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October 2023 by Harry G.
I had a wide selection of name brand shoes in a walking shoe I was interested in that would fit my needs. The price was just within my budgeted price and for the value I got my feet are happy. The associate was very polite and was knowledgeable in her recommendations. I went at the right time since I was the only one in the store but don't let the emptiness full you. It's a great place to buy shoes the atmosphere was very welcoming.
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October 2023 by Thomas Medina
Great place for kid shoes and helpful associates.
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August 2023 by Jeffrey Brookhouser
Good service and prices selection is OK for men.
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August 2023 by Ashley Garcia
Staff knows how to treat people like human beings!! Wonderful staff!!
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May 2023 by David Anderson
Nice selection. If your size isn't available there is free shipping to either your home or to the store.
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March 2023 by Cora Dulkerian
Very helpful staff and a lot of shoes selection.
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February 2023 by Donna G.
My husband visited the Famous Footwear store in Rio Rancho today, February 27, 2023 at approximately 12:30 pm. He was not greeted, which wasn't an issue, and went to the men's footwear. A female employee (mid thirties or so - no name badge) approached him and told him he had the wrong shoes (told him the ones he had were women's shoes). She went and got a pair of shoes for him to try on, then walked off. He liked the shoes ($70), but needed a bigger size, but the employee never came back although he waited for between five and ten minutes. He finally gave up and left. As he walked out the door, the same employee simply said "Have a good day". She was rude, very unprofessional and lost the store a sale. Needless to say, we will never go back.
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January 2023 by Kelly Garza
Yea. I went there to get my son a pair of shoes and a huge sign at 4 pm saying they are closed and half of the store is gone. So I don't know.
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November 2022 by Ada Garviso
great selection of shoes! the girls are very helpful and friendly....love shopping here
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October 2022 by C H.
Rude employees, walked away from bitchy employee took my business to footlocker instead
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June 2022 by suicyco motherfucker
Was well looked after. My salesperson was knowledgeable and very friendly. Made the experience so much better. I went to big 5 first, the difference in the service was the difference in buying shoes v. Not buying shoes. A little pricey but was a nice experience
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May 2022 by Anthony Brown
We love going here and have been for over a year with lots of money spent.... Last visit was a new assistant manager and a guy.. they did not make me feel comfortable at all.... I was exchanging a pair of shoes and I felt like they made it complicated and acted like I was lying or trying to get free merchandise... Just didn't feel the vibe like I used to
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February 2022 by Dayanara Romero
If I could give this store zero stars I would. I went in to do an exchange and the employee (i hope she wasn't a manager of some sort) Amanda was rude to the customers in front of me then I asked to process a return and she said we can't do that we have nothing to do with the website that I purchased from(a brand retailer website) when the customer service rep sent me to this location to process the return/exchange. And she said she's had this same conversation 100 times with other people. She was very condescending and rude and I hope she gets reprimanded for her little outburst instead of trying to solve the problem she straight up said no and sent me out.
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February 2022 by Duke Togo
The ladies at Famous Footwear assisted me quickly so I could continue my shopping. They answered my questions and also assisted me with future purchases. I recommend a raise and you know the customer is always right.
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February 2022 by Phillip Real
Both girls were extremely rude!! Felt unwelcome the second I walked in the store! I’ve seen other bad reviews on these young ladies! What’s going on here?
