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January 2024 by Carol Elam
This was the worst hotel I have ever stayed at. It was freezing cold weather, snowing and wind blowing. Got to the room and it was dark and dirty and everything was old and looked like the bed, dresser, end tables were thrown away by someone and then the owners of the hotel found them in the junk yard. It was freezing cold in the room. The beds in the room only had the sheets on them, no bedspread, comforter, blanket, nothing. Looked like the heater was a brand new Fridgaire Heater/AC unit. Turned it on to heat at 80 degrees and it did not heat at all it blew cold air. Went to office to ask for another room, got another room went to turn on heater and it did not even work. So ended up back in first room, guy in office said all he could do was bring some blankets, he did but it took him over 30 minutes. The water in the bathroom never got hot so you couldn't shower or even wash your face because the water was freezing cold. The baseboard was new and whoever put it on had smeared the caulking all over the floor and walls, the room was so small and it wasn't level. When you took the three steps to the head of the bed you could feel that the floor was sloping down. Everything was disgusting and will never stay there again. The owners need to either upgrade or tear it down and build a new hotel.
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January 2024 by Jesse Childress
Room was fine (except no deadbolt) but breakfast was cheeks. Incredibly bad breakfast. Perfectly browned waffles, if you like 90% to stick to the wafflemaker. Plenty of milk, if you like it a week expired. Good orange juice, if you like it to be called "peach punch" and be a month expired. The fruit loops were cheerios. Toast was aight, coffee was aight. I'd tell you about the other breakfast item options, but that was literally everything.
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November 2023 by C P
The "deluxe quadruple room" was tiny and dated. One bed was pressed right up to the AC unit, and the other was right to the wall. Adequate for a decent night's sleep and a hot shower, but don't expect anything special.Leaving before dark, we found that there was no access/egress lighting outside the room or on the stairs.The breakfast was okay, but there were some odd shortages, like one apple, and one bagel, even though we got there at the start. They didn't even turn the lights on. The temp on the fridge with milk was set way too high. The pecan flavored maple syrup was an interesting choice, and the only option available.There's a bathroom off the dining area that had no soap.
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November 2023 by Melvin Alejandro-Rodriguez
Customer service second to none, friendly staff, clean rooms, microwave, refrigerator, quiet. We needed extra pillows and they brought them to us very fast. I highly recommend this Motel to anyone traveling on I 25 in Raton New Mexico. Second to none.
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October 2023 by This is Happy
The staff is the reason for my review. The manager is a very nice friendly welcoming. Guy. The housekeeping. Keep rooms spotless. The only fault is the hotel owner needs to fix it up. Traveling alone I felt safe. It is an older hotel with old hotel smell but it is spotless and staff does the best with what they have.
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October 2023 by Dale Horn
The place is old. However, it was clean and neat. Coffee, refrigerator, TV, ironing board, hair dryer in the room. Breakfast in the morning was OK. Waffle iron, cold cereal, donuts, orange juice, coffee. Overall, comfortable.Rooms: Clean and neat
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September 2023 by Robert McClure
OK for a bargain priced stop. Great, very helpful staff. My only issue was the hair dryer would not work.
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September 2023 by mplsyrp
I have stayed in literally hundreds or thousands of hotels since 2008. I put my experience here as one of the three best hotel/motel experiences I have ever had. It is the staff more than anything. If you want glamor and glitz. Pay the extra money. If you want to feel welcome and at home stay here.Noteworthy details: It is the staff that makes this a luxury place to stay.
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September 2023 by Robert Kozlik
***AWEFUL PLACE TO STAY***Would highly recommend staying anywhere else other than this "establishment". Literally, your vehicle would be a better option...Walked in to the room and before being able to step into the room, we had to kill a dozen big bugs crawling around the floor. The shower head pissed all outside of the shower curtain creating large puddles for us to clean up. Smelled unpleasant in the room. Microwave in the room was unusable, no turntable dish and large black bulge inside the microwave looking like it was ready to blow. Not even a basic breakfast included for paying over $120. No staff anywhere to be found in the morning either. This was beyond a disappointment when you are traveling day after day and need a decent place to rest your head.
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August 2023 by Erika Shampo
Do not stay here! Reservations said Queen room with refrigerator and microwave. We had neither. Said it served breakfast but when we get there, sorry, no breakfast because they are renovating. There was no renovation to be seen. Charged me 132.00, when it should have been 76.00. Just a bad experience.Noteworthy details: Horrible experience.
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August 2023 by Zain Sawai
We were tired in the night searching for a hotel till we found this one. We walked in without online reservation and the price was 110$, even though its a normal motel and the location wasn’t even that good. We entered the room which was hot like a sauna and found a spider on the bed. Next day we woke up and went for breakfast, thats when the worker said the buffet was closed. This hotel is definitely not worth that 110$. So if you want to reserve here, think twice.
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August 2023 by Gina Windham
Bugs, place falling apart! This was awful! There was no breakfast but was listed in amenities. We had to go to a gas station just to be able to brush our teeth because the bugs were all over bathroom counter & we weren’t about to shower either. I had a video of the bugs but must have accidentally deleted it or not saved it.
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July 2023 by Stu DaBaker
The pool was closed, the shower was tiny(I hit my knee on the hand rail trying to wash my leg) and luke warm water at best, fairly clean room though. Just make sure you want a firm mattress and lighr doesn't bother you at night(I could tell it was morning when less light came through the window) and I'm pretty sure they have bed bugs or something because the day after staying my daughter and I have random bite marks from something in that room.
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May 2023 by Walt S.
Stopped her in the middle of the night because I couldn't drive anymore. Checked in, staff was friendly. Went to our room, lights didn't work, heat wouldn't come on, bathroom door wouldn't shut. Bed was comfortable, but the pillows were so big you could barely use them. At least the room was clean.
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January 2023 by Raina Moore
Um...no.TV remote with dead batteries.Coffee machine with broken buttons.Dirty ice bucket.Floor looks as if it was never vacuumed.Hair on bath towels.Dirty microwave.Dead moths piled in windosills....I could go on,but alas I will not wax poetic.Anyway,if you got other options,take them.I will give one star because front desk employee was very friendly.
