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January 2024 by Melanie Baca
Worst customer service I’ve have ever received! This is an essential service to keep the community warm! Your company could care less about people. I am looking into taking further action against your company! You should not be allowed to stay in business!
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January 2024 by susan keach
I have been trying for several days now to order my first delivery of propane gas I have been placed on hold for over 30 minutes each time, no way to contact people locally. The website is terrible. I regret being trapped into AmeriGas for service.I would really appreciate someone from your office contacting me. I really need to get the tank filled up at my new home. Thanks for making me feel so welcome to this community.If a rating of less than one was possible you certainly would qualify
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January 2024 by Bill Herman
AmeriGas monitors my tank and delivers propane when I need it. The drivers are always professional. They tell me online how much I owe and when the payment is due.
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January 2024 by chrispear10
way way over priced!!! almost 2 dollars a gallon more than anyone else. The only reason I got any fuel is because my personal 500 gallon tank didn't show up yet.
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January 2024 by carl bloemker
I never worry about my tank going empty. Your account people are great
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December 2023 by Alec Wallentinsen
Amerigas is HORRIBLE!!!! I ordered propane 10days ago on Dec 10th, with a delivery date by the 18th of Dec. It is now Dec 20th and still NO PROPANE. I have called three times and they keep saying that they promise I will get a delivery each day. They even told me that they would put me on priority delivery. That was two days ago!!!!! What a LIE!!!! Meanwhile, my tank is virtually empty, down to 6%!!!! THEY CLEARLY LIE, LIE, LIE!!!! They really don't care at all and just LIE to get you off the phone.
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November 2023 by Kevin Condit
My mother called two weeks ago for a refill and nobody has been out yet.Her tank is now down to 30%. The furnace is turned on to keep an 81 year old lady warm. I'm afraid she's gonna run out of propane for a delivery.When you call the number you get routed to the philippines. No local number.
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November 2023 by Barry Thompson
Lack of communication is still an issue, as is not having an accurate delivery time.
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November 2023 by Eddie saiz
Customer service is horrible to deal with and their prices are outrages. Can’t wait to switch to a better company.
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October 2023 by Me
Prompt delivery and the driver was very very nice . I don't know his name but he gets a five star from me . Thank you Amerigas for hiring such a great person .
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September 2023 by Brian Traub
I discovered that AmeriGas is owned by UGI Corporation. UGI's top two share holders are Blackrock and Vanguard so that's all I need to know. Any corporation having Blackrock and Vanguard as their top shareholders means I am doing business with a demonic entity who are out to destroy our country. I found a local company to service my propane needs and their price per gallon is significantly (32%) lower. AmeriGas also tries to force me to speak to a computer (AI) when I call and they always place me on hold for extended periods of time. The local company answers the phone right away using real human beings who are also a pleasure to talk to. AmeriGas operates a call center with lots of background noise because they do not care about providing quality customer service.
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July 2023 by Chris Rodenbeck
On line ordering was great, as long as I don’t have to talk to someone in the Philippines… this is America get customer service that is in America
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June 2023 by Carey Pedigo
The person that took my call was very helpful and then when the person came to my house to bring the propane he was very friendly ?
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May 2023 by Randy Alden
You are very dependable, but your prices are exorbitant. Supposedly you will adjust them to local standards, but I can NEVER get through on the phone as you apparently have no employees.
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May 2023 by Shareen Bird-Shelton
I was talking to the gas man and he filled up our tank 2 days before we ran out. I'm not computer savvy enough for the website and how to use the it. I have tried.