-
September 2023 by Jerra Lilley
Been banking there for years. Pioneer is the friendliest bank with amazing staff. Always anxious to help.
-
May 2023 by chance black
Clearly says lobby is open on Saturday until 12:30pm. 12:10 pm and they are closed.
-
December 2022 by Marcus Drustanus
I have an account at a different bank. I made a withdrawal from my Pioneer account at the Lohman (I usually go to the university location and have had much better experiences there) and then went to White Sands to make some deposits. Well, I got a call from WS and they said that there was a counterfeit bill in my deposit. I went to pick up the bill to bring back to Pioneer and it was movie prop money. Once I got to the Lohman location, the branch manager ran the bill and told me it was identified as counterfeit and that they had surveillance footage confirming that they didnt give me the bill. Now, I am a bit frustrated but the branch manager was incredibly hostile, defensive, and very unhelpful and now I am out $100. Needless to say, I am staying away from that branch, even if they really didn't give me the movie prop money simply because they were so dismissive and unhelpful.Update: the manager called and offered to exchange the bill. Sadly, after I left to try and get things sorted at the other bank, I ended up leaving it there for them to dispose of. However, the professional response and willing to work with me was immensely appreciated. Amended rating to 5 stars.
-
November 2022 by joi hardin
When will this bank get rid of the overdraft fees? You guys are still the veey few banks that's doing them. Why are you still doing overdraft fees? Please stop.
-
November 2022 by Martha Yturralde Gilson
Melody Parra means excellent customer service! David and I appreciate your years of service to us and the community.
-
November 2022 by Martha Yturralde
Melody Parra means excellent customer service! David and I appreciate your years of service to us and the community.
-
October 2022 by Ray Houston
The best of the 3 locations is at 2900 N. Roadrunner Pkwy. The staff is friendly and very helpful. Forget the Lohman location if you want good service unless you like bad service.
-
August 2022 by Joe F.
Went to cash a check from one of their members, and I was charged five dollars since I am not a member. In reality making money from both their members and from people that are not members. This practice ascertains that I will never be a member of this bank or any other bank that takes every opportunity to gouge money from customers. Please do not patronize this bank, and forward this experience to as many people as possible. By doing this, maybe these financial institutions will learn that we are people trying to make a living, and not just giant wallets.
-
July 2022 by J G
Took over 10 min for a simple small cash deposit. I was the only one there at the drive thru.. Front parking lot was empty
-
August 2021 by Beast Little
Poorest bank ever lol. Atm never works, branches never work lol. Waste of time .
-
May 2021 by Aaron Casillas
You always hear stories about how in the old days banks really cared about their customers. I've never experienced that until my wife and I opened an account at Pioneer. Darlene was very patient and helped us set up our online banking account before we left the building. To my surprise she called the next day just to check on us and make sure we were having a great experience. Thank you Darlene and Pioneer!
-
April 2021 by Leticia Gomez
Ive moved all my accounts to pioneer bank. Darlene at the main branch on Lohman is amazing. I Always go with her to open my accounts. She is always available for questions or just helping with anything needed. She's always smiling and the tellers are quick and friendly..been here 6yrs and not ever leaving..
-
January 2021 by Rosario Rigsby
Too many issues, and not having 24/7 help to clear them up is a hassle. Sometimes you just need to make a transfer or withdrawal really late or very early. I need a bank that is none than 9 to 5.
-
December 2020 by kmomma24
Don’t know if it’s my luck but I can never get stuff done with this bank. ATM are never working, I go in on one of my lunch breaks just to get yelled at that they are closed and to use the drive through. I drive around the building to see long lines. This has been going on before covid hit. I have nothing but problems with this bank. I will be closing my account. Not worth the hassle.
-
November 2020 by Kiel Hoffman
Great people! Great products! Great attitude!