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October 2023 by Nicole Olonovich
This review is delayed, but it has taken me a while to get the nerve to say what I need to say. It’s really hard to give a bad review about a service when a person and/or place has historically been very amazing.In August I had a really bad experience. To be fair my “transformational haircut” was booked in June. I have seen Nayo before, loved it, loved her. I sent photos, and we talked about it. However when the appointment came up she had to cancel and rebook. I was booked in August. I booked the last appointment of the day, so we had time.Context: I was 1 year postpartum. My hair is finally growing back. But my baby is grabbing it and I’ve done a “pixie” cut before and wanted to go back to it. I have had an undercut for years, Nayo has worked with me.The day of: I show up 15 minutes early. She gets to me 20 minutes late. No biggie, the location, staff, and atmosphere are chill. I start talking about my cut, and I come with my curl down & dry. I also had the images to work from. Nayo seems fairly bothered about my indecisiveness— I needed her guidance. She also didn’t remember we had already gone over things and seemed bothered, I had to remind her we went over this and she canceled on me.She begins to cut 1/2 the amount I want. She goes to great lengths with texture, product, curling and a blow/dry. I’m thinking “this is way longer than I want but perhaps she is being safe, not sorry.” But then she sits me back down in her chair. She does a diagonal cut to the short length I wanted. Sticky, long & small hairs are sticking to me. I am in shock. She asks me how I like it, and I tell her “I think it’s bulky or blunt.” She tells me “I can tell you this is NOT a blunt cut.” Maybe I was using the wrong words, she needed to texture the straight/diagonal cut she did on my head. YES, she spent time doing texture and then cut a straight line right through that. Her co-workers are checking in with her to see when she will be done. I ask her if I’m keeping her from something, trying to hint that I feel really rushed. She assures me “I’m fine” and it’s just some prep they are doing for something later. Again she asks me how I feel about my cut, I tell her “when a blade cuts at one length my curls will bind together and make one bulk curl” and I felt like it was bulky. She tells me again, this time more sure, “this is NOT a blunt cut.” I’m embarrassed at this point. I lie. I tell her it’s great. I pay my almost $200, she wants to rebook me, I tell her “I feel like I stressed you out, is there anyone else in the shop who might want to do short curly hair like mine?” To which she says “no, I’m the transformational specialist.” I even asked about someone who I saw cutting a pixie cut while I was there and she said, “well no.” She rebooks me for October and go home. I’m crying.When I get home I see she didn’t even attempt to taper around my ears, where my ears are now showing— I’m not asking for design clipper work, just not long hairs touching my ears on a pixie cut. I shower because sticky (tons of product) hair is all over me, my clothing, and it won’t come off. I try to mimic curling my curly hair but BECAUSE she styled my hair, dried my hair, and then did a 5 inch cut the curl is not the same. Of course my hair is never going to curl like that again because the weight of the long hair gave it the curl that she then cut off into the pixie cut. I’m devastated.What made me finally write this is I got the nerve to cancel the October appointment. I was rushed. My needs were ignored. Even my message of “perhaps going to someone else” was not heard. I’ve been coping with my hair since the cut. I even got clippers on my own to clean around my own ears. I then put texture on the area that caused huge bulk around one part of my head. I spent 2 hours to fix it. I’ve spent months coping with it. I don’t feel safe going back.I love the atmosphere, products, and personalities. I don’t think I’ll be going back, unless Jen comes back or they have someone who wants to spend time on something so personal.
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October 2023 by T
I came to this salon for the first time for a hair cut and my experience wasn’t the best. First and foremost the shop is really cool, clean and the staff is friendly for the most part. However, my stylist was EXTREMELY awkward and made it very uncomfortable, I could also tell she was very annoyed with me. I have not gotten my hair cut in a very very long time so I called in advance to find out how I should have my hair when I showed up, the owner ( the owner wasn’t my stylist but answered the phone) said to wash and don’t put product so that’s what I did. Due to my hair texture (I have 4b coils) my hair tangles very quickly without product and it’s hard to comb out without product as well. My stylist seemed mad that she had to detangled my hair and mad that I asked for just a trim. I had absolutely no intentions on having my hair styled, I just wanted a cut and when I told her I didn’t plan out a style I just wanted a cut she got annoyed asking me for half of the appointment what style I wanted. My hair takes a long time to do, and since she had another appointment she rushed my appointment. She was very awkward and slightly rude and I would have rather sat there in silence because I felt uncomfortable. Though I got my hair cut I left very disappointed and felt uncomfortable. I appreciate the time and effort spent on my hair but it was a rushed job and unfortunately I won’t be going back.
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October 2023 by Laurie Dudasik Lombrozo
Update: the owner kindly offered a refundGot color & cut service 4 days ago and every time I look in the mirror I cringe or cry. I'm just in shock that the color turned out in zero way what I asked for. The cut is acceptable, but the color was my biggest priority. I'll be calling tomorrow to cancel future appointments. This place isn't worth it.
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August 2023 by Meg
I have mixed feeling about this salon, their atmosphere was lovely, my stylist Stephanie was nice and she was excellent at defining/ blow drying my curls after she cut them. However, it’s very frustrating that the cut I asked for was nowhere near what I got and has grown out poorly.I tried to communicate clearly before the appointment, was told my inspo photo was doable for my hair type. I asked for something similar to a shaggy cut and left with essentially a bob that was multiple inches shorter than desired. I have been growing it out for about 3 months now and dislike it even more as it grows. My hair is now a strange diamond shape ? that I find unflattering and difficult to style but I don’t want to cut it again since it’s so short already. Although this salon has a reputation for curly cuts I never feel satisfied with how it’s falling and I wear my hair half up constantly while I wait for the layers to grow out. I want to warn others to make sure they’re on the same page with their stylist since their rates are not cheap
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August 2023 by Yvonne Garza
Really enjoyed my first haircut from there! I wanted some tips on curly hair given that a lot of people who handle haircuts aren't really informed on what to use or how to keep them healthy and was so appreciative of the advice and they even showed me how to do it myself. Would absolutely go back, the staff is so weet and wonderful, and I adore the environment. ❤️ wonderful experience!!! Would definitely recommend it.
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June 2023 by Abrazo Service
I have been going to this salon since they opened. I followed Kayla over there. I love the atmosphere in this salon! All the stylists are fun and bubbly. The vibe is definitely there!The owner, Jenny, has always made sure to come by and say hello. I definitely feel welcomed in her environment and I 100% recommend scheduling a service here. Even if Kayla cannot see you, I would trust any of the other stylist because Jenny promotes her staff and their work on her page. Everyone is extremely talented.Services: Braids
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June 2023 by Savannah Rush
Araceli was the best! She made me feel so welcomed and helped me pick an amazing haircut style. She communicated with me through the entire appointment what she was doing and my thoughts. Absolutely one of the best stylist in ABQ I’ve been to! Will be returningService: Haircut
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May 2023 by Google User
My first haircut was fine but it wasn't very flattering so I came in a second time, and the haircut was lopsided (as I can see in other comments isn't uncommon with that particular hairstylist), then I came back a third time to get that fixed. (There was no accountability, or apology for wasting my time, just blame from the owner that it was my fault.) I also had a balayage there that I had brought in photos and it was not done to my satisfaction, but I couldn't come back in during month allotted time frame to fix it because she was booked, so I rescheduled another time. Which then I had to reschedule again because of illness and another time for job responsibilities. (interesting that it's okay that they are too booked to reschedule but when I am it's not acceptable). When I finally came back the hairstylist did a good job and followed the photo I had brought in, but then because I thought it was a redo and didn't have to pay they decided that because I hadn't followed the month rule (which was impossible to do anyway) that I had to pay full price again (with 20% off). Which is interesting to me that they would charge me that much since it wasn't done correctly the first time and it was impossible to fit into that time frame (of the aforementioned month which the stylist couldn't do anyway). My real issue with this was that they wasted my time on more than one occasion with this and there was no apology, no accountability for the lopsided haircut or the time I spent having it fixed over and over again. Just blaming me throughout and ultimately banishing me from the salon. The owner takes no accountability for the mistakes of her staff and blames you if they don't do what you ask or mess up your hair. I have never been to a salon like this before. And have never been "banned" from a salon in my life. If you go here just be aware that there's a limit to the amount of times they will fix mistakes they make and the owner won't apologize for wasting your time. Go to a place that has quality customer service for your own sanity. I've never experienced an owner with this lack of tact, customer service skill, compassion or empathy. As a business owner, this is not how you treat customers. Ironically I would have spent a lot more money there willingly had I just been treated with kindness and respect.Services: Balayage
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May 2023 by Miksy
Mani, did an absolutely amazing job!Very professional This is my first time coming here and I will be returning. Mani, was very friendly , nice and professional. The place was real clean and pretty. If you are looking for someone to cut, color and/or style your hair I would recommend coming here. I love how my hair came out. It is very hard to trust someone with your hair. Mani, did amazing and made me feel comfortable. Thank you Mani!Services: Brazilian hair straightening
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April 2023 by Jaymie Sawyer
I've seen 2 different stylists here and both did a good job with my very curly hair. But the place is very noisy and loud. I usually love to relax and have my hair washed but I just can't with all the noise. On my last visit a young stylist was literally screeching with he9rclient over the blow dryerServices: Haircut
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April 2023 by Sean Smith-Price
An excellent salon with talented and friendly staff all around. From the front desk to the owner to the stylist- everyone here is warm, welcoming and kind.I highly recommend both Karissa and Manny for color and blonding. I’ve been to each of them with amazing results each time.I send all my friends here because I know they’re in wonderful hands. Thanks, Culture Club!
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March 2023 by LaDessa Forrest
Great root touch up by Sophie. She was very friendly and highly skilled. This is my second time at Culture Club and had great experience both times.
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March 2023 by Diana Anahi
Nayo is the best! She has taught me a lot about how to care for my curly hair and I am so grateful for her wisdom! She helped me improve the way I wash my hair, the way I style my hair, and the products I use on my hair for the best curly hair I’ve ever had! I highly recommend this salon and Nayo to all curly haired girls in the Albuquerque area.Service: Haircut
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February 2023 by Francesca O'Mary
Karissa did an amazing job with my cut and color! This was my second time getting my hair done by Karissa. I used to get so nervous going to anyone to get my curly hair cut and colored, but now I don’t feel that nervousness. I am so thankful I found a stylist that I feel so confident in. Thank you!!!
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January 2023 by Dina Harmon
I think I just got the best haircut/color of my life. The scheduling was a little weird. I got the cut first and color last, so the apt was a little long, but I’m very happy with the way my hair came out. It’s exactly what I was looking for. Definitely recommend!Services: Haircut