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March 2024 by Joshua Wagoner
Wonderful therapists, and fantastic owner. Salina Palmerton is a great owner/operator with a passion for her community! Love her business, so you should go get a massage there. Worth every penny!
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January 2024 by Sandi Folks
I received the worst massage ever here! I was having some muscle aches/pain when I got here for the massage but... When I left, the pain was so much worse!! ? I could barely walk out and could have just cried. I will NEVER go to this plane again!!
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January 2024 by Jessica Apodaca
I absolutely loved it!! I ended up getting a membership. Only downside is my masseuse was so good that he is booked a month out.
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December 2023 by Tanisha Martinez
If you're someone who regularly gets facials or massages, it would definitely be worth it to get a membership. The products and services are great, the rooms are always clean and neat, and the staff is always friendly. The only downside is you can't always re-book with people you like because if they're good at their job, a lot of people want to book with them so sometimes you have to book way in advance to be able to see who you want. Also, be prepared to have them recommend products and add-ons, which are pricey. Those who have a hard time saying 'no' might find these suggestions stressful.
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December 2023 by Boyd N
The customer service culture of the staff and the office policies at this specific location could be improved to be more customer focused in my opinion.
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October 2023 by alan Medina
Not helping and am now stuck in a year contract
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September 2023 by Keith Morrison
Go there twice a month for a 90-minute massage each time. Would never miss an appointment!!
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July 2023 by Melissa Montano
Massage Envy Rio Rancho is the best. from the front desk to the therapist. All the therapist really listen to my needs and help with my problem areas but my favorite are the 90 minute facials. I use to get really bad break outs and ever since I started getting monthly facial my face has cleared up.Highly Recommend!
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July 2023 by Nicole Gonzalez
This place is way overpriced for how the massages are.
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May 2023 by Ridley Honu
Omar is the BEST masseuse ever! He helped me immensely with my multiple sclerosis spasms and helping with range of motion.
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May 2023 by MaryClara Hastings
Alanis is the best! Only reason why I go here.
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May 2023 by Alex Ortiz
Devona was rude! I never been there before and had questions about services. I guess he felt she needed to be rude about answering them. I'll never go back to that location!!
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February 2023 by skye sage
I had a appt in Jan called to see what happened, receptionists told me I didint have a appointment! No sorry or nothing I will say the receptionists got me in the next day, but it wasn't with the same therapist so that was annoying. I wonder who keeps canceling these appointments? Not a way to treat customers I don't like feeling like a #
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February 2023 by Erin Brannan
Most unprofessional staff there very rude and raciest i will never go there the manager is the worst and people should not go there they don’t care about costumers
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October 2022 by Patrick James Garcia
After having the account in frozen status for 1 year, because its practically impossible to cancel under their contract; they began charging me when I hadn't been to the business in 2 years. I moved out of Rio Rancho hence the freeze. This was their recommendation as I had at least 60 visits built up. But when I found out through my credit card statement that they were charging me, I froze my card against any transactions from massage envy in Rio Rancho. I don't recommend the business, and I encourage you to find other options for massage therapy. Thank you. UPDATE: someone has replied below and asked me to reach out through the online portal, I'm not even a member, just goes to show you where customers or potential and past customers lie with this business. No request to discuss or any interest to communicate directly. Dont call or contact me I'm done with your specific location.