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“I recently had the pleasure of working with Sam’s Accessories Inc, located at 703 E 2nd St in Portales, NM. From start to finish, they demonstrated remarkable compassion, organization, and genuine care.
When I requested an estimate appointment, they responded swiftly—so timely that I felt immediately reassured I was in good hands. At the appointment, Sam and his team not only listened attentively but also took the extra step of coordinating directly with my insurance company, alleviating the stress of paperwork and phone calls. Their willingness to go above and beyond made a challenging process feel effortless.
The team’s kindness shone through in every interaction—they treated me like a friend, not just a customer. Their professionalism blended beautifully with empathy, leaving me feeling valued and supported throughout.
I wholeheartedly recommend Sam’s Accessories Inc to anyone in need of automotive service with a human touch. Their efficient scheduling, thoughtful coordination with insurance, and caring demeanor make them a standout local business you can trust.”
“I had the BEST experience at J&S. They have amazing customer service and do PHENOMENAL work. I have not had one issue with my tint since I got it 2 years ago and it sits in the NM sun and heat. ALL of my business will go here and here ONLY!! Look forward to seeing you in a few weeks to tint up my new custom Mustang! Thanks again!!!”
“The owner is a nice patient man. It seems perhaps he has more work than he and his son can handle in a timely manner. I have been treated kindly and he has kept me up to date on the repair process.”
“(If you have special needs kids, this is your new mechanic, I PROMISE!) I’m still in tears writing this. My husband and I were on our way to Lawton, OK from Tucson, Arizona and in Roswell,NM our AC went out, dead summer with our 12 year old and non-verbal autistic 5 year old. I called Doms Garage and you could tell he was stressed, but he said to bring our car by anyways and he’d diagnose it, but wouldn’t be able to fix it today. I knew he was busy and was hesitant, but something told me to just stop by. While he looked at my car we exchanged stories about our special needs kids, I just wanted him to know how much this meant to us that he was even looking at it. My autistic son wouldn’t have handled sitting in a mechanics office for hours. We are extremely grateful for Dom. Not only was he able to diagnose it he was able to get it a temporary fix so we could make it home in the freezing cold. He was also extremely knowledgeable and talked my husband through exactly what was wrong and how to fix it. Dom, if you’re reading this. It was such a privilege to meet you and learn about your daughter’s story. You are a beautiful person and I appreciate you and your generosity so much, more than you could possibly understand.”
“Jimmy is cool. He is very thorough. Jimmy is a straight shooter. The lady at the front counter is nice. If you want it fixed right, bring it here! Regards Christopher H.”
“I don't understand I have tried to call Glenn's garage and auto sales and now they won't answer the phone I am a old customer who always tried to be good to them but now i can't get them to even answer their phone to do business with them. Are they out of business? Or what?”
“This was my first service at Hamilton. I had a conversation with the service manager regarding my concerns with a competitor and looking to terminate my service with them, explaining that I wanted honest quotes and service. He assured me that it was their goal to provide what I was wanting. I felt that I was respected as a future customer. The service for today was provided on time and with updates through the process. I came in with NO heat (blend actuator defective) and left with the much-needed heat on these cold days.”
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“I had a great experience working with Sergio Vasquez while purchasing my vehicle. He was knowledgeable, patient, and made the entire process smooth and stress-free. Sergio took the time to answer all my questions and made sure I left with a vehicle I was happy with. I highly recommend him to anyone looking for great service.”