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November 2023 by Deanna
Vacuums hardly ever work and I always have to re-wash my car at home because, even though I pay for a premium membership, my car is still dirty after I go through the Zapp's wash. North store is better, at least, sometimes, they have someone wiping the cars down after they go through. Their vacuums hardly ever are working as well though. Canceling membership!
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November 2023 by daniel espinoza
I really don't appreciate my car getting stuck in the wash, risking hitting other cars and other cars hitting me. I understand things happen but this is not the first time. This has happened to my mother already twice (once she ended up hitting another car and she had to stay with the other car exchanging info for over an hour) at the south location and now it just happened to me in my car the other day. Please get this very important issue fixed.Service: Polishing
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November 2023 by Sara Vee
Elisa was so nice! Very informative and made my experience amazing. I will definitely be back! Thank you
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September 2023 by Josie Pietropollo
Honestly the One on the Southside isn't a good place to go to. The customer service is rude, there work quality is poor and they are always open however have the cones blocking the gate entryway. It's really sad l. I will say that the one up North in Roswell is AMAZING, GREAt Customer Service, Work ethic is also On Point and this one is such a pleasure to have in Roswell.Service: Polishing
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September 2023 by Jacob
i like when they brush the cars it's awesome they do a great job customer service is great i will keep going to zips carwash it's a great carwash
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September 2023 by Tim Almager
The 5 stars is for Mr Juarez. He is great. I couldn't write anything about the actual carwash. Both north and south locations do a poor job washing the vehicles. They get a bunch of water spots bad wash for what they charge
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September 2023 by Sara Matta
Went to get my car washed and I might as well have done it myself. Dirt and debris was still all over my car after the “wash” and it hasn’t been on there for long to get stuck so easily.
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September 2023 by Veronica Soto
Gustavo great customer service, introduced him self & took the time to ask if need him to speak English or Spanish! He is hustling on hot day & ensured to scrub the entire car!
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August 2023 by Miguel Gallegos
Service is not as good as it used to be. They never have an employee at the exit of the tunnel to dry your car anymore and the employee at the entrance is usually with their mind somewhere other then on their job, my car always comes out with stuff still stuck to the bumper and grill and I end up with water spots due to the rinse water and no good dryer.
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July 2023 by Rebs S.
Very inconsistent washes always seem to have problems with part of the wash tunnels not working and no real customer service
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July 2023 by Yazzmine Slay
My experience with Zips was absolutely amazing. Luis especially has the GREATEST customer service, reminds you of the old school carwash feel. I will definitely always return.
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July 2023 by Mariah Guevara
Luis the manager was super helpful and kind!!! Great experience here at the south car wash in Roswell New Mexico.Service: Vacuuming
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June 2023 by Adelina Barraza
I had a great experience at Zips. Damian was great help. As soon as I pulled into the pay station, he came to my car and helped me make my payment. He was very polite and fast. My car was also scrubbed and washed great. 10/10 experience.Service: Auto detailing
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June 2023 by Melissa Flores
Passing through Roswell and stopped for a quick wash. Joseph was the attendee and he is amazing! He is friendly and knows what he’s doing! He is a great asset to this place. Highly recommend! 110%!!
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June 2023 by Amanda Smith
I purchased the advertised $10/first month membership and was charged the full $33.52. I emailed Zips and explained I wanted a refund of the difference between the advertised price and what I was charged. I received an email back that they would refund and CANCEL my membership. I never requested a cancellation so I have no idea why this was done. Watch the charges to your card.This particular location has few working vacuums and they seem short staffed as I've only gone once when there was an attendant at the end to wipe down the vehicle.