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October 2022 by Jamie B.
I had a terrible experience at this Bank. First I waited in the Drive-Thru line because I got a message on my phone that I couldn't deposit a Canadian check using mobile deposit. The teller in the Drive-Thru Lane told me I needed to come inside. Then I had to wait a good 20 minutes because they only had one teller working. Right before it was my turn a second teller started working, but when it was my turn only the second teller who was already helping somebody understood what needed to be done with the foreign check. I was told that in order to deposit the check they needed to send it to collections wherever that is and charge me $75 for the pleasure of depositing this check drawn on a major Canadian Bank into a business checking account. I will never ever set foot into this Branch again. While I was there they were giving some old man a hard time for not having a valid driver's license to deposit a check even though the guy looked like he was 100 years old.
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February 2022 by M J.
WF Bank is probably one of the worse banks in las cruces. Requiring a id to do a deposit is the stupidest thing ever. My mom is handicapped and i stick her drivers lic in the deposit and they will not take it, their reasoning is they want the person depositing, to catch money launderers...you f****** serious? a 50 dollar check deposited...and its a red flag for money laundering. After fighting with a teller at this location who basically laughed as i left, would not do a cash deposit of which i was on the account with my parents. she wanted MY id..not my moms. So stupid. WHen i called corporate they told me its from people stealing money, and trying to catch money laundering.. "really" yea my parents who are on social security are stealing and laundering money. Im currently talking them into moving banks where internal politics doesnt rule an iron fist for its customers. One time to do a deposit i had to pull up to the farthest drive up slot..hide behind the canister drop..and pretend to be my dad lol...just to do a simple deposit, with my moms ID of course....i recorded it and might post it on youtube...audio only..but the lengths you have to go thru to help the elderly who cant leave the house...and run thier errands..to get laughed at by a teller because i HAD to give her MY ID in protest to get the deposit done. she knew i lost...and laughed at me...but hey u know what...I called corporate so did my mom, whether it got resolved who knows but that just added to fuel my mom to switch to a better bank not owned corporately by a what is refereed to in the creature of jekyll island about banking, as Money cartel. You cant fight a cartel alone. Maybe more people who read this and pull their accounts. Thats the only way a cartel will hurt...if they loose money. I got them to do the deposit with my moms id, not mine...in her account..with a check written to her..with her name on it....so i win...eat it Wells fargo.
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October 2020 by Gabriel V.
This bank has the worst wait time ever! You need at least 45mins to and hour in the drive thur. Every time nothing changes. I would not look here to open a new account. You will have to be dealing with this Non-send every time you go to the bank
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November 2018 by armando silva
People are great there vey helpful😎
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November 2018 by david avalos
#1 branch
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September 2018 by Desiree Castillo
I work here
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June 2018 by Sara g
Worst customer service ever. Couldn't get help online, over the phone, or at a branch. Will be closing my account.
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May 2017 by Leah W.
Don't go to this location!!!!! I just moved here with my husband and we decided to open an account with WF since we have Chase and the closest one is 85 miles from our house, and in another state. We were also selling a car yesterday. They denied us an account because we didn't have our social security cards with us. We each had a drivers license, military id's, credit cards, bank statements...we go down to the 500 north Main Street location and they took care of us right away. I was even already in their system because I used to bank with WF. Sucks for that location because they just lost out on a deposit worth a lot of cash yesterday and we will never ever go there again. Stray away from this location. The 500 north Main Street location is just a few miles down the road and much worth the drive.
