 2023 by Angel G.
I have used this business twice and both times they were friendly, professional and completed the work in a timely manner
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July 2023 by Michelle Giron
Luv all the work crew they do a darn Gud job in finding the issue Gud At making a quick appointment to even just a payment they all have wonderful customer service attitude they r awesome my Mechanic Family
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July 2023 by Sherri Rhoten, CFPSW
Very busy, took over a week from diagnostic to repair. Warranty company had difficulties with them, but staff were very pleasant. Didn’t seem bothered by my repeated calls.
