-
October 2023 by Cara Howell
I have had such a hard time with this credit union it’s not user friendly and the app is terrible. I am looking elsewhere.
-
September 2023 by MANUEL Martinez
Ana J and all her staff is amazing. Young Brazilian lady was quite pleasant and informative she rocked!!
-
August 2023 by Michael A
Today I called to have an issue resolved on my account, speaking with the lady she began to interrupt me and completely talk over me not letting me get a word in. I stated I needed to speak to her supervisor if she is not going to listen to me at this point she started raising her voice still continuously talking over me instead of getting me a supervisor. Then she proceeded to hang up on me. Very unprofessional this is how you treat your customers who have been banking over a decade with you. Unacceptable I deserve an apology now I’m waiting on hold again because this lady can’t do her job
-
August 2023 by Fifty-One Illusions
Today I called to have an issue resolved on my account, speaking with the lady she began to interrupt me and completely talk over me not letting me get a word in. I stated I needed to speak to her supervisor if she is not going to listen to me at this point she started raising her voice still continuously talking over me instead of getting me a supervisor. Then she proceeded to hang up on me. Very unprofessional this is how you treat your customers who have been banking over a decade with you. Unacceptable I deserve an apology now I’m waiting on hold again because this lady can’t do her job
-
July 2023 by M.A. Zamora
Felicity was my teller her customer service was spot on she was friendly smiling and willing to help. Even paid enough attention and called me by my name. Great customer service is hard to find now at days. I'm thankful for her and I'll return because of her.
-
July 2023 by Bryan Ledgerwood
Truly best bank ever. The workers are great. I couldn't imagine giving FFCU a 1 star review.
-
July 2023 by Sherwood Vickers
I've been with these very professional & nice people for many years..I don't think I've ever had a complaint. Love them!!!
-
July 2023 by Daniel Preciado
I have Banked with FF for a long time. Love there service
-
June 2023 by John M.
I had the pleasure to conduct some business with Ana P. at the Rio Rancho branch of the First Financial Credit Union. Ana really made my business there enjoyable. I am sure that I will be going back soon to handle more business. Keep it up First Financial. You are more than great. You are UBER GREAT AS ARE YOUR EMPLOYEES.
-
May 2023 by Yujin S.
Always courteous and professional. Feel very comfortable banking here. Have been given good rates on any loans that I've applied for. Just very happy and satisfied with banking here.
-
March 2023 by Jesse Mtz
Deceptive and neglect. They work with pitre kia and they make fake contacts saying you put cash money down when you didn't, tell you they do a credit check with their paperwork, let you take the car without a down payment and day if it don't go through, they will destroy the paperwork and you can return the vehicle. Don't let you turn the vehicle and you show information that says you didn't pay anything in cash for a down payment and they neglect the information. Deceptive and neglectful company. Hold you to fake contacts!
-
November 2022 by Siobhan Canney
I absolutely love this credit union, and the staff at this branch! So friendly, and always helpful!!!
-
October 2022 by Theresa Bell
I was very happy with the service I received at the FFCU Rio Rancho office. Tammy greeted me and even help me with infro on an amount of a previous Cashier Check. She was awesome. I love this branch.
-
September 2022 by Jessica C
Fantastic experience. Came for shared banking and after a highly disappointing experience with Rio Grande credit union, my visit here blew me away. Carmen was perfectly lovely, kind and awesome to do business with.
-
July 2022 by Dawn Griffin
Chris made it super easy to open an account. Gave me great banking resources for my bookkeeping business.
