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November 2023 by Joann Roark
I bought my car in . Knew it was a lock actuator problem.The diagnostic was 138.00.I got a phone call verifying the problemShock , total cost almost 992.00
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November 2023 by Brianna V.
I had a fantastic experience here. I was told by another shop to get a wheel alignment and Joey got me in the same day to get it taken care of (best price in Rio by the way). Unfortunately, that didn't fix the issue I was experiencing. Thankfully it wasn't a safety issue so I took the car back a week later and Joey made sure to ride along with me to really figure out what the problem was. I left it with them and a few hours later they had found the problem and fixed it! It's clear that the customer matters to these guys and they aren't just out to charge you for all kinds of extras. Not one bad thing to say about this shop or the guys that work there. We will definitely be back in the future for any car care needs that come up!!
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August 2023 by steve predika
I had just been released after spending a week in the hospital. Just before driving into my garage a loud noise came from my engine. Immediately after entering the condo I called American Tire and Service and spoke to Joey Plese to schedule a tow truck to pick up my vehicle.During several conversations with Joey it was determined my vehicle wouldn’t be repaired by the time I was scheduled to go to my Primary provider for an after hospital check-up.I was an emotional wreck, if the truck wasn’t repaired I would have to find other means to get there. I am an introvert and have only myself to depend on so I became anxious about getting a ride.Joey said he would talk with the tech to see if the truck would be ready. During a subsequent call Joey told me if the parts arrived in time the tech would do all he could to have the truck repaired. Joey would get back to me before the close of business with more information. Joey also offered his assistance to drive me to my appointment if truck still wasn’t ready.I was so relieved and grateful for his kindness and thoughtfulness. I am so grateful to Joey and the tech for their efforts to resolve these issues that weigh so heavily on me.I’ve been a customer of American Tire and Service since 2007 and have found the staff friendly and professional, and very customer oriented. Although in hind sight the care displayed by Joey and the tech wasn’t surprising, the degree they went to was.I apologize for not thinking to get his name as I was so caught up in my own thoughts.Thank you both.
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August 2023 by Chris Taylor
I needed to get a spare tire checked and these guys were super busy because they are short staffed. With all of the cars and people waiting for service, business should be booming. They told me that they keep losing staff and found out why when I asked how much they pay. (They told me because I asked if they were hiring.)The guy almost used the cheap boss catch phrase of "nobody wants to work anymore." Anyway, they were going to charge me $20 to deal with the leaky bead on my flat tire - that's fair, but I needed it today.So, I took the tire to Big O down the street and the place was clean, they had a normal looking amount of business and they fixed the leaky rim for free! That's how you gain customers.
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August 2023 by Andres gallegos
Found a tire that is special order in there inventory and had them put it on the next day thanks for helping me with my issue will recommend it to friends and family
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August 2023 by Smokey B.
The place to go for great prices on tires and repair. I found these folks about a decade or so ago and go there for all my mechanical work and for tires. They beat the price of all the tire places. I purchased a set of Cooper 75,000 mile radial tires for my Accord. Great price and I really like the look and performance of the tires. Friendly, knowledgeable staff. I can rest assured that the folks at American Tire will do a great job and will not do something that's unnecessary just to make a buck. Everyone I've ever dealt with from front desk to the mechanics couldn't be nicer and more helpful. Highly recommended!!!
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July 2023 by John S.
Went in for new tires and a new tie rod end. Got new tires okay but the tie rod end was still in place, but the tie rod arm was replaced. There was nothing wrong with the rod, but the end had no boot and cannot be greased. Quite obvious to a real mechanic. That was last year. Went in this week with a nail in the tire and asked for a tire rotation. The tire was fixed but no rotation. I know because I looked closely before going in. Lots of brake dust on both front tires and a brand new valve stem cover on the repaired tire and all still in the same places. Not a big deal but my custom front rim came back with a large deep gouge in it.
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June 2023 by Matthew Brown
No one wants to deal with auto repairs. And on a long trip? What a nightmare. Things went wrong for us 1000 miles from home. Joey and his guys stepped up and took care of us. They handled a complicated repair and they did it fast. And thanks to them, we are back on the road.
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June 2023 by Melanie Trujeque
Always great service and very trustworthy. Nothing more than you need, great staff like taking your vehicle to family.
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June 2023 by Lauri D.
I spoke to one person on the phone about an oil change and checking my brakes for pad replacement and to make sure that the the rotors didn't need replacing or turning. He asked about the type of oil chutney in the vehicle, year, make, and model and quoted me a very reasonable price for an oil change with a 5W20 synthetic blend. I went in on Saturday and it was a completely different individual that checked in my vehicle. I told him off my conversation andleft my car 15 minutes after they opened. 6.5 hours later i get the call that my car is done. Picked up the vehicle and am charged $40 more than I was quoted. I started to address it but was side tracked by a $450 brake quote and told there are 2 scheduled maintenance items for which he did a quote. A radiator flush and changing the cabin air filter for $350 total. The cabin air filter part was $140 all by itself. I can do that in a couple minutes for the cost of the filter - under $20 - so charging me an hour of labor and crazy pricing on the filter is unethical to me. The radiator flush is similarly price gouging on parts and although it would take longer, not as long as the amount quoted. I called them on the price of the oil change noticing that they did full synthetic despite my phone conversation specifying a blend which is what the dealership, who'd done all previous oil changes, had used. He basically tried to call me a liar starting the manufacturer states only full synthetic but agreed that if i brought the car in Monday they would do it with a blend and refund the $40 difference. I arrive at 7:30 Monday as i had places to be and he immediately stays arguing and backpedaling about redoing and refunding stating he wanted to wait and call the dealership. First, the dealership service starts at 7. They were open with no wait necessary, and i did not have the time to argue and wait around while he would keep trying to pressure me, not honoring his stated and promised resolution to redo and refund. Absolutely unacceptable. I had to leave without them fixing their screw up and honoring their word. I'm livid. I absolutely will NEVER recommend their business or services. I don't patronize businesses i can't trust and that just because I'm female they can try to bs me. Although the initial phone call was good and positive, the rest ruined any possible chance i will ever return or recommend them.
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April 2023 by Truth T.
I relocated from out of state and was looking for a AAA car service, which is how I found this business. I am beyond disappointed. I took my car to them for an oil change and then took it back because there was a strange noise. They informed me that the tire lock was not in the vehicle. I informed them that they were the last ones to have it. They told me that unless I purchase a new tire lock they could not work on my vehicle. Then I took my vehicle back to them for an oil change. They informed me that I needed windshield wipers. $250 later I walked out. This happened on a Saturday, Sunday I didn't drive my truck. Monday as i was driving to work, the hood of the truck flew up - whoever worked on the vehicle never closed the hood. I almost had an accident. I went back in and spoke with the manager who informed me that his brother was the one who worked on my truck. I never heard back from this business regarding these situations and AAA intervened with no success. I would NOT take my vehicle back to this place if they paid me. Irresponsible, overpriced and neglectful. I work too hard for my money to throw it away. They should have their AAA standing revoked.
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April 2023 by Ronnie Lucero II
Completely overpriced! They will try to get more work out of your car than what you initially brought it in for. I’m pretty sure their sales people have quotas. Do not trust these people! Warning!
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March 2023 by Nanaki
Brought my truck in to get the tires rotated and balanced. About a month later and less than 500 miles, one of the lug nuts came off on my way to work. I called to get them to cover the cost of the lug nut. They said they couldn't take responsibility for it and blamed it on possible theft. What happened to customer service? There are much better places to get you vehicle worked on.Service: Tire rotations
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March 2023 by Catalina Block
After taking my car to 2 different horrible mechanics I took my car here for an alternator and battery. Louis was great and very respectful and I got my car back in great working condition. Was a little pricey but I don’t mind paying for good work.
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February 2023 by Michael F.
Good customer service and responsive. Trusted for all my automotive needs. When I don't have time or can't do a repair or service, this is the company I trust. Never sell you a part or service you don't need.
