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February 2024 by Gordon Newman
Manager was dishonest with me. On the phone he gave me a quote for checking on my shocks and struts. When I came into the store and he found that he could not sell me tires he put me off in the most rude of ways. I would not recommend this store!
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February 2024 by Eve Salta
Problem not solved after $800 bill. No mechanics on duty when we picked up the vehicle. Don't go here!
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February 2024 by Jeremy Jones
Don’t appreciate being lied to about service options in order to increase my bill
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January 2024 by Mike Archuleta
Mateo Garcia is the best tech Firestone has right now at this location! He's clean professional and knowledgeable. Any service you need and need it done right ask for Mateo
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January 2024 by Vee2088
This location is a joke with the new management! I made an appointment at 3:00 to service a low tire, after keeping it for 4 hours, I UBER’d to pick it up before closing only to be told it would need to be kept over night! What!? Upon checking in, I was never scheduled on their books and I should have walked out then. The man behind the counter was unapologetic, never called to update and was unaware my car was in their possession. The lack of communication and organization is evident. Save your time and go somewhere else!
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January 2024 by Mark Boone
Appointment times mean nothing at this place. They just get you added to their work queue.
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December 2023 by Mark B.
An appointment time means nothing here. The guy at the front desk said 'it's a check in time'....and I would have a 1-2 hr wait. What a joke this place is. Do yourself a favor--go to Midas where they are good at getting you in at or close to your appointment time.
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December 2023 by Gary E.
I came in for a tire at 2:30pm by 8oclock at night I was still there. This was a 15min job at best the manager on duty kept making excuses and finally admitted to me he put people infront of me because he thought in his mind my 15 minute job wasn't as important as a lady who came in and needed 4 new tires after I been sitting there for 2 hours. I'll never go back unless I'm forced to and the Firestone in Enchanted Hills is even worse they all want to charge you stupid money to do anything and give you crap service. Places like Firestone and some of the other corporate nonesense has forced me to do this stuff myself I do my own oil changes down to cutting my own hair I even ordered a tire machine to put in my garage so I don't have to torment myself with this nonesense any more. I hope every Mexican migrates to the United States Legal or illegal and opens up tire stores and puts these corporate plugs out of business.
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December 2023 by Andrea Marez
It was good although they did not fill the tires when they did they tire rotation so the tires still say they need air. They kept the vehicle all day from 9 am to 3 pm.
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December 2023 by ger man
Took my car in to be worked on, they had it for a few days and upon picking it up found out my personal items inside the car were stolen. Management denied!! Wires were stripped and damaged from my 3rd party stereo. No sense of ownership from this store. I should have paid attention to the previous google reviewers before taking my car to this shop!! The previous reviews speak volume for themselves. 0 stars at best
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November 2023 by Lois B.
I've been a long time customer at this location. I stopped by the shop this morning to ask if someone could replace the high mount brake bulb for me. Mgr. reiterated that they were booked solid for the day. They could possibly get to it but the service would have to be scheduled as a ''wait" appointment. No appointments were available for the immediate future. I was undecided about scheduling an appointment, but when he stated that the service/labor charge to replace the bulb would be $124, I left. Went home, Googled a tutorial and replaced the bulb ($8 for a 2-pack) myself in less than a minute. I will never again book any service at Firestone.
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October 2023 by Inez A.
After wrecking and repairs I was told to take it for an alignment. I immediately called Firestone as we purchased the lifetime alignment. Was told to bring it in at 7 am the following day. I took it in, they told me it would take a couple of hours. I sat and read the newspaper, in no time at all it was completed. It's running like a champ. Their business is clean and well organized. The staff is helpful and courteous. Grateful that they are convenient. They offer so many services. Thank you Firestone staff!
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October 2023 by Brett Safford
Had an appointment today for an alignment and another concern about the vehicle shaking while braking. While explaining my concerns and issues going on the guy behind the counter was very smug and acted like the issues on my vehicle were not his concern and acted like I didn’t have the cash to get my car fixed. I then told him to cancel my appointment because I have an appointment with the ford dealership to some preventative maintenance done on my car next week and I’ll just have them check it out so I wouldn’t inconvenience him at the Firestone. All I wanted was to have a safe running car for my wife and 2 week old at home while I’m at work and had the cash to pay but I will not be treated like I can’t afford it. I will not be doing business with Firestone and if I have to pay more at the dealership then that’s what I’ll do
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September 2023 by Hector Castro
I made an appointment for a wheel alignment. I was told an hour to an hour and a half. It did take quite a bit longer than that which is the reason for the 4 stars but the service was great and they checked in on me every once in a while so I don't feel forgotten.
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September 2023 by Marcos
please do no use this place i took mi kia for fix ac and overheat problems, in my first trip my engine blowout due to over heat and the ac stop working, and they don’t want to fix it again, lost almost 2000 dollars on that thing. don’t waste your money going there , ( they don’t have an a/c specialist the guy on the front desk told me and the manager confirm it)
