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February 2024 by Marci Leatherboots1
Went there tonight, there were at least three people working, all three of them saw me and not a single one offered to help. It's a shame I can't guve this place a negative star review.
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February 2024 by Brianna Carreon
I placed an online order and I’ve been dealing with them for 2+ months I didn’t receive my package and they keep saying they can’t help me get my money back or the stuff I ordered . Over $300+ dlls worth . Horrible company
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February 2024 by Josiah Belmontes
Best customer service and care ♥️
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December 2023 by lynette Philpot
Angel gave me a great haircut and was a very pleasant, experienced stylist. Reasonable prices, nice salon...then you can shop a little afterwards ?♥️?
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December 2023 by Sarah Lopez
The staff is always extremely helpful and I enjoy going there. Unfortunately they always seem to be out of what I want and I rely on the app.
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November 2023 by Mj Willhoite
Very nice
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November 2023 by Donna Straley
I’ve been a customer of Ulta since 2004 & never had a problem until last week. I ordered a NARS tinted moisturizer because the Las Cruces store didn’t have the shade I wanted. I used my bank card to pay for it. That charge went on my bank acct like normal, &, then, 2 days later, a duplicate charge for the same amount was charged to my bank card, apparently, @ Ulta’s corporate HQ in Illinois. I called Ulta customer sx & had the worst experience I’ve ever had with customer sx which is saying something. It was obviously a call center in another country, & the guy I spoke to was extremely rude & told me I wouldn’t get my money refunded unless I sent in a complete copy of my bank statement including all my personal financial information. There was no way I was going to do that, so I called the Las Cruces store, & a sweet young woman named Jennifer told me to come in, & she would try to reverse the fraudulent charge. I went in this last Tuesday & showed her the duplicate charge on my bank statement, & within about 20 minutes Jennifer had refunded my money & straightened everything out. I was never going to shop @ Ulta again, but Jennifer was so nice & helpful I changed my mind.
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September 2023 by Josh M
Great selection of men and woman fragrances. The staff is always willing to help.
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September 2023 by J
Great selection of men and woman fragrances. The staff is always willing to help.
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September 2023 by Lorraine “BabyLove Burquena” Jimenez
Love there hair products
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August 2023 by Ashley Mora
Me and my friends after school went to ulta testing makeup products to see if we liked them later to get kicked out by security. We asked them why we were getting kicked out and all security could say was that the manager just wanted us to leave. Later i told my mom and she called and they said we were stealing but throughout the whole store we had 5 workers following us around asking every few minutes if we needed something we were being respectful. They were acting like if we were going to steal things. There was other people in the store but these employees were just following us everywhere we went it made us very uncomfortable. We never stole anything we have our own money to spend and they let us go. If we were stealing something they would’ve made us pay it taken us to the security office and called our parents since we are minors. Also on the call my mom had with the mesilla valley office they said that we weren’t stealing but that it was because we were minors. We’re all 16 and most of their customers are teens.
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August 2023 by Elizabeth Hagert
Great experience!I went in to get a color match (moved here recently and became way more tan than expected!)Matched beautifully, in the brand I like. Thank you!
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July 2023 by Lorena Carmona
Some sale associates suggest to order online before checking for items requests. For example if asked for a product they answer I am not sure but you can order online if you see it on our website.
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July 2023 by Rhiana De La O
Love it and everything It! Only thing that kinda bothers me, no not kinda, DOES bother me is on days I go visit Ulta that I'm not so glammed up, I or we (daughter in-law or mother) get stalked/harassed by the glam squad at Ulta! It's like um hello we just dumped our last check totally in here and continue to dump money, plz don't make us feel like we need to be watched or baby sitted or need help for every little thing that we go see in the store!! It's embarrassing, get to know us customer's (do ur homework) it shouldn't be very hard especially with us regulars who spent a lot of time and money in your store!! Thank u
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July 2023 by Melissa Miller
Always love going to Ulta! Great selection, service and prices!