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December 2023 by Spartan
Subject: Disappointment with Loan Application ProcessDear Sandia Laboratory Federal Credit Union,I trust this message finds you well. I am writing to express my disappointment regarding the recent loan application I submitted for a newer/used vehicle. As a loyal customer who has consistently maintained timely payments on my existing car loan with your institution since 2021, I was surprised to learn that I did not qualify for financing.While I understand that credit plays a significant role in the approval process, the communication I received left much to be desired. After completing the application, I was informed that a decision could not be made, and I should expect further contact. Given that this occurred on a Sunday, I anticipated a delay until the next business day.However, to my dismay, I received an email on Monday stating that I did not qualify, with a mention of a forthcoming letter. I find it disheartening that, as an established customer, there was no proactive effort to reach out via phone or text to discuss alternative options. The reliance solely on an email for such a significant decision is not reflective of the level of service I expected.I am genuinely disappointed in this experience and, as a result, I cannot recommend Sandia Federal Credit Union for financial services. Once my current loan is paid off, I am inclined to explore other financial institutions, even if it means accepting a higher interest rate.I hope that future interactions with your institution will be more transparent and considerate of long-standing customers.Sincerely,Unfortunate Current Customer.
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April 2023 by Shannon M
Find any other establishment.
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February 2022 by Jordan Hendren
Such a great bank/credit union. Have a auto loan and personal loan and approval was so quick and easy. Saw another negative response review talking about the difficulty paying an auto loan, I find paying my auto loan simple. I have a older bank account with direct deposit so I pull out money and deposit (to avoid the electronic transfer fees from my other bank) into my Sandia Labs account and easily pay/transfer my payment each month. Will continue to go to so Sandia Labs for any future needs, loans or home/auto loans.
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January 2022 by Melissa Julian
All I am going to say is I'm glad they are just my checking account. Any thing past that, no thanks.
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May 2021 by Octoberbrandi Mua
Hardest bank to go through with car loan. Payment options are not easy. You can’t just call or they charge $10 dollars. You can’t just pay online or they force automatic transfers. Where is the simple pay car loan now option? Not having a great experience.
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February 2021 by Esmeralda Siemkes
Great people who listen make banking easy.
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April 2020 by John Fredericks
Best banking, both online and in person. They actually know how to do customer service and take pride in being kind to people.
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August 2019 by Basilio Bencomo
The ladies were very nice and knowledgable and welcoming. Great coffee and donuts. No base boards
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January 2019 by Shannon Martinez
Always nice and helpful.
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November 2018 by Adam Madrid
Very rude.
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August 2018 by Daddy O
Credit Union that cares for its customers. Better than other Banking options and these people will help actually help you. Other Banks take advantage of their customers. This bank is here to help not rob you of your hard earned cash.
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August 2018 by J Vigil
I have had an account with this bank for 20 years. I love this bank however, not this branch. My daughter got paid from her new job which is a very exciting and very rewarding experience for her, so we went in to cash her check. Our teller called us up to be helped and she was very uninformative, rude, and condescending to us. She is an older lady, heavy set and second from the left as you walk in. I have never had this type of experience at SLFCU EVER. Hopefully management figures out what the problem is and corrects it.
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July 2018 by Ivonne Munoz
Every time I visit this branch I'm in and out. I always have a great experience. This is by far the best bank I've ever had my accounts with.
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January 2018 by Yazmin Ochoa
We have this bank and no problems so far better than wells Fargo.
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June 2017 by Valerie S
Love this branch. Great service & close.
