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February 2024 by Jovanna Astorga
Took my ring in on January the 23rd due to my ring splitting in half on the bottom . Got a price of 378$ because of some type of gold plated they had to add to put it back together . Got a call from a lady saying my total would be 110$ and wanted to confirm to send it out to go ahead and fix it . I figured the price had went down due to them not adding to much gold to the ring or whatever to fix it so I didn’t mention the 378$ I was told because she wasn’t specific when she called me because if she was as specific as she was today when she mentioned 478$ without tax , not even tax included yet then I would’ve had that amount to get my ring back . Then on top of that I had to call due to me wondering when it was gonna be ready , it had been ready no email no call I had received so when I called I was still told I was looking at 110 without tax like she told me on the first call then surprise 478$ in person so it was a misunderstanding and mess up on her side . She was being cool to see the information without my receipt my id worked so with tax I pay 528$ with tax but because of the argument she was honest about her mistake stating the 110 and said she can deduct it but because I went all the way back home just to bring her the receipt she didn’t even deduct the price like she said she would and kept denying she had told me over the phone she told me 478$ so I ended up paying 528$. So much for helping and owning to your mistake and kept interrupting. Will not be going with her anymore !
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February 2024 by Brandi Perrigo
I was so happy that the manager found my wedding set and my account and updated everything. Zales has such great discounts that I love your clearance jewelry and bought your stunning Ursula Disney ring!
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December 2023 by Marcia Nation
The manager helped me. He was wonderful. I would certainly shop there again after years of staying away from Kay’s.
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October 2023 by luis duarte
As I walked into the store I was immediately greeted and welcomed by a gentleman named Uriel. I was looking for a birthday gift for my mom and was indecisive in what to get her. Uriel with his experience was able to show me quite a few options that made me choose the right selection. Uriel exceeded expectations and I was able to get out of the store in a matter of minutes. If you’re looking for a nice gift and have very limited time and want fast and excellent service, I highly recommend Uriel from Zales. Will definitely be going back!!!
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October 2023 by William Allen
I believe the lady who helped me was named Perla. She was real responsive to all of my needs and questions and even helped me understand the cuts of certain rings because I had know clue what I was doing and helped me narrow two diamonds I will be choosing for my girlfriend! Perla was amazing I feel much better about my decision with her guidance
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October 2023 by joanne pizarro
My kids went in to get a gift and the girl named Perla that helped them was awesome and super friendly with them. Very friendly and professional and went out of her way to help them find the perfect gift at a good a price. If you go into zales ask fo her and she'll help you find the person gift. I'll be going back soon.
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October 2023 by Adors Cardon
Love shopping at zales in cruces. If you ever need jewelry I definitely recommend Perla M to help you out, She’s been helping me for years, and is always so sweet and kind every time I visit! Over all great customer service :), probably the best sales person there!
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October 2023 by Tamali PAPI
Went in to look for a gift for my sister and had one of the employees (kids name was Kevin) super nice, extremely helpful and showed me a lot of good pieces. Definitely will consider coming back this coming holiday.
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September 2023 by Adriana Gomez
Loved the wonderful customer service. The person I worked with was great (forgot his name, sorry!) But he really made us feel comfortable and let us take our time in order to browse around and pick the perfect piece. He was warm and welcoming! We did not feel pressured; like it can feel at other places. Thank you so much for making it an awesome experience! We will definitely be back!
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September 2023 by Nancy Martinez
Thank you to Mariana I was able to find the perfect baby bracelets for my son! she did such an amazing job informing me about all the different choices and I feel confident she helped me make the right decision!
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August 2023 by Erik Avila
I Had an excellent experience yesterday when I stopped by. Kevin did everything in his hands to make sure I found exactly what I was looking for and was very helpful.
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August 2023 by Andy Bujanda
Excellent store and outstanding customer service. The store manager Uriel Ronquillo’s etiquette and product knowledge was marvelous. Very cordial, attentive, and helpful when it came to showing my wife and I around the store to help us find what we were looking for. Extremely happy with our purchase and will likely purchase ALL of our jewelry needs from this store. Zales needs more people like him!
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August 2023 by Shanna Merrick
I took in my wedding ring in to get repaired. Kevin saved the day! Great customer service and I really appreciate your help! Highly recommend giving him a visit!
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July 2023 by Mirna Aguirre
I went in looking for a necklace I just loved that I saw online. Unfortunately it was not available in store and a very kind and friendly young lady, Andrea, helped me place the order. Andrea was very patient and helpful! Will definitely visit this location again!
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June 2023 by Karina Trevino
Great place! Uriel was very patient and had great recommendations when helping me select my wedding ring band.