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January 2024 by Barbara Van Hoose
I highly recommend this place. ERIK and his team were courteous, helpful, and professional. They work very well together, and they have a great sense of humor.
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December 2023 by Krista Lucas
Eric is amazing! Very nice, polite, informative and personable :) AMAZING customer service. He made sure everything from the air filter to wipers were good, and even caught that my wipers I had before were too small (explains a lot) haha. Excellent experience!
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December 2023 by JD Poplett
Never had great luck with oil change places in Colorado, wish we would've had a place like this with employees that treat you with respect. My thanks to Eric and his crew, and I will 100% be a return customer because of him.
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November 2023 by Howard Passell
The Enchanted Hills Valvoline shop stripped the plug on our oil pan so badly that the entire oil pan and gasket had to be replaced. The manager of this shop acknowledged that the oil pan may need to be replaced and told us they would pay for the damage. After the repair, he refused to pay for ANY damage to the vehicle. We are now out $310 because we took our car to him for an oil change. Don’t make the same mistake we did.Wait — a few days later (after we posted a couple things like this) they called and said they were going to reimburse us. No check yet, but it’s a good sign.Service: Oil change
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October 2023 by Kody Trout
I will not be using valvoline ever again, they have inexperienced individuals working unsupervised. They broke my oil filter housing and attempted a repair and broke the new housing that I paid for out of my own pocket. My car now leaks oil from the filter housing or elsewhere. I will need to take my car to a mechanic for repair before the motor is totaled. If you do decide to use valvoline record the entire visit and keep all documents. I did not now this burden is on my shoulders.Sent valvoline my Vin number, they said they didn't have my Vin number in their system haven't heard back from them.Service: Oil change
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October 2023 by Desirae Perez
Valvoline and their staff are just so amazing. This business does not hesitate to help our community. On behalf of Cleveland storm cheer team, we think Valvoline very much for hosting our car wash!
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October 2023 by Allyson Reese
Today, 2 guys serving me? High on something, ageists, a 3rd more professional man came to help me and the original guy then said I was telling an untruth, “ as no one in a ball cap served me, that there was no one in a hat on duty at that time?”I left without service. I do not need the drama. I will stay with Valvoline but go elsewhere. I was there for service, no messing around.
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August 2023 by Jennifer Chavez
I saw Eric today for an oil change. The wait was a little longer than usual, but he kept me updated on the wait time and applied a coupon to my service as a courtesy. I’ve used this location four times now and Ive always received quality service from polite employees. Would definitely recommend.Services: Air & cabin filter replacement
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August 2023 by Jenny Vasquez
I was at work and when I went to lunch my tire was very flat.. I needed to get to discount tire in abq but was not sure if I would make it. I pulled into Valvoline since it is very close to work… the assistant manager helped me by putting air in the tire. I think his name was Edgar…. I offered to pay and he said I should be okay and advised me to back out and have a nice day!!! I highly recommend this place because of their willingness to help!Service: Tires
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August 2023 by Keaton Evans
Angel and Eric were excellent. I have never had any issues. They are always extremely fast, friendly, and efficient. Thank you for always doing quality work.Service: Oil change
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August 2023 by lucky lasater
I take all my cars here old and new they always treat me great and there quick and they don't try to up sell great guys here I'll definitely be coming here for all my fluids and regular maintenanceServices: Air & cabin filter replacement
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August 2023 by amber hilton
Was very happy with the speed of service and the customer service that Eric and Elias offered at the time of my oil change. Very friendly and would definitely recommend!
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August 2023 by chenaie collins
I have gone to this location multiple times and have never received quality service. Online, Valvoline states that they will do an oil change in about 15 minutes, which is awesome, they advertise as “Valvoline, instant oil change.” I showed up 40 minutes before they closed and was refused an oil change because they said it would take too long and that they don’t do oil changes 30 minutes prior to closing time. Which is absolutely ridiculous, if they quote a 15 minute service. The employees at this location also made me wait over 10 minutes to be greeted while there were open lanes for service work, followed by being conveniently refused of service. I went back another day in the AM and service was terrible, I was not asked about my account information, nor were my discounts applied until I requested they scan my codes and register this service under my account. Following the oil change I had to ask them to show me my dipstick, any of their other location would do this without being asked for quality assurance. I also needed to ask them to top off my wiper fluid and coolant. Not only did Valvoline not check either reservoir but, also claimed that they had been checked on my final receipt. Implying that the employee had deemed them full enough. My reservoir’s were most definitely not full, another reason I had gone to Valvoline in the first place. They guarantee free top offs for fluids such as these during any service. I cannot express how disappointed I was of the treatment I received both times. I have been to many locations and as a long time customer of Valvoline, I would never recommend going to this location for any service.Service: Oil change
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August 2023 by Anne Ryan
The manager Rowdy and his team are SO SO terrific! Professional, prompt, knowledgeable, and clearly care about the community. I called after a check engine light scare on the highway and they couldn't have been more helpful. Thank you for being so excellent!Service: Oil change
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August 2023 by Sydnie A.
Horrible customer service. If you want your car to run after an oil change go somewhere else...
