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January 2024 by Marissa M.
Been banking with Zia for 5 years they're very helpful and easy to work with. The mobile app is also great.
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December 2023 by A
Terrible service. Have been a member for 7 years and after this most recent experience I am closing my account and going anywhere else. Not a member oriented credit union, service is non existent. Seems like a bother if you need to speak to someone. Overall worst financial institution I’ve ever encountered.
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May 2022 by Jacki Archuleta
I always seem to have a problem with the branch in Los Alamos, New Mexico. Employees are usually really unprofessional. I usually try to avoid going to the branch in Los Alamos, unless I really have to and each time I have has been a bad experience for myself. I gave a 3 star because the Española branch has always been a great experience for me. Los Alamos can do a little better on customer service in my opinion. I understand we are tough times right now & no one wants to work but that’s not an excuse to treat customers poorly. Hopefully the customer service will improve in Los Alamos!.
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February 2022 by Alec Harrison-Little
Zia Credit Union has been the worst banking experience we have ever had. We have constant issues with this bank. Several months ago, my card was declined because they were having issues with their network. There were no public announcements about this or apologies. I had to physically go into the branch to find out what the issue was. Most recently, my boyfriend’s personal account was compromised. The baking representative said she would cancel his card and order him a new one. Almost a month later and still no card, so he calls them. They say that they will order him a new card since they didn’t order one for him when they said they would. It turns out that now, they canceled his card for our joint account instead of ordering a new card for his personal account, so now he is unable to access money in either account and is stuck using his credit card. These are only two examples of issues we’ve had in the past four years we’ve been members. Not being able to access money is the last straw for us.
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November 2020 by Joe Dee Hoisington
I have been with Zia since I moved here in the eighties. I have had nothing but wonderful experiences with staff and their products. I can't seeing being with anyone else.Thanks,Dee
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November 2020 by Irene Martinez
Good Morining,I have tried twice to stop the mailing of my bank statements and to get them online please help
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November 2020 by Jean Gindreau
I opened a checking and savings account with ZCU because of their interest rates 1.5% for checking and 3% for savings. My last statement shows that they have cut these rates by 50%. Besides this, they are a fine credit union.
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November 2020 by Sherry Lopez
Always friendly service! Best credit union ever!
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November 2020 by Crystal Gonzales
Zia CU has always been wonderful. Myself and many members of my family have accounts with Zia and they have always been very helpful and prompt in assisting us. I have banked with DNCU, BofA, and Wells Fargo and in my opinion Zia has been the best and that is why we have maintained a banking relationship with them and cut ties with all the others.
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November 2020 by Gerald Roybal
One of the best decisions of the Board Of Directors is hiring Dwayne Herrera as CEO. He is very qualified and brings a wealth of experience to Zia CU.
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November 2020 by Manuel Franco
Terrible customer service. Call ZIA and it is impossible to talk to a human, only automated responses.
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May 2020 by Miquela Sanchez
ZIA Credit Union remains community-driven towards its clientele during the COVID-19 b offering assistance in loans, school tuition assistance, credit card, personal, car and auto loans, and also mortgage services. i LOVE the customer service I receive from tellers, the Loan Department, Insurance offers (auto and life), and telephone and automated services on-line. I feel safer knowing I have options to get my banking done. Great Job ZIA Credit Union employees.
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March 2020 by James Guerrero
We are members of Zia. We have been for quite some time. Even though, we no longer live in New Mexico we can count on them. I would really like to thank Terry Lovato for helping my daughter along with her first new car purchase. Thank you for your patience. We will always recommend Zia and will continue to use them for all our financial needs. She loves her 2020 Civic Sport.
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November 2019 by Valerie F Martinez
It’s a small local credit union that offers a personal and friendly touch. Has all the products and services offered by other CU’s including Mortgage and Construction Loans!! The difference is the great service and experience. Everyone knows your name and greets you when you walk in
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July 2019 by cooper clifton
Worst banking experience I've had. Nearly an entire day spent, accounts opened and then boom. Last conversation ended with no one at the bank knowing what was going on. Ya, cancel everything please. Understandable why only one of the reviews with high marks offers commentary and the 1 star marks have truthful accounts from actual customer experiences. Highly recommend steering far from this place as possible.
