-
January 2024 by Patrick Booth
This is the WORST bank I've dealt with. I have an investment opportunity and need to wire transfer 70,000. So far today we have spent 4 hours trying to do this and it is impossible. There is no one to speak to, this is my money and I am unable to. As soon as I am able to get to the bronze I will close both my accounts and find a decent bank.
-
January 2024 by Skdjdjf Ksndndrn
Bank of the west already had its issues, BMO is about 86 times worse
-
October 2023 by Tam Taylor
Nice staff!!
-
February 2023 by Monica R
I worked with Rose to open my accounts. She lied of the amount of the monthly deposit, said it was $0.10 (ten cents) that it could be done over the app. The bank of the west app sometimes acknowledges money exchange from bank to bank as transfers not deposits. Some months I would acure fees when the system wanted to declare my exchanges as transfers and not deposit. I went into the bank to have my accounts closed bc I was tired of the faulty app, lies over the phone, and fees. I visited the Rio Rancho branch to pay my accounts in full. I was told that my accounts would be closed that same week. Weeks later only one account is closed I just received a new bank statement. Customer service doesn’t exist at this bank.
-
November 2022 by BellevueGrl27
I've been a member of this location for five years, had a problem with my card, well the chip on my card, everytime I used card, it wouldn't read the chip at all. I literally went in after having it happen several times, and they had no clue. I found a work around, but still issue was not resolved. The drive thu takes forever, at least fifteen minutes for a transaction, even with no one else in line. It is faster to just go in than to sit out there and wait. Very poor banking service, I avoid as much as possiable.
-
October 2022 by Jazzmine St. James
Nobody in line at drive thru and no teller at the window! 20 minutes to make a deposit and no one is in line!
-
April 2022 by RL Black
Worst banking experience I've ever had. I deposited $1200 at an ATM, it said "transaction failed". I called to fix the issue- they have now removed and redeposited the money 3 times and it may happen again. Now it looks like I over-drew my account when in fact I didn't. Go ahead and risk banking with them. They will play with your money like a 5-year-old plays Monopoly.
-
February 2022 by Yolanda Moreno
I have had a great experience with all the employees at the southern location. They are very professional and have always addressed any concerns I may have with respect.
-
August 2021 by Maricela Garcia
All the workers are great except for this one guy. Totally rude
-
December 2020 by James Wittkowske
Write check to other person, bank wants to charge them $9.50 since they are not a customer. So bank basically makes my personal check worth less. That's number one.Two- go to drive thru to cash another check to avoid the $9.50 bullsh*t fee. Never asked how said money was wanted. So asked for 4x100 and 4x50 instead of the 30x20's. Got 4 50's and the rest 20's.So I go into the lobby and get the 20's exchanged for 100's. I won't go into the wait...........Been a customer of this bank since they came to NM. Looking elsewhere and so should you.This all happened in the last hour. 12/9/20 1137am
-
September 2020 by Debra Pena
Customer service is the worst of any business I have seen in a very long time. Go to the front door at 3:15pm and its locked. Sign says open till 4pm. Drive thru is backed up because they are so incredibly slow
-
August 2019 by Florence Hernandez
This morning my husband and I used the window thinking we would be in and out quickly.
-
December 2018 by Jennifer Jeffers
They always give me a hard time when I come for my husband. We are changing banks.
-
October 2018 by Tressy Pointer
They Closed at4:30 ...Door said 5:00
-
September 2016 by Autumn Boyd
Love this location!! Selena, Ceci, John, Cory and all the staff are always so nice and know everyone by first name. Won't go to any other bank of the west!!
