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June 2025 by Jesse Sanchez
Worst customer service, don’t seem they want to work or help
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January 2024 by Sheila H.
just wanted to thank the representative at the Verizon store on Lohman in Las Cruces, NM for helping me and my Dad figure out the best way to get his damaged phone replaced. I'm in PA and the rep called me and we chatted through options. he was super helpful, not pushy, and I really appreciated all his help!
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October 2023 by Julian T.
Refused service 35 minutes before closing. Barely got into town and needed a new phone. Don't recommend this Verizon location.
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July 2023 by O R.
Verizon keeps throttling my service, keeps cutting off my use of the Hotspot feature and keeps lying to me about what is going on. They obviously don't mind wasting my time. They said that they put an investigator on my case to have me believe that they are actually doing something to "fix" the issue. If Verizon doesn't want my business then just say so.
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May 2023 by Louisa P.
My husband's phone suddenly completely died. Walked in and the guy signed us in. We were 3rd in-line but when we told him the problem, he plugged it in, reset and we were on our way in less than 2 minutes!!! And he showed him how to reset it! Crisis avoided.
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June 2022 by Adam B.
My son lost his phone. I called Verizon to get his line transferred to another phone. They said he would need to go into the store to pick up a SIM card and they would put his name in the notes authorizing him to pick it up. When he went in the store the woman he spoke to said she couldn't help me because he wasn't authorized and when she asked her to call me she stated that "they don't do that" so my son had to go back home to call me. Unbelievable! I called the 1800 number to try and speak to the store and was on the phone for 47 minutes only to find out that they don't have a number. So you can't call the store and they won't call you! Awful!
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February 2021 by Jess S.
I went to Verizon to start service with them. After a credit check, I was told I needed to provide my social security card to verify it was me and it could take a day or more to start service. I popped into T-mobile and I Got two phones for the price of one. I also got 3 phone lines for less than Verizon wanted to charge me for one phone line. I'm so glad the credit verification didn't work out. I'm really loving T-mobile.
