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December 2024 by Todd Hotham
What an awful experience. I did a one way rental to Santa Fe. It took almost a week for the Santa Fe location to send a receipt because they showed “my rental from Roswell as reserved but never picked up”! I spent over an hour on the phone with Santa Fe location and Hertz corporate. No one picked up at Roswell location for any of us. No one could help. To make matters worse there was “an add’l charge” fee (yes, that’s what it was called). It took weeks for Hertz to respond what that fee is. It was for dropping the car off a few hours early!!!! Ridiculous. I will never rent there again.
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November 2024 by Rad Rants
Inexperienced beyond belief
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July 2024 by Bryan Farrar
Brian at the front desk is amazing- super friendly, professional and great customer service. He was able to add another driver to my reservation in 5 minutes after I had spent over an hour on the phone with the corporate customer service rep who was unhelpful.
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June 2024 by Kevin
No cars. Thank God Toyota rented cars. Stuck in Roswell 2 extra days.
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March 2024 by mark mcd
Interestingly, the Hertz website will allow a reservation to be made even though there are no cars available. Your mileage may vary (ha!) -- this seems less-than-good to me.
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October 2023 by Justin Ayala
Nice staff hours are kinda funky I guess cause this airport isn't too busy but I would definitely use again
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August 2023 by CUBANCHULO149
Super fast service
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August 2022 by Donna S
My car was ready and clean when my plane arrived. Super easy checkout, and check back in a week later. Would definitely rent here again.
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August 2022 by Whitney Withers
Elizabeth is super helpful, and polite
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December 2021 by Etta Swindler
The girl at the counter was rude. Said my card wasn’t a real credit card. Of course it’s real I rent cars all the time with my credit card. She refused to run it so I had to take a taxi at midnight to my room. Got a rental from Enterprise the next morning. Was very inconvenient and frustrating.
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September 2021 by Staci Barrios
Gwen was so friendly and accommodating in Fresno. I wish we had one in my hometown.
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March 2020 by Adam Hoak
It’s such a small operation that it isn’t like your typical drop off rental places. It’s worked good though.
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January 2020 by Darcy Reynolds
Had a car reserved with them on my credit card for work, when I got there they would not rent me a car. Said they didnt have one. Checked their parking lot, and it was full of rental cars. Racist. My money is green too. Wont be using again.
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July 2019 by Beverly F.
This is a terrible facility with zero customer service. I made a reservation online via Expedia.com and my price for a standard was $53 My husband and I get to the airport and the woman tells me I can't reserve a car with our credit card because my husbands name is the one on the card and the reservation is in my name, ok fine, we told her well put the reservation in my husbands name, she told me that she would not honor the online price and it would be $89. Ok then we will just change the card on the original online reservation and put it on my visa debit card, great, but then she asked for two forms of photo ID which I don't have because I'm not military, don't have a concealed weapons license, and didn't bring my passport to travel within the US. So I left. Honestly completely terrible Hertz is the worst and I will not be using them again
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December 2018 by Megan Calderon
Enjoyed the service and how easy it is to get in and out with renting a car. They actually called me before I had a chance to give them a call regarding the particulars of the reservation of the rental car provided by the third party's insurance company.
