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November 2022 by sarita martinez
I just got there best customer service from a Young gentleman named Chris. This young man greeted me, got me what I needed, offered me accessories and most importantly WALKED THE BAG AROUND THE COUNTER AND THANKED ME FOR MY BUSINESS.I will most definitely shop with him again. Give that guy a raise and have him teach the other employees how it should be done.
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August 2022 by Emily Shelton
Will not be giving Journeys my business ever again. Rude customer service, I was not given a reciept despite providing my email, and I was rudely brushed off. Thanks for the memories, Journeys.
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July 2022 by Laura Johnson
VERY BAD !!! coustomer service by this girl name AMBER sarcarstic and rude!! we walk away and spent my money somewhere else. wont beee coming back to this storeanymore
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April 2022 by Rosa Garcia
Went to Journeys yesterday, March 4, 2022, to return some shoes I bought online. A very unhappy lady Amber assisted me, she was very unpleasant and rude and she needs some training on customer service. I told her she was rude and as I was leaving she said, “have a nice day.” She did not mean it , it was just to be sarcastic. This is why people shop online because of terrible customer service. I will not return to this Journey’s. Thanks Amber.
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March 2022 by Laura Lara
VERY BAD !!! coustomer service by this girl name AMBER sarcarstic and rude!! we walk away and spent my money somewhere else. wont beee coming back to this storeanymore
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August 2019 by Im_Nacho_Mom
Wouldn't be my personal first choice for shopping for my kids shoes but the customer service by the gentleman who helped us find the right shoe size for 2 of my kids was spot on.
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May 2019 by Amanda Carrillo
We were helped by Ziggy (I think that’s his name) he was so nice and so helpful. Really made a great experience. I wanted to buy the shoes just because of how nice he was!
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January 2019 by Daryn Duran
I wish they'd have the same shoes in the stores as on the website
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July 2018 by Lauren T.
My son just bought some pumas...the people who work at this store and next door are incredible
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February 2018 by Eliza Ray
Last night, I went in to buy my first pair of Doc Marten's. I was incredibly impressed by the staff (I did not catch his name but my receipt says employee #537849) and the way they tried to up-sell me. It felt very organic, and in fact he pulled the only other boot in the store I was interested in. The other products (socks meant to help break them in better, water proof spray) made a lot of sense and I will be back to get the spray! All in all, very impressed by their professionalism and knowledge of the product. Thank you both so much!
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January 2018 by Peggie M.
We stopped here to buy a pair of shoes for my grandson. The young lady helping us was very polite. It took a few tries to get s shoe that fit as my grandson has wide feet. We were here early so there was not anyone else in the store. They had a nice selection of shoes.