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December 2023 by Bill Ramey
Breakfast was cold worse ever. I will never stay there
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September 2023 by Mary Fillmore
Service was great. Staff always helpful. College town.
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September 2023 by Charles Hollis II
Very nice place by ENMU campus. About 10 mins away. And they even have an allsups lol!!! #
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July 2023 by cheri williams
Refurbished hotel, loved it. Right downtown. Quiet, good breakfast.Noteworthy details: Well built hotel.
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July 2023 by Brian Bartlett
Shower didn't get hot in morning when I went to shower otherwise
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May 2023 by M LM
Excellent hotel, particularly given that it's located in rural New Mexico. Very modern, super clean, nice variety of breakfast options, bed was comfy, shower and bathroom were great. The woman who greeted me at the front desk when I arrived late in the evening was friendly and got me checked in fast. It's an old hotel, renovated with care. Stay here!
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March 2023 by Samuel Cruz
Made reservation through the Best Western website for a room with a king size bed. Website states that once the reservation is made it cannot be canceled or changed. About 15 minutes after making reservation, I get a call from the front desk stating that they did not have any king size bed rooms available and that I would have to upgrade to a two queen size bed room. I explained the attendant that it was not my fault that the room was not available when I got a acknowledgement that the reservation was valid. After a few minutes of conversation, the attendant decided to call her manager. After holding on the line for a while, she told me that the manager accepted to upgrade the room at no extra charge. Soon after that she started raising her voice and telling me not to ever disrespect her. As soon as I tried to explain to her that my conversation with her was limited to the situation at hand she screamed that she was going to cancel reservation, and she did. Called corporate and was explained that this location is independently owned and they had no control over situation. It’s a shame how one employee makes an establishment like this a bad one. After staying with Best Western three to five times a month I will part ways and perhaps stay at Holiday Inn unless is owned by the same person.*****I see the response from owner, if you feel that someone has disrespected you by saying that you should honor the price quoted on reservation, you have bigger problems. If any disrespectful comments were made, it was your attendant the one that kept threatening to cancel my reservation. *****
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March 2023 by Torey Reese
The absolute cleanest BW, maybe hotel I've ever been to. They clearly keep up with maintenance and everything felt nice. It was super quiet, the food was good (it's hotel breakfast) and I loved the logo on the waffles!
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March 2023 by Anna Leigh Kent
$450 for 3 nights is expensive. When I paid 500 to stay at the Embassy for 3 nights and that place is a swanky hotel in Albuquerque. Bar, restaurant, indoor pool, and a waterfall.However, the views from the 4th floor at the BW is pretty cool and the rooms there are VERY clean. Dylan at the check in desk was pretty helpful too.
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January 2023 by darlene
Continental breakfast was bland & barely warm. Juice was watered down. staff not friendly.
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January 2023 by Kristin Anderson
Hotel was clean, bed was comfortable, wish room had bath tub but least it was
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January 2023 by George Gomez
Nice place at hotel with good breakfast, fitness, pool game, TV in different room as enjoyable but no swimming pool.
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January 2023 by KraftMacandCheerios
Rooms look brand new. Hotel is in a quiet area, and staff is very friendly.
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January 2023 by Sharita Haragan
We stay at Best Western Portales Inn regularly. I guess they changed management because we haven't had a problem til now. We where charged twice. The management says we where not. The had breakfast and the waffle machine had not been cleaned. Wish I could at a pic of the waffle. Asked for a bath tub and a king bed when we made reservations. Didn't get even that. Went and asked and we got in a room that wasn't what we paid for. Sorry but getting billed first $188 and then $136 and not what we wanted. Very disappointing
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January 2023 by Yolanda Salmon
Driving to Dumas, TX and still had about 3 hours to go. Being exhausted decided to stop last minute in Portales, NM. Great choice! Hotel was clean and modern with beautiful framed photos throughout! Breakfast was basic, but cooked well with great flavor! Dillon and Angel were terrific! Helpful, friendly and awesome customer service!