AutoZone in Los Lunas provides automotive parts and offers loaner tools for those in a pinch. Experiences at this location are mixed. Some customers report very professional and courteous service, with employees going above and beyond to help. They appreciate the willingness to answer questions and look for solutions. However, other visits involve bad support and the worst customer service. Some employees are described as rude and avoid helping customers, preferring to talk amongst themselves. There are reports of parts listed in stock online not being available for pickup. Some staff are noted as being in need of more training, which can lead to frustrating back-and-forth exchanges. While some visits are fine, the quality of support appears inconsistent.
I am handicapped the manager came out gave me the diagnosis and went in and purchased what I needed and brought it out to me I think that's pretty amazing customer service
April 2026
Two of the best employees I've ever dealt with in any of the other auto parts stores in New Mexico work here. Phil and Jennifer are the best.
April 2026
Love the experience the employees give everytime im here, been going here for years
