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November 2023 by M Rael
Very pleased with the service and communications with the staff. I now have peace of mind with my car.Service: Auto engine diagnostic
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October 2023 by Anthony Trujillo
If you need and love your vehicle like I do, this is the place to go. These are the people to trust if you like a good quality product, service, knowledge, and professionalism. The communication and callbacks with information on the status of my vehicle was above and beyond for most places, but the norm here. Seriously look no further if you want your vehicle serviced service correctly with a great price with great service and professionalism.Service: Auto engine diagnostic
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October 2023 by Gibert Velasco
Took my vehicle in for a scan to see why my shifting was off .. 2 hours later I get a call that I have a bill of $860.00 and the that was just to (change some wiring) I could not believe this and the worst part is that nothing got fixed they basically charged me that price to change a sensor that had nothing to do with the transmission …. Thank you Innovative auto for the $860.00 to change a sensor that had nothing to do with the transmission
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September 2023 by Your Conscience Calling
I strongly believe I narrowly missed an illegal $1,000+ upcharge by Innovative Auto Solutions (IAS), aka DQ, in Rio Rancho, NM. IAS missed a step clearly required by Honda TSP 16-002 – “CORRECTIVE ACTION Replace the starter and rotate the torque converter clockwise one bolt hole”. They replaced the starter without rotating the torque converter. It would have taken 5 minutes more to do it right.IAS wanted to charge me $1,000 to correct their mistake – because they would have to remove the transmission (?). I objected - they decided they could do it in 1 hour. I told them I would not pay anything, and do not plan to.I practically did backflips to mention the issue - Honda TSP 16-002. Honda has had this problem since 2013, so these people have probably done many dozens of these. I even provided a copy of the Honda TSP 16-002 before the repair. I mentioned it over and over and over:1. During my initial internet contact2. During my Appointment #1 scheduling3. When arriving for Appointment #14. When picking up the car at Appointment #15. When giving feedback for Appointment #16. During my Appointment #2 scheduling7. When dropping off the car for Appointment #28. I even suggested YouTube videos showing amateur mechanics completing the TSP.IAS repeatedly told me they had to remove the transmission. I was even told, in writing (I still have it and so does IAS), that Honda TSP 16-002 directs removal of the transmission. THE WORD “TRANSMISSION” DOES NOT EVEN APPEAR IN THE HONDA TSP 16-002 DOCUMENT.Bold-faced lie, via email, and I still have it. The transmission was supposed to take 5 or 6 hours to remove and would cost over $1,000. They completed the second appointment in just 1 hour. Did IAS find a way to remove and replace the transmission in 17% of the time?Neither DQ nor the mechanic would come out; they made their desk staff lie to me. Your staff spent 5 to 7 minutes in your office before realizing you were at a doctor’s appointment. Suspicious?
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September 2023 by Kevin R.
I strongly believe I narrowly missed an illegal $1,000+ upcharge by Innovative Auto Solutions (IAS), aka DQ. IAS missed a step clearly required by Honda TSP 16-002 - "CORRECTIVE ACTION Replace the starter and rotate the torque converter clockwise one bolt hole". They replaced the starter without rotating the torque converter. It would have taken 5 minutes more to do it right.IAS wanted to charge me $1,000 to correct their mistake - because they would have to remove the transmission (?). I objected - they decided they could do it in 1 hour. I told them I would not pay anything, and do not plan to.I practically did backflips to mention the issue; Honda TSP 16-002. Honda has had this problem since 2013, so these people have probably done many dozens of these. I even provided a copy of the Honda TSP 16-002 before the repair. I mentioned it over and over and over:1. During my initial internet contact2. During my Appointment #1 scheduling3. When arriving for Appointment #14. When picking up the car at Appointment #15. When giving feedback for Appointment #16. During my Appointment #2 scheduling7. When dropping off the car for Appointment #28. I even suggested YouTube videos showing amateur mechanics completing the TSP.IAS repeatedly told me they had to remove the transmission. I was even told, in writing (I still have it and so does IAS), that Honda TSP 16-002 directs removal of the transmission. THE WORD "TRANSMISSION" DOES NOT EVEN APPEAR IN THE HONDA TSP 16-002 DOCUMENT. Bold-faced lie, via email, and I still have it. The transmission was supposed to take 5 or 6 hours to remove and would cost over $1,000. They completed the second appointment in just 1 hour. Did IAS find a way to remove and replace the transmission in 17% of the time?Neither DQ nor the mechanic would come out; they made their desk staff lie to me. Your staff spent 5 to 7 minutes in your office before realizing you were at a doctor's appointment. Suspicious?
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September 2023 by Christina Welch
Super friendly and quick. They get the car diagnosed and fixed and reasonable rates. I’ll be using them for all my cars.Services: Exhaust
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September 2023 by San Man
Good people. they seem to care to take care of your stuff and not try to add in extra services that you might not need. thanks
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August 2023 by Jenni Cizek
Absolutely amazing shop. After getting quotes from 3 other shops and having a horrible experience with 1 of those 3, this 4th shop, Innovative, easily stood out with their customer service and top notch communication and explanation of everything. I worked directly with Bo and he was always pleasant and kind. I have recommended this shop to friends and will continue to bring them my business.Services: Steering & suspension repair
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August 2023 by Sandra Farley
I, unfortunately, had trouble with my car 2 times. Both problems were unrelated, but Bo and his staff resolved the problems and were very generous with their time to solve the mysteries of my problems. I trust them implicitly with my vehicles and feel they can be trusted to do a great job. I also trust their integrity, which will keep bringing me back.Services: Electrical
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August 2023 by Andrew Havens
Had ignition coils burning up. Jo keep me well informed and the tech fixed my vehicle and kept it as cost effective as possible would recommend to anyone.
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July 2023 by A.E.S. San Diego
BMW'S DO SUCK however Innovative Auto Solutions has done a lot of work on my 2008 BMW 335i convertible. They have worked with me on many issues and have done excellent work including work with me knowing the major expenses and headaches that one will indeed endure if you have a BMW. If you own a BMW you know exactly what I'm talking about never again back to Mercedes absolutely.Thank you Innovative Auto solutions ?Anthony Sanchez
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July 2023 by Stephen Quintana
The reception at the front desk was great and courteous. The estimate for battery service and replacement was provided in a timely manner. Battery was replaced within a reasonable time. Thank you.
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July 2023 by Damon Tirone
Bo and Marisol were completely helpful. Service was great and they made sure to go over everything with my car to get it running right.
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July 2023 by Chris Kurrle
They took the time to check things out to see what was wrong instead of just assuming it was a major issue and and charging me a lot of money for something that may not have needed done they were professional and courteous I would recommend them to anyone
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June 2023 by Emelina Foster
as a mother , you have trust issues especially when it comes to finances and safety. the customer service was OUTSTANDING. they answered everyone of my questions and concerns. they were great at followup calls and updates.thank you