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March 2024 by Jamie Whitley
A sale would never have happened. After 15 years together, I told my Lady " Let's put a rock on your finger". The closer we got to the shiny jewelry, we were ready to walk away immediately. Way too many choices of items I have no idea about and cannot even pretend to decide on. Then came Marco Gonzales. This smiling fellow approached us and began to calm our agitated escape. He engaged my nervous and shy Lady and asked all those questions necessary to narrow the search of what brought us to KAY. This approach instantly gave us comfort. I had to call it out. I said " I see what your doing! Your comforting us, educating us, and breaking down our needs. We have been looking everywhere for you!". To say Mr. Gonzales made us feel welcome and calm is an understatement . He has empathy for the massively intimidated. Breaking this down a touch further, Mr. Gonzales at the Mesilla Valley Mall in Las Cruces, New Mexico, treated us with respect and gave us confidence and knowledge of our purchase. Then, to me , what meant the most was closing. The ring must be sized. But, the earrings we could take. Marco placed the earrings in the box and did not close it. He was back and forth making sure all our needs were met. Then he walked to my Lady and presented the earrings in a manner that resembled royalty. The experience could not have been better. It is what prompted this letter.Thank you,Jamison Whitley
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March 2024 by Heidi DeWitt
I went to the mall to find a gift for my mom’s birthday. I stopped at Kay jewelers and was helped by Jelli, she was amazing with helping me find the perfect present. I highly recommend shopping there.
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February 2024 by Johnny Villegas
Thank you Manny for helping me out I appreciate it
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February 2024 by Destiny Villegas
she was so sweet and i loved my purchases thank you so much
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February 2024 by Arturo Herrera
Excellent service
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February 2024 by Horace Hicks
Excellent help from a lovely person.
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February 2024 by Robert Munoz
Great customer service! Very helpful!
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February 2024 by FlawlessCutts Jhawk
Terrible experience! Zales has the same rings up to 70% off. Worst way to start off the rest of my life with someone else. We had purchased two separate rings, exchanged it for another had to pay an additional $300 and then they sent the new ring off to resize and it came back the same size. The manager called me saying the ring was ready but to our surprise they say that the ring can’t be sized that small. The manager had no clue didn’t check the ring when it came back NOTHING. We were left in limbo and now don’t have a ring at all. These people just want to make a sale they aren’t going to check and see if things will work for you. Do not buy from here unless they have what you want in store and your size. Go to Zales! And their credit program here is garbage as well.
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February 2024 by Rita Brown
Sales Associate has been extremely helpful and very courteous! Thank you!!!
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February 2024 by Laura Crawford
Corina was very helpful and cleaned all my jewelry for me. It looks great.
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February 2024 by Cathy Jandt
I took in all my rings to have the prongs checked. He was very helpful and checked them all. Great customer service
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November 2023 by Mary Drake
All of the personnel at this location are extremely friendly, polite, and accommodating.
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October 2023 by David Gomez
Ursula was amazing! He’s Always very welcoming and supportive with lots of information on the product he his showing. I would definitely shop with him again. 10/10. Thank you.
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August 2023 by Seychelle Ibrahim
I had an amazing experience with Ursulo, who was patient and so knowledgable! He made the search for my dream ring so fun and low pressure!
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April 2023 by Ryan Ferrell
Amazing Experience!Corina was the best associate I could’ve asked for. Her knowledge and friendly personality made my shopping easy and fun. If I had a question, she had an answer! Constant communication throughout the entire process and made me feel confident the whole time. THANK YOU! I would recommend her to anyone.
