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September 2024 by Andres Munoz
I’m extremely frustrated! I’ve had this phone for just a week, and already I’m experiencing issues. The moment I drive a mile away, I’m completely without service. I’ve tried to resolve this issue six times, but it feels like I’m talking to a wall. No one seems to understand that there’s absolutely no service in Hatch, New Mexico. Worse still, there’s no indication of when this issue will be fixed. I’m left with no choice but to consider switching to another company for two lines. “appalling"
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September 2024 by Chopper 47a
Incredibly unprofessional customer service, outright rude, and the blatant scamming customers for pocket money is pitiful. Service was great weeks before hand and so were the “prices”. Present tense this place is a franchisee owned establishment and no longer an actual metropcs with capable, competent employees.
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May 2024 by M R
Perla was amazing she helped me beyond what she realize I appreciate the amazing service she deserves a bonus for her kindness and understand will make sure if I need any further actions on my account and or new phones I will see perla only
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January 2024 by Robin Day
Metro on Madrid is where I've done business for many many years. I've always had a great experience, the service was always over the top kind and helpful. Tonight that changed. I've taken my business elsewhere. The lights were on, the door was locked and a girl opened her car door to tell me she was on break. Customer service like that will lose customers until there's no business left. Nowhere did I see in the posted hours of operation the business would be closed for "break". Had I known, I wouldn't have waisted time going at "break" time. So grateful there's more than one Metro in Las Cruces to choose from.
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September 2023 by Yaneli Tarango
Rude and unprofessional lady working there.Went by to purchase a phone with a friend and the lady instead of greeting us stated “Next time you come into the store make sure you don’t bring people with you because you are grown and can purchase a phone yourself”. Who cares who I come with, I’m a paying customer. Maybe she was just mad because she was to busy outside the store socializing instead of working like she should.
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September 2023 by Norma G Alvarez
They gentlemen that helped was friendly and fast... open a new line.
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June 2023 by John Maese
Great service
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June 2023 by Paul “Skeebs” Skiba
Got the job done.
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June 2023 by Marco De La Cruz Moreno
I didn't like the attention they give there
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November 2022 by Lexi Padilla
This shop always takes forever to take care of one customer I always wait long periods of time and nobody ever answers the phones!
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November 2022 by Eric Soto
Kevin is the best! dude always helping me with my account. Go to him for a phone
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October 2022 by Angelique
Kevin was by far one of the best customer service reps. that has ever assisted me!
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August 2022 by The Network
Thanks and Muchas graciasNew upgraded phoneNew accessoriesHalf the price from the competition.I love my New NokiaMy son loves his i11
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June 2022 by Jose Gut
It’s so annoying that I’ve been trying to call the store for three days and no one answers! It’s like you all don’t want to work. Phones should be check if they are working and management should make sure they are answered. Anyone looking to get service from metro should know they have Terrible service in this area even though there coverage maps show they are well covered with 5g
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April 2022 by Mary Lou
Kevin is the best! Recommend doing business with him. Great kid.
