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March 2024 by Jesus Corral
One of the employees acts like he is a "gangster" or something. Zero professional
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February 2024 by suzie sparacio
Really Helpful and courteous, always
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February 2024 by T B
Ignorant person working today that was trying to cause a fight over a simple question. She was horrible
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December 2023 by R D
Don’t wait in line until you read thisI have been here multiple times and it has not varied. The only UPS store I have ever been to that requires an ID to ship a package. ID on an app (even if it’s a valid state site)is not valid enough so all us modern and progressive people know this practice is obsolete. Passport is a no go. TWIC card…. they knew nothing about. It’s annoying and aggravating especially if you wait in line. There is no sign I could find that explains this to the customer so YOU MUST wait in line to find out. I guess the saying “F around and find out” applies to this UPS, however, the F stands for frustrated for standing in line only to find out, they can’t help you.The customer service is a hit or miss. Choose wisely or you may F around and find out. I think there is a bet between some of the employees (depending on the day you go) as to who can upset a customer the best. The reviews below are accurate. I have seen those experiences go down.They have not lost a package (knock on wood) yet. But if anything else goes down, an update will be written.
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December 2023 by Diane 505
Clerk was extremely rude. Lines were short. Good parking. I didn’t like that you didn’t get to see them pack your box.
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December 2023 by Darin Knippenberg
I've always found the staff here to be helpful, professional, and prompt. I've never had a long wait even when there's a line. The location is convenient for me and parking is general easily available, although it does seem like the new coffee place next door may be changing that story.
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December 2023 by Autumn de Ravin
Always receive great service here, and this location has to have some of the most attractive staff. Doesn’t hurt, when you’re standing in line.
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December 2023 by R Whitlock
Thank you, employee 102604-SBM. The last couple of times I visited, you were very helpful and kind. Just want you to know how much you matter.
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October 2023 by Thomas H
I have been there several times for drop offs, returns and copies. They are always pleasant, helpful and fast. They even held the door open for me when I was bringing my packages in. What else could you ask for.
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October 2023 by Anita Harkess
Everything just works so well here, and the staff are friendly and know their stuff.
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October 2023 by Heather Gast
Made a return to Amazon and this UPS store charges for the return label, which is supposed to be free. Other UPS stores do not charge for this. Will report to Amazon. Stop ripping customers off.
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August 2023 by Robert Peralta
Shawn and his UPS STORE TEAM IN RIO RANCHO ARE SO AWESOME AND EFFICIENT AT WHAT THEY DO..
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August 2023 by Damon M. BlaQ Mixtapes
Was helped buy a store employee named Makayla. She was super rude and very unhelpful. She turned me away cuz she didn’t wanna print my shipping label. I requested her to print it. She told me they can’t do it at that store anymore. Yet the email from ups states otherwise. Owner states she told me they request a payment to print it which is not what she stated. I actually asked for it to be printed and she told me she wasn’t able to do it. From the previous reviews I’ve read this store owner never takes any kind of accountability for anything wrong they do. They just point the blame. Customer service here is horrible and I’ll definitely never use this store for anything ever again.
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July 2023 by Richard Gambino
I've never had issues with this location or staff! But the shredding service (provided by a third party) is a little pricey at $1.00/pound plus tax and the customer has to feed the documents into a slot (about 1" by 16") . . . I had several letter size boxes of documents and almost filled the bin up!
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July 2023 by Gayle Cornick
I have to give a shout out to your employee "LEXIE" !! She is so awesome!! She is Always Pleasant and sooo EFFICIENT!! She goes above and beyond!! In this day and age where I encounter so much bad customer service, rude employees and bad attitudes she is a breath of fresh air. Give that girl a raise!!