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February 2024 by Jessica K.
Not trying to ruin the ratings but can you guys please please please use one of the 7 TVs to display something other than sports? Sincerely all the woman in the cardio section.
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January 2024 by Adrian Almeida
The gym is well built and you can find everything you need. Most equipment is available outside of peak training times. It's clean and well appointed. So why 3 stars?As always cancelations are very problematic. You fulfill your agreement and they want you to cancel where you joined even if you moved. They want you to miss your 25 day notice to charge you an additional month. It's just silly.Signing up is easy. Make canceling the same.
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January 2024 by Peter Vigil
I do not recommend this gym or either Defined. This one, in general, is always full. Machines are always broken. Bathrooms are filthy. Front desk never say hello or good bye. All Defined Fitness are expensive. About 50 bucks a person. They don't offer a family pack. I have 2 teenage boys, so for 3 membership we are looking at almost $150, which is ridiculous. Wait for the better gym, Chuz, to open up near me so I could cancel this membership after 5 years. I'm so done with these gyms. They've gotten money hungry and forgot what gym life is. Trying to get ahold of corporate ? those guys won't pick up the phone nor call u back. I do not recommend this gym anymore to anyone!
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December 2023 by Mike S
A really nice, clean gym with friendly staff. Been coming here for the last year. The only negatives are that it’s busy all the time and you tend to have to fight for equipment. Also they are going to start charging an annual fee for Pres insurance holders.
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December 2023 by Paul Gruber
Was excited because i was able to work out at defined through the fitness pass through presbyterian now it went from 10.00 to 22.50 and now defined is charging a 49.99 anual fee. The club has no soap in the showers and it really sucks that they got rid of the steam room. The gym is always packed when i go over there and you monthly fee is high.
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December 2023 by Bianca Russo
Staff is kind and thorough — the gym has a lot to offer. Great deal especially because they accept my insurance. Highly Recommend Defined Fitness. Thanks!
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November 2023 by Lonnie Craig
September of 2022 me and my family thought about signing up for a gym membership. Somehow they got my debit card number. Anyhow I never signed any membership and have proof that I never completed the membership process. Fast forward to October 2023 I get a collection notice for $700+ saying that I owe them !!! I NEVER JOINED !!! If defined fitness doesn’t fix this I will literally picket outside their gym warning customers not to do business here.
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November 2023 by Nancy Searles
Over a year ago I began personal training with Gabe Ramos. He’s the best! He’s knowledgeable and always challenging. I’m happy with my progress, strength and endurance. I’m grateful I work with Gabe.
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September 2023 by Ernest Tucker
I am confined to a wheelchair and participate in the water aerobics classes. I cannot say enough about the staff and in particular Sharisa.The front staff are exceptional as is the facilities manager. The pool is kept better than any others I have visited. Most of the staff that I have interacted with bent over backwards to assist my.I want to thank all of you for your service and the conscientious manner in which you make my time so enjoyable.
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September 2023 by S. Lucero
Great gym!! Forget about all the negative reviews, someone gave a negative review because their glasses were stolen? Seriously?? Is that the gym's problem? Or people just like to complaint? I have been going to this gym since the beginning of this year (2023), all staff are friendly, machines are new and in perfect shape, and the atmosphere is nice! I definitely recommend it!!
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September 2023 by H O
Great gym! I stopped in here while visiting family and was very pleasantly surprised by how helpful & friendly the staff were, and how clean the gym is. They had plenty of equipment and weren’t packed on a Saturday morning. Can’t recommend enough!
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September 2023 by Beverly A.
I am speaking from the point of view as a customer & customer service employee. Without your customers you have no business. I have been a Define fitness member for many years. I Have always been greeted when I walk in. At this location in Rio Rancho there usually 3-4 employees up front. They are more concerned about talking to each other than greeting the members walking or out. Very disappointing to what this generation thinks customer service is:( I only go here for swimming. I keep my membership at Elite Physic in the same shopping center. Where the know my name & acknowledge me when walk in & walk out! If it where my business I would want to know
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September 2023 by M Zagar
Very clean with pleasant staff. The music is unbearably loud. Even with ear buds I cannot hear my own radio. Please lower the volume before you lose more patrons.
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September 2023 by JOSE NAVA
The new Hilltop facility is awesome, and all the staff is very nice and friendly. Super busy when I've been, but there are more than enough machines and weights to accommodate everyone.
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September 2023 by Beverley P.
Who the heck does Defined Hilltop hire, anyway? The women's locker room is not safe. The latest thing that happened to me was the theft of my Audi key fob to the tune of over 1000.00 to replace. It was an inside job. I was the only customer in the women's locker (on 9/15/2023 at 1:10 PM) room when for a few seconds my eyes were distracted, and I turned around and my key was gone from the bench. How it occurred: the cleaning woman was mopping the floor and I was sitting on a bench. I did not move or say anything to her. Next thing I knew, my fob was missing from the bench. When asked if she saw my key, she diverted her eyes and turned away from me. I will make a police report because of the expense. This shady cleaning woman should not be working in a private club dressing room. The only possible reason that I can think of for her taking my fob was that I did not move while she was mopping the floor around me. She and I were the only people in the room at the time. Be careful in that space!