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October 2023 by Joleta Spears Mazire
I stopped using this pharmacy because they either never had all of the amount for my full prescription or/and they almost always took over half an hour for a prescription that was suppose to already be filled. Staff is friendly though.
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July 2023 by Jaylin Heath
They never answer the phone, it just rings forever so if you have questions or want to check if a prescription is ready you will have to go there to ask at the desk, then you can wait for a half hour while they prepare it. Maybe if you’re lucky enough that the automated system recognizes your birthday and phone number it will work good enough for you, but if you need a real person on the phone it will not happen.
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June 2023 by Carter Radzka
Called yesterdays to make sure my meds were ready for pickup. They said it would be ready for pickup in a couple of hours. Drove 20 minutes to find out they were out of stock. They never called to let me know.
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June 2023 by Carter R.
Called yesterdays to make sure my meds were ready for pickup. They said it would be ready for pickup in a couple of hours. Drove 20 minutes to find out they were out of stock. They never called to let me know.
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January 2023 by Jacqueline S.
Pulled up to the fuel portion there are 7 cars waiting and no one in site working the box. Waited 15 minutes called the store customer service..... still waiting. I would think at 5:20 pm on a Friday would be the WORST time to take a break!
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December 2022 by Scott W.
Signs for coke bear when you buy 4, no one had any clue what I was talking about. I asked the lady at the register and she read the picture I took of the sign and asked if I was a rewards member (which the sign states you had to be) and I said yes and put my phone number in, we proceed to the end and I ask again where my coke bear is. She says what bear? Again I show picture of signs in their store saying buy 4 get a coke bear. She says they arnt doing that. I go over to customer service, wait forever, long line behind me too. Finally talk to a manager. He thinks he can recall the tiny little coke bears they handed out last year, and will make some calls. Tiny or not, I never got my coke bear :(
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November 2022 by Jane F.
I ordered the turkey dinner with trimmings so that it would be easy for tomorrow. The dinner was supposed to serve 6-8 people. The turkey is frozen and all of the sides are in small packages from Home Chef. The potatoes would barely serve 2 people. I called the store since the label said the turkey should defrost in 2-5 days. Not good for tomorrow. When I spoke to the Deli, they said they were very sorry and to defrost in cold water, against Butterball's statement on the turkey. This was a huge disappointment for $80. Would never do this again and would advise people to not try this dinner. Not much customer service--"we were told the turkeys wouldn't be frozen this year." No offer to make things right or even offer for a manager to call me back. Stay away!
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November 2022 by John R. Alcala
Smith's Market & Pharmacy are top notch. Been going there since I moved to Rio Rancho over 26 years ago. Market selection are typically always in stock, and of course their meat & poultry selection is the best in all of New Mexico for chain markets.Known staff there for years and know us by our first names now, you don't see that at other MarketsI started to switch my Rx's to Smith's I Pharmacy recently from Walgreens and its like night & day with excellent service. Example, waiting over 1.5 hours in the dr8ve thru line with 9 cars in front to pick up a couple of Rx's at Walgreens only to to get 1/2 one filled, and the 2nd one was still in process even though my Dr. called it in at 9am and I stopped by around 9:00pm to pick up. Inside the pick up desk is just as bad. Sent my first 2 new Rx's and I was able to pick up both in less than 1 hour. No lines or wait. I know due to Covid and staff shortages it would be great if they had at least a drive through 24 hours but still, I'll take 1 hour over 2 hours only to get a partial refill. Plus getting a pharmacist on the phone was easy & quick.Great service all around.
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October 2022 by M McLeod
I love this pharmacy. I get my meds plus vaccines here. Gilbert is wonderful and kind.
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September 2022 by Nikki S.
Beware! Smith's uses Instacart for deliveries. Instacart recently updated their "services" and customers can no longer change the tip after the order is complete. This screws the customer, because if you tip well before the delivery, and they mess up the delivery, you're out the tip. But if you don't, and the shopper does a great job, the shopper gets screwed. They are going to lose shoppers, and they just lost a customer.
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July 2022 by Jay M.
It's a grocery store. Better prices than Albertsons . Nothing special . I go here often.
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April 2022 by Karen Hunt
If you want anything from the deli don’t shop here. They are short handed so their deli is closed even though there are lots of employees in the store. Manager cannot tell you when deli will open back up
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April 2022 by Brian Hinson
While picking up a curb side order on the 28th of March. The cart collector Fabian yelled an obscenity at us and then threw a cart hook at my jeep damaging the rear hatch. I filed police report amd the store manager Jay claimed that Fabian was off the clock and Smiths is not liable for my damages. I have the whole incident on recording and sent to Officer Tapie. I have since filed an insurance claim and plan on suing in civil court.
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March 2022 by Jennifer Montgomery
I had a short window to get my booster or my job wouldn’t be protected. Scheduling online was fast and easy. Wasn’t happy when I got there under the circumstances but I left with a smile. Pharmacist Gilbert was friendly, understanding and took the time to ease my concerns.
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December 2021 by Love Ekeret
i was cured of HERPES VIRUS by a great herbal doctor called Dr Okjas with the use of different combination of Africa herbs. it is still like a dream to me. There is no word suitable enough to qualify your significant in my life dear doctor. You can contact him via herbal page My little way to appreciate you doctor is to advertise your great work and that is what i am doing now, kindly inbox
