-
February 2025 by Frank Mittel
I called the Las Cruces Staples location this morning around 1150. I asked the person who answered the phone about getting a rubber stamps made. He was flippant in his responses and ended by telling me it's not his department. I then inquired if that location had a custom rubber stamp department. He responded, yes. I then requested that he transfer me to that department. He reponded, yes. After I was transferred to 'that' department i was on hold for over 30 minutes before I hung up. Total time on the phone was 40 minutes to find out nothing.
It would gone somewhat smother if the person who originally answered the the phone said in response to my question, 'yes, I understand what you are wanting, I'll transfer your call to the right department. Instead the guy had to act like I was imposing on his tume and play 25 freaking questions. It sucks we only have one store like Staples in Las Cruces.
-
January 2025 by Mary Smith
I used to enjoy Staples. They were fair and carry an adequate selection of office supplies. The rewards program and all the affiliated b.s. to save $ annoys me to no end.
-
December 2024 by Juanita Rojas
Associates were rude and not informative.
-
December 2024 by Jamie Bunting
Staff are not trained or educated on products.
-
October 2024 by Glenn Hooks
Uuugh bad management. Shows in the store
-
October 2024 by Spiritae love2
The Ipostal1 mail services/mailboxes at this Staples have been difficult to appreciate and would not be recommended to beginning business owners.
It's Thu Sept 19th, 2024 2:30AM, waiting on the side of a Country Rd for my UPS package to be displayed in my mailbox so that I can request a paid shipping order/and pay fee to get my cell phone that was delivered on Mon Sept 16 at 12:30pm. It's a cricket cell phone that may have reception at the office grid location I am allowed to perform inspections and tests prior or while purchasing that parcel. The current overpaid MetroPCS cell isn't working there and will be gone soon. It takes miles, flat tires, tampered oil plugs and other constant harassment to make calls or to even check my digital ipostal1 mailbox.
I know that it will take more days to even mail the package to me and that my current phones will be deactivated soon.
My call to Staples to pls request to add the delivered UPS package to my inbox/mailbox asap, was useless.
My entire business is going to hell over this Staples. 3 wks ago, I drove 500+ miles after they had confirmed that they indeed had the mail in my mailbox ready for pickup. Not only was I accosted at the parking lot by some strange lady whom wouldn't stop bothering me at my car. That we've just been kept stranded in for over 4months, so all the efforts to make it to this Staples to pick up a few things that can make this situation less horrid was really important.
Then the staples at the shipping desk suddenly made up that my packages were with the "USPS post master's, not in my mailbox at Staples.
Which turned out they were in the mailbox at Staples anyways and it cost me another 80 to get it delivered.
The next package with my meds are mia, they won't assist in getting it returned from or with UPS, a free included service that I paid the 20$ shipping cost for.
It keeps on going, and they said they were too busy to put my UPS package with the cell phone in my mailbox. I bet it's says Cricket Wireless and that there is no coincidence that they're not putting it in my mailbox so I am in time active the cell phone and more crap and expenses continue to accumulate, preventable.
It's been one traumatic experience and long times on the phone to try to get them to help.
It's paid per mail or package, and not worth losing my entire business over to a Staples whom goes BK and forth that they don't manage/handle Ipostal1 mail at their shipping or mail desk.
If someone can help me resolve this, bc things are just continuing to get worse due to these companies, they really stopped caring . And I really appreciate their assistance so much, it's too bad. I understand they're very busy and hard working. Is it necessary to have me drive miles each time to hope this time, this week they'll allow me to get my packages?? #disrespectful #badforbusiness
-
August 2024 by David
Very good experience once able to enter store. Excellent customer service. Store needs to update hours on both on the auto message we customers get when we call and their google listing - Saturday hours are wrong. This led to me and a few other customers waiting outside for opening that didn't happen. I did try to suggest an update to Google with photos indicating correct hours for this location, but no changes were made.
-
August 2024 by Emme Kitty
It is a shame that EVERYWHERE on the internet states you open at 9 a.m. Your annoying automatic message when I called the store states, "...we open at 9 a.m." The printed sign taped to the window (in not large enough print to be read from a vehicle) states you open at 10 a.m. Which is it?
-
August 2024 by William Danielson
I submitted a review at google To call out Staples about Staples Daniel N. The Manager who does want me to know his name are scammers and crooks. They bait and switched me like this, They offered Affirm credit card for 1200 of goods. The offer was 4 equal payments zero interest. I have a credit score of 743 so I assumed the offer was good. Later on Sunday I received an email that I didn't qualify so the rate of interest was28%. I took cash to Staples to buy it outright and cancel the affirm card that has screwed many people. I tried to pay Tuesday. This Affirm credit card offers loan between 0 and 36% Its a rip off card. Daniel told me the Message from Affirm was probably a scam email. He was lying threw his teeth. The Manager final let me buy the stuff Wednesday He presented me the final for the Computer and my printer with a charge for $132 interest 4 days at the interest rate of 28%. My first review was long with more detail. This Sack of a Manager called me a lair and confused in his reply to my complaint. I have called in an official complaint to the Staples office of President. Whatever that means. They will call me Monday. I want the Manager and Daniel N Fired! I can't wait to see Smiling Jack the rip off artists second attempt to discredit my very serious complaint. It will just be another nail in his coffin.
-
August 2024 by Bdub W
Don't know who I worked with in store, but they were awesome.
Online however was a joke. Order ended up being wrong. Tried to cancel online - nope. Tried calling in to cancel - nope. Finally had to return in store and the system only gave me a partial refund so had to call in. Thought I was finally done with this purchase but nope, got all but $.80 refunded - I only got tax refunded on the part that was refunded. When I let them know, I was told I would need to talk to their tax department, so I was transferred. After many rings, the line hung up. HORRIBLE experience with this transaction. Have only made a few with Staples and this one will probably be my last.
-
June 2024 by Mark Weems
Services was quick, competent, and friendly
-
June 2024 by Mia is mine
I’ve shopped here since they opened and every experience has been positive.
Today, late morning, I went to the copy center to enlarge a sewing pattern. The young man who assisted me listened carefully to what I needed, worked patiently and diligently towards success and was professional, kind and polite.
Definitely a five star employee in a five star store.
-
June 2024 by Richard Rakoff
Excellent source for office supplies. Good selection of products and reasonable prices.
-
June 2024 by Adonijah Greer
There hours are not up to date on Google but they have them posted on their door.
-
June 2024 by Paula Rogers
I lover to order online and receive the products usually the next day. Love the rewards program.
