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December 2023 by Marji W.
I stopped into Smith's this afternoon, I cut my hand on one of their boxes they hold the canned goods in and after I got my groceries, my cart locked at the front entrance. The lady behind me starts yelling obscenities at me because I can't move my cart. I don't I don't understand why my cart stopped. I had to have somebody that works the counter where you get mail orders unlock my cart this is terrible. and, of course, no manager insight. so disappointed that's why I don't go there.
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July 2023 by Laura B.
I popped in at 4:30 to pick up a few items for dinner. I got to the deli and there were 2 ladies in front of me. I left my cart in front of the showcase and turned around to get a few items out of the self serve olive, marinated mushroom, and specialty items. I turned back around and the deli girl was just finishing up with the lady in front of me. I said that I would like some of the wildflower honey ham, and the deli girl said, "Sorry I am closed!" I said "What?" " was waiting for you to finish with the 2 ladies in front of me." She said " You weren't here." I said that " I was waiting for 10 minutes for her to finish up with the ladies in front of me." She just refused to wait on me and it was 4:45. She just walked into the back. I told her that "I was going to call the manager." And she kept walking. I tried calling the main store number right there on my cell and no one picked up. I spotted another lady named Maddie, and she told me to call the customer service number, and still no one picked up. Maddie called for a manager over the intercom system that could be heard throughout the store and still no response. Maddie then put on her hair net hat and cut the 2 thick slices of ham that I wanted. She then walked me to the front of the store, and we found the manager Christi. We both explained to her about the girl Anessa refusing to help, closing down the deli at 4:46. Christi said the girl was not supposed to close it until 5:00 and she would go talk to her, as she would still be cleaning up in the back. This total lack of respect for a paying customer and walking away was beyond rude. The deli manager was going to also be told about this girls total lack of professionalism.
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June 2023 by Carter R.
Called yesterdays to make sure my meds were ready for pickup. They said it would be ready for pickup in a couple of hours. Drove 20 minutes to find out they were out of stock. They never called to let me know.
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January 2023 by Jacqueline S.
Pulled up to the fuel portion there are 7 cars waiting and no one in site working the box. Waited 15 minutes called the store customer service..... still waiting. I would think at 5:20 pm on a Friday would be the WORST time to take a break!
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December 2022 by Scott W.
Signs for coke bear when you buy 4, no one had any clue what I was talking about. I asked the lady at the register and she read the picture I took of the sign and asked if I was a rewards member (which the sign states you had to be) and I said yes and put my phone number in, we proceed to the end and I ask again where my coke bear is. She says what bear? Again I show picture of signs in their store saying buy 4 get a coke bear. She says they arnt doing that. I go over to customer service, wait forever, long line behind me too. Finally talk to a manager. He thinks he can recall the tiny little coke bears they handed out last year, and will make some calls. Tiny or not, I never got my coke bear :(
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November 2022 by Jane F.
I ordered the turkey dinner with trimmings so that it would be easy for tomorrow. The dinner was supposed to serve 6-8 people. The turkey is frozen and all of the sides are in small packages from Home Chef. The potatoes would barely serve 2 people. I called the store since the label said the turkey should defrost in 2-5 days. Not good for tomorrow. When I spoke to the Deli, they said they were very sorry and to defrost in cold water, against Butterball's statement on the turkey. This was a huge disappointment for $80. Would never do this again and would advise people to not try this dinner. Not much customer service--"we were told the turkeys wouldn't be frozen this year." No offer to make things right or even offer for a manager to call me back. Stay away!
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September 2022 by Nikki S.
Beware! Smith's uses Instacart for deliveries. Instacart recently updated their "services" and customers can no longer change the tip after the order is complete. This screws the customer, because if you tip well before the delivery, and they mess up the delivery, you're out the tip. But if you don't, and the shopper does a great job, the shopper gets screwed. They are going to lose shoppers, and they just lost a customer.
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July 2022 by Jay M.
It's a grocery store. Better prices than Albertsons . Nothing special . I go here often.
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April 2022 by Karen Hunt
If you want anything from the deli don’t shop here. They are short handed so their deli is closed even though there are lots of employees in the store. Manager cannot tell you when deli will open back up
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April 2022 by Brian Hinson
While picking up a curb side order on the 28th of March. The cart collector Fabian yelled an obscenity at us and then threw a cart hook at my jeep damaging the rear hatch. I filed police report amd the store manager Jay claimed that Fabian was off the clock and Smiths is not liable for my damages. I have the whole incident on recording and sent to Officer Tapie. I have since filed an insurance claim and plan on suing in civil court.
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December 2021 by Love Ekeret
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September 2021 by Erika V.
Don't you just love it? You get to scan all 100+ items at self check out... the machine times out every other item and tells you an attendant is on the way. Yet, there's no one to help you. No cashiers to ring up all your items... it's quite the experience! Oh the joy! After scanning all my stuff, the machine keeps telling me I missed an item - no I didn't. "Help is on the way"... no, they're not :D What is this help you speak of? The gal is too busy gossiping with her co worker or looking at her phone. I'm not the only one stuck in check out purgatory... I look over to the section where they normally have ACTUAL cashiers and it's completely deserted. Really? Self check out is literally the *only* option...? Prices are going up astronomically.....stores don't pay enough to keep staff, so, customers have to ring themselves up... I'm not getting a discount for doing *your* job... I'm aggravated as all hell that y'all MAKE people use self check out for all of our items, it takes twice as long (which is hell for anyone with physical disabilities), have to wait for who knows how long to get help for a single item.... just for the machine to need assistance AGAIN... It's not like it's going to change any time soon, that's for sure!
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November 2020 by Al Casamento
Great staff, good prices!
