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December 2023 by Diana Schlegel
Won’t give change for $100 because we are not a member!!!How dumb is that!!!!
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September 2023 by Sandy Uhl
We've been with Sandia Labs Federal credit union for a long time. They have always treated us equally important and done their best for us and with us. I cannot thank the professional staff enough for all the help and support they've given us.
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March 2023 by Dominic Narrations
Augustine T was amazingly fast and friendly. Great service!
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Tessa Gallegoes Sanchez is always so helpful and knowledgeable.
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April 2021 by Charmaine Dalby
I went to this branch, on a Monday, to close out my deceased husband's accounts of whom I am joint owner. Tissa and her co-worker waited on me, the whole while whispering as if I could not hear them. Told me I did not have access to the IRA account; good thing I had proof. After taking my documentation and death certificate, they proceeded to tell me the account was "locked" and it was above their pay grade to "unlock" the account, and I was told to come back on Friday. I had to go to the branch on Cottonwood the next day to get this finalized with someone who knew what they were doing. The death certificate was never put into the system, and Miguel was awesome at helping me get my funds from the IRA. The Wellspring branch is staffed with obviously inexperienced staff who cannot be honest with their customers and admit to the inability to service them. Tissa called me Tuesday and was extremely rude on the phone. Very unprofessional.
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January 2021 by beth a.
My husband and I have a business account at this branch that we opened about a year ago. Though the process took much longer than anyone could have imagined (over and hour) the person assisting us was friendly and helpful. Fast forward to yesterday. I went in to open an account for my own small business. Even though it's a one person operation I needed meeting minutes stating that I was authorized to open the account for my business. A business with one single person. I returned to the bank at 12.15 today, meeting minutes and completed application in hand (as well as all the other paperwork required). The person who was assigned to help me first informed me that my LLC was not on the Secretary of State website. I texted this info to my husband who sent me a screenshot of the listing about 1 minute later. I had everything that they told me to bring and with each piece of paper the person helping me was just creating new problems and "wasn't sure" if what I provided was going to be adequate. Then I guess she got it together and told me it would take 45 minutes to set up my account so I could either wait or come back. As I had errands to run I said I'd come back. In the middle of my errands she phoned me to clarify some information and said it should be done in about 20 minutes. I returned to the bank more than an 1.5 hours after my initial visit and was told that the account was not set up yet. But it would only be maybe 20 more minutes. An hour later I phoned and well...they got really busy and she had to go do bank teller stuff. I then spoke with the manager who apologized and explained that they had customers waiting and he couldn't give me even a vague idea when the account would be set up. I explained that I too was waiting and asked if had I sat in the bank would they have pulled her off assisting me? No apparently but since I was not in front of their faces I guess I wasn't a priority. It was at this point that I was totally done. I drove back to the bank to get all my paperwork. As I pulled into the parking the person helping phoned to say my account was ready. I told her I don't want it anymore and to just give me back all my paperwork. I will be reevaluating whether I'm going to pull the rest of my money out of this account. The service I got today was inexcusably shabby and unprofessional. All this to say the services provided by this credit union are outweighed by the shamefully bad service.
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January 2021 by gabriel davis (gabedavisfam)
Spoke to Samawi on the phone in regards to fraudulent charges on my account. She was rude, laughed at me on the phone and had terrible listening skills. I had to repeat myself several times to answer the same questions. I was shocked as usually service from SLFCU agents has always been nice. Don’t waste your time at this branch
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October 2020 by William Crow
Awesome credit union. Super nice and helpful
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September 2020 by gabriel davis
Spoke to Samawi on the phone in regards to fraudulent charges on my account. She was rude, laughed at me on the phone and had terrible listening skills. I had to repeat myself several times to answer the same questions. I was shocked as usually service from SLFCU agents has always been nice. Don’t waste your time at this branch
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July 2020 by Piankhi Ingram
Best rates and awesome loan officers!
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December 2019 by Dominic Sedillo
This location is nice and clean. It has fast service in the interior and drive-thru. I really like going to this location whenever I am in Rio Rancho. They also have a nice lounge area if you have to wait.
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November 2019 by Dell Love
If i could rate them less i would!! NO MANNERS! The people if you want to call them that must have been raised in cages! How do they hire people with NO Customer Service Whatsoever! WORST PLACE TO DO BUSINESS, WILL MAKE SURE EVERYONE DOSEN'T MAKE THE SAME MISTAKE!!
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July 2019 by Derek Apodaca
I have been with this bank for about a little over 10 years and I just love it and I my wife has her own account and my sister-in-law has her accounts that's how much I love its whenever I do have someone that talks about a bank I always tell them to go to Sandia labs
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June 2019 by Johny Blaze
I have a car loan with this Bank. Every time I make a payment, I have to drive to the bank. I'm not allowed to mail my payments in. And when I get to the bank it takes me 15 to 20 minutes for them to check my account to make sure I'm the right person and then I'm allowed to make a payment on my own account. This is by far the worst bank ever
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June 2019 by Shine Quashie
Best Credit union in town. You will not regret your visit. This credit union is already rated the best in service and rates in Albuquerque BUT this particular branch is even more so.
