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February 2024 by Amanda Chacon
I absolutely hate this pharmacy. The customer service has consistently been horrendous. I’ve lived in meadows since 2014 & ended up switching pharmacies to a less convenient location solely because of the pharmacy staff. Once in a while, depending on urgency, I will have medications sent here. Again today, the staff was rude, condescending, and unhelpful.
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January 2024 by Jacob Weeks
It's a corner drug store they have basic necessities but the prices are marked up but if you need something quick definitely works
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January 2024 by Stephanie Shirey
Customer service training is needed.
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December 2023 by Mary Pratte
Good customer service. My questions are always answered and have never had a problem with my prescriptions being filled.
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November 2023 by Traci A
This Walgreens is the worst. We had moved our prescriptions to another Walgreens further away from us a couple of years ago due to a nasty pharmacist. We started to move back to the Northern location, hoping enough time had passed that it had been resolved. Nope! Still horrible customer service and bad attitudes. Some of the staff is nice, but the rude employees ruin it. It’s like anyone with a problem filling a medication is rushed through because it requires effort.We have been waiting for a medication to come in for 9 days, after being told it would be ready the next day. I called back again today and they had no record of ever having the prescription in the first place.I work in medicine and can’t imagine really sick or elderly people having to deal with this. It’s unsatisfactory! I wonder if managers ever read these reviews? Obviously not.
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November 2023 by Lyssa Lue
Wish I could leave no stars. The pharmacist and his entire staff are completely incompetent. I've been trying to get an rx for a week now but can't because they simply don't know how to run insurance with a savings card. I was given all these excuses but working in medical billing for 15 years, none of them were accurate. All I could do was laugh. Why not just say you dont know what youre doing? The pharmacist was worse! He was beyond rude. He flat out told me he was too busy to deal with it and didn't care. Ridiculous. No wonder health facilities across nm hate working with walgreens pharmacy, mine included. I warn all of my patients not to send their scripts there. My pcp sent it there by mistake and I thought I'd give them a try. Save your time and a lot of hassle and send your prescriptions to Walmart! And ps pharmacist, you are a joke of a medical professional! For the love of god, get it together!!
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September 2023 by Bruce H
I guess I'm running against the wind here from looking at the other reviews, but I've been going here for years and never had a problem. I've had all my Covid and flu shots here and never waited more than 20 minutes. Today I got my boosters and was in and out in ten minutes. Never had anyone be rude to me. Not trying to minimize problems others may have had, but so far, I have no reason to go elsewhere.
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September 2023 by Mila Townsend
If I could give less stars. The people in the pharmacy are very incompetent. I was told to get a 90 day mail In prescription only got it mailed once. I put a card on file to pay for prescriptions mysteriously it's never there. They have to do better some medications that people are getting is life saving for you guys to hold up the process of that is neglect in patient care
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September 2023 by Max S.
these folks employ idiotas that will dramatically complexify your Rx access needs. It took me five trips to get them to agree that "No, it turns out children are covered under their parents' HI policy." This place sucks solely for the shit pharmacy.
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August 2023 by Jacqueline
Just go someplace else. Are they slow? - Yes, Are they inaccurate?- I've seen it, Do they have poor customer service? - Pretty much. This was my Pharmacy since it opened. But I'm done. I'm sorry they are stressed and treated "poorly" but they bring it on themselves. I shouldn't have to be super cheery to get good service. And to tell me that I don't use my inhaler, so I don't need it. Well, it is an emergency inhaler, those get used PRN.
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July 2023 by Ashley Rael
The pharmacy is ridiculous. Prescriptions are sent, hours later when you call to check status they claim the office never sent them. Only to fill them 48 hours later. They get sent to CVS and are ready in 10 minutes.
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June 2023 by Taraysa Lees
Walgreens is the absolute worst pharmacy to deal with. Prices are higher than Smith's, Costco and numerous other pharmacies we've used. The only reason we've used Walgreen's is because the Dr.'s off keeps sending them there instead of Costco, which so far has been the best price and always has what we need. Numerous times, we've been told Walgreen's did not have our medication or had half of the Rx. If they fill half the Rx, it uses that Rx and you have to go back to your Dr and get another Rx. If you got a fill for 2 weeks, you have to start working with your Dr right away to get another Rx before you run out. We've gone to Enchanted Hills pharmacy only to be told the Rx is at the Unser and 528 Walgreens Pharmacy and due to the medication being a controlled substance it couldn't be transferred, so I had to go to the other pharmacy, only to get there and have them tell me they don't have it, it in fact was at the first pharmacy. They had to get on the phone with each other to straighten things out and I did have to go back to the other pharmacy. Today, my husband was told his rx could not be filled because there was no authorization from the insurance. I called them to let them know that it's cheaper to pay out of pocket with a coupon and we aren't using insurance. They wont tell you this of course. Now I've been on hold for 30 minutes after being transferred twice and disconnected. This is not an isolated incident. We have gone in circles with Walgreens on medications at lease 5 different times. We would not ever use them again however, we keep telling the Dr's office to send it to Costco, they assure us they will and then they don't. Walgreen's rarely has a full Rx for us if they have the medication at all.
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June 2023 by Ridley Honu
Lauren & her pharmacy team are hands down the best Walgreens in Rio Rancho. I have a complicated medical history and one of my medications is very hard to get, let alone keep in stock. I call Lauren every time my prescriptions are sent over, so she can be sure to order my meds to have them ready at refill time. There are a lot of negative reviews, but I've found taking the time to talk to them like people & explain your situation works wonders and we have a great patient/pharmacist relationship because of it. She never makes me fell less than because of my disabilities & brain injury. Thank you Northern & Unser for being nothing like Sarah at the 24hr Walgreens who treats me like an untelligent, broken, unwanted dog.
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June 2023 by N Castillo
The pharmacy has no idea what they are doing. I truly hope you don’t trust them with something as important as your medications. I think they would poison you and just say oops. Even if you live in the area its worth it to drive to another pharmacy to avoid all the mistakes
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June 2023 by A M
They have a good selection of merch. I love that they deliver medications. The pharmacy personnel, by phone and in-person, are knowledge and friendly.