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February 2023 by Juan Sanchez
Terrible customer service ?
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November 2022 by Todd Ewoldt
Just returned some air filters that didn't work. Great customer service. Great customer service is not easy to find. Keep up the great work.
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October 2022 by sorrel hebert
Woke up this morning with a dead battery. Walked over to Napa to buy an electric battery charger, unfortunately none in stock. The Napa team was great. Drove to my house and jump started my truck within 5 min. Went back and they installed my new battery quickly. Had me on the road again in less then an hour. Much appreciate the awesome customer service they showed me. Definitely recommend the Napa Team…
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September 2022 by Denisse V.
If you are a woman, clueless like me, and don't know about warranties on car parts.... Tony is the guy to go to. Not only did he advise me on the right parts to my mustang's clutch but was patient enough to order that for me. Then again, when I faced a problem with this clutch he helped me save because I didn't know I could save by using my warranty and upgrading instead. Ladies?? He will be honest with you and he will also take the time to help you find the receipt in their system if you misplace it. Thank you NAPA and Tony for great business.
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June 2022 by Jordyn Osby
Alex was extremely helpful when I asked about what oil to use for my amazing 2012 Ford F-150. He really knows his stuff.
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April 2022 by Gary R.
Traveling across New Mexico in my motorhome I stopped at the Las Cruces Napa to buy some differential grease because a wheel seal was leaking. I was in a tight place after spending a day in Almagordo having the brake caliper replaced when they misdiagnosed the leak as brake fluid. The RV shop was booked for 2 weeks. Now it had been leaking who knows how much and I was worried about having it go dry and end up really stranded with burned up bearings and gears. I did not expect the Napa guy to be helpful but boy was he! He spend the better part of an hour on the phone calling one mechanic shop after another until eventually finding one who was willing to fit me in. And he never even tried to sell me gear oil, saying they would only drain it out anyways! I have shopped at other Napa stores and never found anyone like this guy. All they accepted was my thanks and only wanted a positive review.
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April 2022 by Bob Duffey
I can not thank NAPA on Valley enough for great help but to bring in the NAPA SPRINTCAR of Brad Sweet on the 29th of March 2022 !!!????The media needs a swift kick in the pants for not saying one damn thing about the WORLD OF OUTLAW SPRINT RACES ON the 29th at The Amazing VADO SPEEDWAY !!!!!A TUESDAY NIGHT RACE - COLDER THAT ALL GET OUT AND ALMOST PACKED CROWD !!THANKS ROYAL JONES !!
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January 2022 by Esteban Garcia
Tony and Alex are awesome! Helped with exactly what I was looking for. I always come here for parts first
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December 2021 by Joseph Florez
Went in there the other day looking for some parts for a Toyota pickup I’ve been working on. Tony at the front desk was VERY helpful and knew exactly how to get ahold of what I needed. Ill definitely be going back to finish off this project of mine.
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October 2021 by Jess Jess
Great customer service. I won't go anywhere else. Tony was great helped me locate a tough to find part for my husbands motor home. He went above and beyond to help me find exactly what I needed. If you need help finding something and don't want to be looked at like you don't know what your doing Tony is the one to see. He didn't give me a hard time just took his time to help me locate what I needed. Definitely not going anywhere else when it comes to any other auto parts I need. Thank you Nappa
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September 2021 by Jess Dunlap
Great customer service. I won't go anywhere else. Tony was great helped me locate a tough to find part for my husbands motor home. He went above and beyond to help me find exactly what I needed. If you need help finding something and don't want to be looked at like you don't know what your doing Tony is the one to see. He didn't give me a hard time just took his time to help me locate what I needed. Definitely not going anywhere else when it comes to any other auto parts I need. Thank you Nappa
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September 2021 by Adalyn Cercas
This store offers such kind workers! I needed help to service my vehicle and a gentleman named Marc seemed to be alone and busy but still helped me outside and oiled the belt in my car. Just want to say, this is the best customer service I have gotten in a part store! Thank you Marc!
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September 2021 by Edward Chavez
We visited this NAPA location in Las Cruces and because of the outstanding service felt it was important to commend the wonderful service from Mark. He was extremely courteous and professional. In addition, the store is kept very neat and orderly.
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August 2021 by Laura Quick
We were traveling in our RV and left our gas cap at the last fill up. They did not have any on the floor that would work or even come close. Marc was absolutely wonderful, he went into the back stock and searched around and found us one that would work! The customer service is excellent Marc was very friendly and helpful. He truly went out of his way to try to help us.I highly recommend this Napa auto parts! Thank you Marc for all your help! God Bless you!
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August 2021 by Bryan Q.
We accidentally left our gas cap to our RV at the last gas location. Marc was so helpful, there were no caps that would fit in the store. He went back and dug in his stock room until he found one that would work for us!! Excellent customer service, he went out of his way to help us! I highly recommend this NAPA store!! Thank you Marc, your the best!
