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March 2024 by BlackJack West
So I came to this place back in 2023 to have my 2022 taxes done. When I called to make a appointment I was only free on the weekends so that is when I made my appointment for. When I get there the women in side was on the phone. And I told her I had a appointment for that ever time it was. She then tells me she does not make appointment for the weekend. I then tell her how am only available on the weekends witch I guess she remembered making the appointment. I sit down tell her what I have as far as my W-2s witch was two from Indiana and one from California. The one from California was from a library tax office as at that time I was a 5 year sign waver for library. She takes all my info and then tells me it should be about $150.00 to have my taxes done. I ask her about being a employee of a library tax office and it should be free. She then tells me that am not working for library that year and am not working for her office plus I have out of state W-2s that cost extra to file. I said ok she then said give me bout a week and I will call you when they are done. About a week later she called I go back to sign what I had to sign and pay her. The price had dubbed to just over $300.00. Nice to see how she treats employees of different offices. I paid it because of the amount of refund I got back. Now here is why I am leaving this review. It was a few weeks later when I was I was looking through my paper work for the taxes she had done. She had the address wrong. The numbers and name of street was right. But city, state and zip was wrong. I called her told her bout it she said she was going to change it. She never did. I found out this year it was the same. 1. It really sucks that you do not care bout employees of different offices even if it's not in New Mexico. 2. It really sucks that you change me full price as a employee of that tax year I was filling for. And 3. Did not do what you said you did. What if there there was a issue ? The IRS or state of California or the state of Indiana woukd have tried to send a letter to the address you listed. And of course it woukd not be delivered be that address does not Exist in the city and state you have. I should all so say blackjack is a nick name. Real name is William. And am sure when the women who is the owner of this library tax office reads this. She will have some nasty reply to it. She is in my opinion less then Professional. She seemed to have an attitude and was waiting for something to be said so she could snap and go off. Anyone looking to have their taxes done I would advise you to try another Liberty Tax office. If you wish to have liberty tax do your taxes. stay far away from this office.
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February 2024 by Gabriella Fields
Lisa helped me so much,Took good care of me and was on top of it!
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January 2024 by Rebecca Dyke
Was able to get them filed quickly and efficiently. The woman who helped us was extremely diligent, very happy
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April 2023 by Nicholl Lucero
I was happy to find preparer that would be able to file our taxes before the deadline. Lisa was proud to take advantage and got us in the following week. This owner operated office is extremely cluttered and disorganized, she lost copies of our paperwork and had to reschedule us twice. We were told sensitive documents were stored in the restroom and it could not be used. I’m sure we were overcharged and we were not eligible for savings programs that are posted throughout the entire office. Because if we save, the owner loses. False promoting and unprofessional business management is my biggest complaint. Unless we are audited due to this place, we have yet to know if our taxes were even filed correctly. Which are done according to the owners best ability and only in the way she wants. All other reputable tax locations were already booked for the season and were only able to file extensions, should have been my first clue.
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August 2022 by Steph Drake
Lisa is amazing and I love doin my taxes with her!!
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May 2022 by stephen lopez
I went there twice and both times they ruined my taxes and now I owe 20,000. I went back to get it amended by the owner, she pushed me away and she is just a horrible person. it is there fault on my taxes they put my 1099 on someone else's taxes. and she is telling me I can go to any other library tax to amended it I think she should fix it her self, I truly do not recommend this place on southern just because of how they act with ther own mistakes.
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May 2022 by Josh Okon
I'm actually surprised at the amount of negative reviews I've read here. So far, I have had great customer service with Liberty Tax. I initially was uncertain about picking them to do my taxes but overtime they have won me over. Yes, I pay a bit more but I have received a fuller, bigger refund since working with Lisa.
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April 2022 by Sam Garcia
Owner is horrible and not doing things correctly. Save your self the drama!!
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February 2022 by Duane Sanchez
She is the best I've been going to her for three years now and she has taken care of me and my situation she has figured out things that I never even knew that were there anyone who wouldn't use her , would be a fool she goes out and Beyond and she's always willing to help I highly recommend her, and on the late night on the last night of the due date , I had to have them done... I really do appreciate you and thank you so much for all your help
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May 2021 by Private Hire
Pathetic! After numerous attempts work was never completed, charged for services not rendered. The office hillary works harder at being deceitful. Typical narcopath,broken.
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April 2021 by Tracey Mares
Since my first visit 3 years ago have always been very satisfied with the professionalism and the extra steps they take with my taxes. They make sure it’s done right and I’m always stress free! Thank you all for your great service!
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April 2021 by marcia archibeque
Thank you for helping me and explaining my taxes ❤Very nice .
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March 2021 by Laura Zambrano
Worst customer service experience my daughter went there to get her taxes done they charge her almost $400 dollars she's and 17 they messed up her paper work wrote her account number wrong and now they're saying they can't help us so frustrated would never go to them again , I think they just looked advantage of age ???
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March 2021 by mar13 s
I wouldn't recommend this place because my husband took taxes in a week ago, got a call fromthem last night saying he would be charged$300.00 to $400.00 each year. He picked upHis taxes today the lady changed it to $65.00A year. Taxes will be getting done somewhereElse.
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February 2021 by Billy Boy
Pathetic! After numerous attempts work was never completed, charged for services not rendered. The office hillary works harder at being deceitful. Broken.....Gotta be the water! ?
