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March 2024 by Ezekiel Esquibel
Why do these people have to be so rude? The only place around that I know of that will take Amazon Prime returns so I have no choice but to visit. The lady working the counter is very rude for absolutely no reason at all.
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February 2024 by Mark Manning
Not a customer friendly location...employees are neither friendly, nor customer service oriented. And this seems to be the norm, from reading the other reviews. I've been talked down to, instead of talked to about store policies, procedures and operations. Customers are not all going to be well versed, knowledgeable, on services provided, pricing, and the proper procedures, and often times need courteous assistance, but the staff is not, in the least, understanding, not empathetic, not pleasant nor politely attentive to their customers. And management seems to condone the attitudes of their employees. Treat customers as well as, or better than, you would want to be treated.
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January 2024 by Terri Coy
I’m leaving and getting a box at the post office. A few of the employees are pretty nice. One, maybe the owner or boss, is a downright snot. They get paid to be there. I have to pay. In the meantime, all my shipping will be a different UPS Store or the post office. Thank God I ship a lot but don’t get much mail. Remember, customers DO have choices!
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December 2023 by J and C S
We are from out of town but had 3 packages from Amazon to return. I looked to see if there was a location close, and this location popped up. Naturally, I looked at the reviews and was not looking forward to dealing with the "rude" staff. Well, all 3 ladies working there were incredibly friendly. One greeted me as soon as I walked in. Another, with a friendly tone, said they would be right with me since she and the other lady were obviously busy. As soon as they were done, she called me up. In today's world, it is hard to find good quality, friendly, and knowledgeable customer service. I was pleasantly surprised with the friendly customer service I received. Just have your package packed correctly and you'll have no problems.
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December 2023 by Daniel
Never had a bad experience in a UPS store until this one. Staff is incredibly rude. Would rather drive to Albuquerque than to ever deal with these people again.
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December 2023 by Tracy Racette
This store does not honor the hours that it states in the door and website that it is open. They locked the door and then just stared at me through the window. Poor service indeed.I went back today and I will say that the service that I got was wonderful. The lady who helped me was efficient and cheerful and polite. Other than their closing early issue, the service inside is very good. I’m going to change the rating to 4 stars.?
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December 2023 by Ms. Garnica
Highly disappointed in the lack of common courtesy or customer service! I am at this location probably every week (yes Amazon addiction ?) but other services like notary etc. As you know sometimes returns are no box/no label needed and others you pack but no label etc. We’ll suffice it to say the ONE damn time I didn’t tape the box close, but didn’t need a label the young girl refused to give me a few inches of tape to close it! Of course, I am always welcome to buy another roll of packing tape! Money over common sense and courtesy I swear society needs fixed!
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December 2023 by Kendra Deats
Every time I go I tot this store the employees have the worst attitude. I feel like I am bothering them to do their job. I understand you deal with people all day long but being rude it’s going to help your situation. Highly do not recommend this store.
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December 2023 by Crystal Snow
An employee here is ultra cranky. I always feel that I have inconvenienced her when I ask her to provide a service for me. I cringe when I walk in and see her at the register.
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November 2023 by Alexx Pachon
Nice and clean but the charge to tape up a box and that's just stupid won't be using this ups again. I'll go the others that don't charge to tape it up.
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October 2023 by Amanda Reyes
I can definitely see why this store is only 2.8 starts. I wouldn’t leave a star but had to.Marisol was not pleasant at all. I brought my box in and items fell. I told her I had a baby in the car and had to go back. Instead of her offering to even grab the package she told me to leave it on the floor and go get my son. She then made me pay $1 for tape. Because the label wasn’t taped on already. I’ve done this many times at the Albuquerque locations and never have I hat to pay for 12inch of tape.The other lady’s seemed nice but they also weren’t even willing to help carry a box in. I get it not thier job but have come common curtsey.
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July 2023 by Alexandria G.
A very rude woman helped me, told me I had to buy tape to help tape the box I was sending so I did, and she proceeded to use one small piece of tape from the container. One she could've easily let me use right off her desk. I would understand needing to buy tape if I needed to get the whole box or secure multiple corners, but for one small piece? She was very short and almost talked to me as if I was incompetent. Safe to say I'll be driving to Albuquerque.
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June 2023 by Matt S.
This place will not lend a hand to tape your package but instead will ask you to buy a roll of tape and tape it yourself. People here are truly disgusting and there policies are unethical to say the least. FedEx is a better choice, just my opinion. Stick your tape where the sun doesn't shine!
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May 2023 by Brenda S.
Over priced, taking advantage of people in This area due to lack of competition! They charged me to email them what I need printed and that's the only way to get something printed from a device. Unlike fed ex that has modern technology
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April 2023 by E. F.
I've never had an issue in this store. The ladies who have helped me with drop-offs or a shipment were always friendly. I usually only get there between 12&3 so it's never been busy then. The only complaints really are that UPS is a little pricey, shipments do get occasionally damaged in transit. Despite that, I do wish Valencia County had a location in Belen or Rio Communities because driving all the way to Los Lunas can be annoying. Just glad I don't have to drive all the way to ABQ.
