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August 2025 by Layton T. “Lee” Webb
Excellent and timely Service
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July 2025 by Jackie Lamb
Terrible experience, rude worker would stay away from his place
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July 2025 by Sandy Luna
Ozzie the manager and Alan are very friendly and welcoming. I first met Ozzie when I first came to this UPS store about two yrs. ago to get some legal packets made for a squatters case I was filing. Ozzie was very efficient and helpful and made my packets one by one so they came out in the order I had organized the pages. I was impressed with her dedication to making my 3 packet correctly and well organized. She knows her stuff. And has good work ethics too. Ozzie, also helped me mail some boxes back home when I was finally going back home to CA and couldn't take the boxes on the plane w/o paying an arm and a leg. I checked both usps and UPS and FedEx. UPS had the better rate. Needless to say, of course, I went with UPS. Hence two years later, Ozzie now a well deserving manager, I'm having to go through eviction of people I rented to and have breached the contract. I'm from CA and this is the only UPS store I will come to now when I'm in Las Cruces. This UPS store has good friendly, welcoming and efficient people. They provide excellent customer service. Derrick, the new guy is very nice, friendly and efficient too. This UPS store has a Wonderful Staff all the way around. Thank you.
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July 2025 by Siggy Jumper
I was in a rush, heading to the airport, when I stopped at the store to deliver a package that was fully wrapped not only in a box, but in bubble wrap with extra cardboard and wrapping paper, labeled fragile. The attendant at the store probably sensed our rush and took advantage, forcing us to buy their box. Our choice was clear except the terms or miss our flight. The package was 18 x 20 and weigh 3 pounds. They charged us us $100 to deliver it to Florida on the slowest method possible. I called the next day and spoke to the manager Ozzy who backed up the employee by saying he had worked there for five Years. The fact that he’s been there for five years and did this to us tells me that this is the motto of that office. “Take advantage of the customer anytime you can, and charge him as much as possible”. I later learned that this package would have cost me less than $10 to have shipped USPS. let this Be a lesson to those that are traveling through Las Cruces, not to use the UPS store at Paseo Road.
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July 2025 by Welch Susan
The Employee doesn't an exceptional job of taking in packages, paying for postal boxes. They help with coping problems. They know You as a customer and always smiling 😁 and welcoming. Saying Welcome as you come in. Always great to hear 😊. They all are doing such a great job. And the lobby always smells so good 😊. Great job 👍
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June 2025 by Naitausha Acosta
Associate was kind and had a smile on his face. Makes a great difference. Keep smiling makes the process better.
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May 2025 by Ann Blythe
I find the employees to be so cheerful and welcoming every single time I go into do business.
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August 2024 by Nikki MacDonald
Always fast and efficient.
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July 2024 by Shalini Rawat
The employees are always very helpful. I love how they treat their customers
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July 2024 by Mohamed Elshamy
This is the worst service in the USA
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June 2024 by Susan Enger
Izzy (Azalea) was knowledgeable, professional, and courteous! The Las Cruces UPS Store #1230 is superior.
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June 2024 by Oscar Zurita
The girl that helped me was very professional and she went beyond her duty.
Shame on me I do not recall her name ( she was the youngest in the store)
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May 2024 by Dezeray Montes
The customer service was wonderful! Thank u Tamantha for all your help!
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May 2024 by Frank James
These young ladies are exceptionally professional, kind and above and beyond with customer service. It’s very refreshing to receive such extraordinary service in a world that has waxed so cold.
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May 2024 by Barbara Neal
Great service and wide range of services offered. My interactions with the staff have always been friendly and professional and they creatively handled any problems i was having with returns.
